Second time coming in for the same problem.
Charged me for the first time over 800$, the problem wasn’t fixed. Brought it back in the second time (four months later) and all of a sudden the pro
Charged me for the first time over 800$, the problem wasn’t fixed. Brought it back in the second time (four months later) and all of a sudden the problem was covered with my warranty. I don’t feel like I should have been charged the first time for a problem that wasn’t fixed.
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by Monique.nieto
Mar 04, 2026 -
Audi Marin responded
Monique, thank you for sharing your feedback about your experience with Audi Marin. We understand how frustrating it can be to return for the same concern, and we appreciate the opportunity to clarify. During your first visit, our diagnosis indicated the issue was caused by an outside influence, which unfortunately is not covered under warranty. When the vehicle returned several months later, the condition had changed and the failure was determined to be related to a component covered under a manufacturer warranty extension, which is why the second repair was handled under warranty. We understand how this situation can feel confusing, and our goal is always to provide clear communication and transparent service. If you would like to review the details further, please feel free to contact our Service Director, Ivan Chavez, at ichavez@indigoautogroup.com or 415-460-4140. We would be happy to walk through everything with you!
Mar 06, 2026 -
Monique.nieto responded
Thank you for your response.
However, I want to clarify an important point. The condition I brought my vehicle in for during the first visit and the condition during the second visit were the same: water pooling in the exact same area. The only reason I did not return sooner is because it had not rained. Once it did, the same problem appeared again.
Because the symptom and location were identical, this strongly suggests the original issue was not fully resolved during the first repair. I paid over $800 at that time based on the diagnosis that the problem was due to an outside influence and not covered under warranty. However, when the vehicle returned, the repair involved adding an additional rubber seal (which newer models now have), which indicates the root cause was related to a component issue that existed during the first visit.
As a customer who has the factory warranty and purchased the highest level extended warranty, it is concerning to pay for a repair that ultimately did not resolve the problem. Since the vehicle only shows this issue during rain, we can not confirm whether the condition has truly been corrected until the next rainy period.
Audi of Marin is attentive and quick to respond to my
questions and concerns and needs
questions and concerns and needs
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by stacey
Service Price Transparency
Feb 24, 2026 -
Audi Marin responded
Thank you, Stacey, for taking the time to share your experience with Audi Marin! We’re glad to hear that our team continues to be attentive, responsive, and ready to address your questions and needs. Providing clear communication and dependable support is what we strive for every day. We appreciate your trust and look forward to assisting you again!
As always Amy S.
is great in being welcoming and taking time to explain the service details. Was there for recalls and annual service. Was kept adequaetely informed
is great in being welcoming and taking time to explain the service details. Was there for recalls and annual service. Was kept adequaetely informed along the way.
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by roy_bie
Feb 24, 2026 -
Audi Marin responded
Thank you for taking the time to leave a review and for choosing Audi Marin! We’re delighted to hear that Amy provided her usual welcoming, thorough support, taking the time to explain service details and keeping you well informed throughout your recall and annual service appointment. Your trust means a lot to us, and we look forward to serving you again.
Incompetent from top to bottom, worst service department
I've ever encountered. Audi of Marin issued a $ 13,765.84 diagnostic so off the rails it mislead another competent mechanic until the actual issue
I've ever encountered. Audi of Marin issued a $ 13,765.84 diagnostic so off the rails it mislead another competent mechanic until the actual issue was corrected at 1/10th the price.
I brought in my 2014 R8 convertible with a top that wouldn't operate at 17k miles. I clearly described per the owners manual I had locked the top up with 2 vehicle provided plastic blocks bolted into the mechanism, and stored two open top trim mechanisms in the front trunk. After the first week, I was told there were parts missing, which turned out to be the trim above. I repeated my description. After two more weeks, I was given the repair price above. I was told without any documentation the entire roof mechanism had been tested, but the roof would not operate. Audi said the pump and valve block needed replacing, another month.
