Allows get top notch service from the team at Audi.
Amy and Gary have always taken good care of my concerns.
Amy and Gary have always taken good care of my concerns.
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by BRWNSOO2
Verified Customer
Verified Customer
Service Price Transparency
Nov 28, 2023 -
Audi Marin responded
Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. Amy and Gary appreciate your kind words. Consistency in delivering top-notch service is our priority, and we're grateful for your trust in us to care for your concerns.
Amy was very accommodating for my needs.
She was a great coordinator and communicator. I really felt the luxury experience working with her, she reminded me why choosing Audi was the right c
She was a great coordinator and communicator. I really felt the luxury experience working with her, she reminded me why choosing Audi was the right choice.
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by JESSIEANN.OWENS
Verified Customer
Verified Customer
Service Price Transparency
Nov 28, 2023 -
Audi Marin responded
Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. We're delighted to hear about your positive experience with Amy. Providing a luxury experience is our goal, and we're thrilled that she exemplified the excellence we aim for. We appreciate your choice of Audi, and we look forward to serving you in the future.
Amy was fantastic!
Audi Marin is Fantastic! Audi on Demand was Fantastic! The 45 minutes it took to clear the check engine light after I picked up my car was Fantastic!
Audi Marin is Fantastic! Audi on Demand was Fantastic! The 45 minutes it took to clear the check engine light after I picked up my car was Fantastic! Your tactics in guilting me into telling you how good you do your job are Fantastic! For an even more Fantastic review, consider offering financial incentives (so many dollars for each positive word included in the review). To be really Fantastic - you should drop these stupid reviews entirely. Unless they let you know otherwise, you can assume you did your job as expected and your customers are satisfied - rave reviews or not.
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by HAGGARD
Service Price Transparency
Other Employees Tagged:
Jay Dhillon,
Gary Poarch
, Ivan Baez, Gene Frank, Asma Maaroufi, Brittany Myers, Ryan O'Sullivan, Danny Roque, Mohd Sammur, Can't recall the janitor's name, but he was Fantastic!, The person that took my keys on drop off was REALLY FANTASTIC!
Nov 28, 2023 -
Audi Marin responded
Thank you for your enthusiastic feedback on Amy and the Audi Marin team. We value your suggestions and appreciate your honesty. We'll consider your thoughts on reviews and incentives as we strive to enhance our customer experience. Your satisfaction is paramount, and we'll continue to work towards earning your praise.
They communicate very well, I felt the “service” for an
electric car was pretty pricy.
electric car was pretty pricy.
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by JENNIFERSCHOENSTEIN28
Verified Customer
Verified Customer
Service Price Transparency
Nov 28, 2023 -
Audi Marin responded
We value your feedback regarding our communication and pricing. Your concerns about the service cost for electric cars are noted, and we'll review our pricing structure to ensure fairness.
Don’t make me write 15 words - I get you want specific
feedback but don’t force it. Amy was nice.
feedback but don’t force it. Amy was nice.
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by GORDON_SL
Verified Customer
Verified Customer
Nov 28, 2023 -
Audi Marin responded
We appreciate your feedback and understand the importance of simplicity. We'll take your suggestion into consideration to ensure a more seamless experience in the future.
Very attentive and responsive.
Overall, they really care about customer satisfaction. Also, they have great communication.
Overall, they really care about customer satisfaction. Also, they have great communication.
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by MATTGREBIL
Verified Customer
Verified Customer
Service Price Transparency
Nov 28, 2023 -
Audi Marin responded
We're thrilled to hear that you found our team attentive and responsive. Customer satisfaction is our priority, and we appreciate your acknowledgment of our efforts in ensuring clear communication and a positive experience.
Amy is great.
I wish Audi Marin provided loaners, but they said they don't provide loaners for routine service. Something something, not enough loaner cars, but th
I wish Audi Marin provided loaners, but they said they don't provide loaners for routine service. Something something, not enough loaner cars, but then the side of the building has 10+ loaners. There was mention of a shuttle, or Lyft credit but I'm in Novato, so not really an option. My previous purchase at Lexis of Marin always provided a loaner when asked, AND provided three years of complimentary service. Audi is seriously slacking on that part.
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by INFOSECTRAVIS
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2023 -
Audi Marin responded
Thank you for the generous review! We're glad to hear that Amy provided great service. We understand your concerns about loaner cars, and we appreciate your feedback. We're continually working to improve our loaner car services to better meet your needs.
Great service advisor!
Very conscientious and helpful all the way through the entire service process.
Very conscientious and helpful all the way through the entire service process.
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by AJCASCARDI
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2023 -
Audi Marin responded
Thank you for the generous review! We appreciate your feedback about your service advisor and are pleased to know that they were conscientious and helpful throughout the entire service process. Providing exceptional service is our goal.
Very helpful and accommodating, salesmen and maintenance
staff outstanding!
Best in the business. Don't know what else to say.
staff outstanding!
Best in the business. Don't know what else to say.
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by DTGIANNINI
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tyler Toler
Oct 17, 2023 -
Audi Marin responded
Thank you for the generous review! We're delighted to hear that our sales and maintenance staff were very helpful and accommodating. Your kind words about them being "The Best in the business" are greatly appreciated.
Very service oriented.
They were very detailed and let me know what they found every step of the way.
They were very detailed and let me know what they found every step of the way.
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by TBLY5
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2023 -
Audi Marin responded
Thank you for your kind review! We're thrilled to hear that our service team was service-oriented and provided detailed information at every step. Your trust in our team is greatly appreciated.
Your feedback reaffirms our commitment to delivering exceptional service at Audi Marin. If you have more questions or need further assistance, please don't hesitate to reach out. Your trust in us is greatly appreciated, and we look forward to serving you for all your Audi needs.
Thank you once again for choosing Audi Marin
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