Anas Lazaar | Page 18

Our intention initially was to visit the Kia dealer to look at a couple of pre-owned vehicles. Lazaar greeted us with enthusiasm , kindness and willingness to listen. We never felt pressured to buy...we look at a couple of pre-owned vehicles. Lazaar greeted us with enthusiasm , kindness and willingness to listen. We never felt pressured to buy...we always felt he was interested in listening to us about our needs and our expectations...He was honest, sincere and willing to find a way to make us happy...truly wanting to know what we needed...He was able to offer us a little extra for our trade in as well as come down on the pre owned vehicle price...We were so impressed and excited about buying, based on how he treated us,...He is not a high pressure salesman at all...He really wanted to satisfy us and be certain we were happy with our purchase. His followup was impeccable...very consistent, friendy and professional. We will absolutly return again and certainly refer others to this wonderful dealership...especially to Lazaar. Thanks you so much. More

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This is our second vehicle with this dealership. We had Hitcham on our first vehicle 3 years ago, and he was excellent. He's in finance now, we met Anas he was a delight to work with. It was such a great e Hitcham on our first vehicle 3 years ago, and he was excellent. He's in finance now, we met Anas he was a delight to work with. It was such a great experience, he was profesional and knowledgable. We were in an out in a very reasonable time. We got a great deal and love our new car. We have mentioned him and the dealership to our friends an family. More

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As I had all my research completed on the SXL, Anas did not have to go into the car specifics and I was appreciative that he knew from the outset that I merely was looking for a competitive deal to the Kia not have to go into the car specifics and I was appreciative that he knew from the outset that I merely was looking for a competitive deal to the Kia East price as well as the Hyundai Sonata. He came through with flying colors as we reached an excellent deal on the car, and he was extremely accessible, even after store ours (via text) in answering all my additional questions and even running additional numbers. It was a seamless process with Anas and even post purchase, made me feel like he would always be available for any questions or concerns about the purchase. I would strongly recommend both the dealership and Anas to my friends and colleagues, which is important to me, since i onl own Kias (Optima and the Sorento). Thanks for your great customer service Anas! Robert D, proud owner of the coolest car ever. More

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Had a wonderful experience, Anas was great and patient with us while we made a decision to purchase a new 2013 Sorento SX. They met my payment budget. A great team at Orlando Kia West. with us while we made a decision to purchase a new 2013 Sorento SX. They met my payment budget. A great team at Orlando Kia West. More

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Customer service was fine, the cash handler and the finance manager were the quickest. The total process was way too long though. I spend almost 5 hours there waiting around on people to make a decisio finance manager were the quickest. The total process was way too long though. I spend almost 5 hours there waiting around on people to make a decision even though I had my financing in order. It took so long I had to leave and get something to eat because I began to shake with a migraine headache from not eating for so long. I saw other customers there about as long as I was. They have got to speed up the process in order to have repeat customers. I will be telling others to stay away from there unless they improve the process. When I addressed the issue I was told the owner was there. The owner should care about his customers more than to schedule an all hands meeting during times that customers are on the floor waiting to be served. More

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This delearship should be closed down. They used bait and switch tactics on us . They presented a car with one vin number and one price when it came time to sign the papers a different vin number and price w switch tactics on us . They presented a car with one vin number and one price when it came time to sign the papers a different vin number and price were on the paperwork. Their sales staff was miss leading . We were told we would have a two year service aggreement ( coupons) for our new car purchase. we were told we would get tinted windows ( but we had to give the sales force a 10 on the survey after the sale. There were items on the sales sticker that were not even on our vehicle. This dealership should be closed down. The senior management must know what is happening at their company. This group fits right in with the typical car salesman stereo type. More

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I was looking for and bought a 2012 KIA Optima SX from KIA Orlando West. I was helped by Anas Lazaar who was very helpful in finding the vehicle I wanted a Corsa Blue Optima SX. Anas went above and beyond KIA Orlando West. I was helped by Anas Lazaar who was very helpful in finding the vehicle I wanted a Corsa Blue Optima SX. Anas went above and beyond in making sure I was happy with my vehicle and is part of the reason why I rated the experience as 5 (Great). Although the dealership is about a 1 1/2 hr drive the experience was worth it and sometime in the near future will be going back to help look for a Sportage or Sorento for my mother. Others have asked about the Optima and I have referred them to KIA Orlando West and for them to have Anas help them. Just be realistic when buying that the price can change a few thousand dollars quickly from multiple state and federal taxes, licenses, fees and other required charges that are added. More

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The level of dishonesty is astounding. To sweeten the deal, we were offered free window tinting. It turned out that it was through a third party, and the sales person would only arrange for it after we deal, we were offered free window tinting. It turned out that it was through a third party, and the sales person would only arrange for it after we rated him a "10" when contacted by Kia for a survey. The window tinting isn't worth it; I will rate the salespeople honestly. We were told that we would have free oil changes and tire rotations for the first two years after purchase. When we left the dealership, the service center was closed, so we were told to come back the following week to obtain the paperwork to get those oil changes/tire rotations. The next week, we were told that they don't offer that, that they never said that, and that they gave us enough of a discount already! Also, when negotiating the price of the car, they salespeople had the car valued at $27,000.00. After signing the contract, we saw that the actual price of the car was only $22,900.00. Even after all the additional costs were added on, it came to $25,000.00. We feel like we've just been scammed in a shell game. I would never recommend this dealership. More

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I WENT TO THE KIA AT SEMORAN BLVD ,AND THE SALES MAN AND MANAGEMENT WERE VERY RUDE.SO I WALKED OUT VERY DISATISFIED.ORLANDO KIA.I WALKED IN AND I WAS GREATED BY ANAS. MR LAZAAR IS VERY KIND,PROFESSIONAL,N MANAGEMENT WERE VERY RUDE.SO I WALKED OUT VERY DISATISFIED.ORLANDO KIA.I WALKED IN AND I WAS GREATED BY ANAS. MR LAZAAR IS VERY KIND,PROFESSIONAL,NOT PUSHY AND FUNNY.I TOLD HIM EXACTLY WHAT I WANTED AND HE WAS VERY EAGER TO PLEASE.THIS DEALER IS A GREAT DEALER.ANAS ALSO BEEN VERY GOOD IN FOLLOWING UP WITH US.I WOULD DEFINITELY RECOMMEND THIS SALESMAN AND DEALER TO ANYONE.VERY HAPPY CUSTOMER!! More

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Anas was very helpful and he did not have us waiting all day like some salesmen. He was polite and made this experience a fabulous one. day like some salesmen. He was polite and made this experience a fabulous one. More

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