I took the car to my independent mechanic. After a documented recheck of the components, he found the locking blocks were still in place. He removed them, cleared the code, and the top worked perfectly. The computer had become confused and shut down the roof because I flubbed the open/close switch back and forth while the battery was failing with low voltage. Battery replaced, issue resolved.
Yep, Audi had never taken the locking blocks out. I explained this incredible failure in detail to the Service Adviser and demanded my money back. After another month, the Service Manager replied he understood my position, but still felt his department had earned the diagnostic fee. Now, I'm insulted. Dealerships get to charge big bucks because this is their vehicle and they are supposed to know what they are doing. This service department didn't know the car or it's emergency process, miscommunicated critical information multiple times, and issued a diagnosis that was dead wrong.
Everyone makes mistakes. How far do they have to blow it to admit they failed to serve me? You have better options.
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by DanViele
Service Price Transparency
Other Employees Tagged:
Danny Roque, Unknown Diagnostic Mechanic, did not know this car
Friendly greeting, good listening,respectful polite
interested in fixing problems
efficient at getting car back to owner
interested in fixing problems
efficient at getting car back to owner
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by CDUCKJR
Verified Customer
Verified Customer
Service Price Transparency
Nov 14, 2023 -
Audi Marin responded
Your kind words about our team's friendliness, attentive listening, respect, and efficient problem-solving mean a lot. We strive to make every interaction positive and impactful.
Audi Marin has been treating me well for over 18 years -
and Amy is really great to work with.
and Amy is really great to work with.
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by JKRTLAND
Verified Customer
Verified Customer
Service Price Transparency
Nov 14, 2023 -
Audi Marin responded
We're honored to have been a part of your journey for over 18 years. Amy appreciates your kind words, and we're grateful for your continued trust in Audi Marin.
Friendly.
On time, thorough. Exceeded expectations. I appreciated the service recap video and was happy to have my car washed and floor mats cleaned.
On time, thorough. Exceeded expectations. I appreciated the service recap video and was happy to have my car washed and floor mats cleaned.
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by SCOTTM1100
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ian
Nov 14, 2023 -
Audi Marin responded
We're pleased to hear that our team was friendly, thorough, and exceeded your expectations. The service recap video and the added touches like car washing and mat cleaning are part of our commitment to excellence.
Excellent service - easy drop off and pick up.
Accurate estimate of total time. No issues!
Accurate estimate of total time. No issues!
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by DDOSSEY
Verified Customer
Verified Customer
Service Price Transparency
Nov 15, 2023 -
Audi Marin responded
We sincerely appreciate you taking the time to share your positive experiences with us. Your feedback is invaluable in helping us continually improve and provide exceptional service. We're delighted to hear that your service experience was excellent. Our team strives to make the process easy, and we're pleased to know that there were no issues. Thank you for choosing Audi Marin.
Audi Marin was quick to fix my car.
I will definitely go back to get my Audi serviced there.
I will definitely go back to get my Audi serviced there.
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by ROBLEDO_ANTHONY1
Verified Customer
Verified Customer
Service Price Transparency
Nov 15, 2023 -
Audi Marin responded
We sincerely appreciate you taking the time to share your positive experience with us. Your feedback is invaluable in helping us continually improve and provide exceptional service. We appreciate your acknowledgment of the quick resolution to your car's issues. We look forward to serving you again for any future service needs.
Thanks for the recent service to my car.
Your quick response and professionalism is always appreciated, and Amy was a gem to work with!
Your quick response and professionalism is always appreciated, and Amy was a gem to work with!
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by PATRICKMARTINMAGIC
Verified Customer
Verified Customer
Service Price Transparency
Oct 12, 2023 -
Audi Marin responded
Hi Patrick thank you for leaving us this kind review, we are sorry your experience was only a 1-star one, please let us know what we can do to make your next experience a 5-star one!
Oct 12, 2023 -
PATRICKMARTINMAGIC responded
I was providing a 5 STAR REVIEW, so must have accidentally sellected the wrong category. Thanks for making the correction.
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