Anastasiia Riabova
Anastasiia Riabova at Herb Chambers Volvo Cars Norwood

Anastasiia Riabova | Page 5

Finance Manager

Herb Chambers Volvo Cars Norwood

1120 Providence Highway, Rte. 1
Norwood, MA 02062

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5.0
53 Reviews
5.0

53 Reviews

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53 Reviews of Anastasiia Riabova

November 19, 2023

Dealership Rating
Employee Rating

I bought a used certified 2019 car recently from Volvo Norwood, they are very responsive till the sale happens. My car had many issues, their service department sucks and they dont even know how to fix a More

by antonyraphel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Paul Dixon

Dec 12, 2023

Herb Chambers Volvo Cars Norwood responded

Antony, We're sorry to read about your experience. This is not what we want for any of our guests. It's disappointing to know that you've had multiple issues with your car. We'd like an opportunity to make things right and address any outstanding concerns you may have. Please reach out directly so we can try to assist you. Thank you, Nick Salem - General Manager - nsalem@herbchambers.com

November 11, 2023

Dealership Rating
Employee Rating

Everyone was helpful and friendly. We will recommend you to go there if you need to get a new vehicle! More

by earodzero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Antonio Chahine

Nov 13, 2023

Herb Chambers Volvo Cars Norwood responded

We're so glad to know you found our team at Herb Chambers Volvo Cars Norwood helpful and friendly! Thanks for recommending us, we appreciate it. Enjoy your new vehicle!

November 07, 2023

Dealership Rating
Employee Rating

Very pleasant and resourceful. Great customer service. Would recommend this establishment to anyone that is interested in buying a great vehicle. More

by datingle.416
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Pritchard, Patricia Young

Nov 07, 2023

Herb Chambers Volvo Cars Norwood responded

We're so glad to know you had a pleasant experience with us at Herb Chambers Volvo Cars Norwood. Thanks for recommending our dealership and we hope to see you again in the future!

October 02, 2023

Dealership Rating
Employee Rating

Excellent service all around. Colin listens carefully to what is needed and makes sure service is done to satisfaction. Vadim K. is the ideal sales contact. Works hard to meet req More

by burg
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Oct 02, 2023

Herb Chambers Volvo Cars Norwood responded

Thank you for trusting Herb Chambers Volvo Cars Norwood with your business! We're happy to hear that Colin & Vadim continue to exceed your expectations and we look forward to seeing you again next time. Take care!

September 01, 2023

Dealership Rating
Employee Rating

Service department is great…Sales on the other hand gives the best lip service, when they actually communicate. Get everything in writing. More

by Erika
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 20, 2023

Herb Chambers Volvo Cars Norwood responded

Erika, it's disappointing to read that your experience with our sales team didn't match the positive one you had with our service department. We aim for clear and consistent communication across all departments. Your feedback will be reviewed with the appropriate members of our team to help us provide a better experience for our guests. Please reach out directly, so I can help clear up anything that remains unresolved. Thank you, Nick Salem - General Manager - nsalem@herbchambers.com

Sep 20, 2023

Erika responded

Haha this from the “manager” who can’t respond to 4 different emails during the process. Okay Nick I see you and your BS response.

August 25, 2023

Dealership Rating
Employee Rating

Professional, responsive, knowledgeable and customer focused. The entire team we dealt with were top notch More

by olearyfive
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vadim Khazhinsky, Caitlin Messier , Vanya Sacco

Aug 25, 2023

Herb Chambers Volvo Cars Norwood responded

We're delighted to know you had a top-notch experience with our team at Herb Chambers Volvo Cars Norwood! Thanks for highlighting their professionalism and customer focus. Safe travels in your new vehicle!

August 16, 2023

Dealership Rating
Employee Rating

After a long search for my car xc40 2024 Volvo Herb Chambers of Norwood made it happen!! Special thanks to our Salesperson Rob who truly went out of his way to make everything was spot on with every a More

by rpag48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Messier , Jacinto Batista

Aug 17, 2023

Herb Chambers Volvo Cars Norwood responded

We're so glad to know that you had a great experience with us at Herb Chambers Volvo Cars Norwood! It's wonderful to hear Rob went above and beyond for your 2024 Volvo XC40 purchase. Enjoy the ride in your new car!

August 11, 2023

Dealership Rating
Employee Rating

Sold me a used car. Took four weeks to get an inspection and fix the bumpers. Finally picked up the car on a Saturday. Mechanic looked at on the following Monday. Crac More

by Disappointed
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Andrew Pritchard

Aug 14, 2023

Herb Chambers Volvo Cars Norwood responded

We take all feedback very seriously and will address what you shared with the appropriate members of our team. All of the vehicles we sell must pass state inspection. I'm really sorry to read about your experience. It's important to us that our customers feel confident in their purchases, and we’re sorry to have let you and your child down. Please reach out at your earliest convenience if you wish to speak with me directly. - Thank you, Nick Salem - General Manager - nsalem@herbchambers.com

Aug 14, 2023

Disappointed responded

You had four weeks to get the car in order. Your dealership sent it out because I was told your service center didn’t have time or enough people employed to fix the bumpers. The car itself was on a lift at least four times. How do I know this?? The bumpers were replaced (front and back), fluids replaced at your site, filters replaced on a different day at your site and inspection sticker done at your facility. On a lift FOUR times and no one noticed the catalytic converter leak and large crack?? Seems suspicious to me. Even more suspicious that the next day after I got my money back, after I was told the car was a loss, you had it back on your lot selling it at the same price. After everything I went through the proper thing would have been to fix it for us and not resell the car (whether you fixed it or not for the new buyer..it was the same price tag…so your facility obviously didn’t care about us. I really have no words for you other than to say TERRIBLE CUSTOMER SERVICE…to make us go through all that unwinding. Shady place!

July 12, 2023

Dealership Rating
Employee Rating

We found the sales team to be excellent, which made for an incredibly smooth process. More

by dfreyjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Antonio Chahine , Jacinto Batista, Rob M?

Jul 12, 2023

Herb Chambers Volvo Cars Norwood responded

Thank you for your kind words! We're glad our team provided you with an excellent experience during your recent visit to Herb Chambers Volvo Cars Norwood. Enjoy the new ride!

July 05, 2023

Dealership Rating
Employee Rating

Tony was great. Answered all our questions and walked us through the purchase. Made it easy yo find our car. More

by Putt
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Jul 06, 2023

Herb Chambers Volvo Cars Norwood responded

Putt, thank you for the great review! We're glad to hear that Tony provided excellent service and made your car purchase a breeze. Enjoy your new car, and we hope to see you again at Herb Chambers Volvo Cars Norwood!

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