Andi Vilches | Page 28

Amazing Dealership Mike Lucibello was my dealer and he couldn’t have been more kind, courteous, and helpful in choosing my vehicle. I’m so happy we worked with him! And Mike Lucibello was my dealer and he couldn’t have been more kind, courteous, and helpful in choosing my vehicle. I’m so happy we worked with him! Andi Vilches spent as much time as I needed to explain all of the technology my car has to offer—she was wonderful as well. And the dealership’s finance manager was personable and efficient in handling the execution of my sale. Highly recommend! More

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I find Premier Subaru to be one of the best dealerships in Connecticut. I have purchased two previous cars from this dealer and I am now currently leasing my third car. I find the staff courteous and kno in Connecticut. I have purchased two previous cars from this dealer and I am now currently leasing my third car. I find the staff courteous and knowledgeable!! The sales and service teams are great! I highly recommend Premier Subaru to anybody looking for a car, especially a Subaru. More

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Honey crisp apples Picked up my new 2019 Forester Amazing car with great safety features Ted our sales man is my car guy because he treats you like family . Second Su Picked up my new 2019 Forester Amazing car with great safety features Ted our sales man is my car guy because he treats you like family . Second Subaru from Ted Ted know his product Mike the business manger outstanding Explained paperwork did not rush or oversell Very pleased on how Mike explained the value in the products Premier offers which gives me the piece of mind on my lease Andi our delivery specialist . She is wonderful Explained how everything works and even invited my wife back to go over car again if needed Andi set up our Apple Car Play so we can use the Nav. It worked amazing Great staff . Everyone is nice. Cannot wait for new building More

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Patient and Painless Margarita was the first person I spoke to on the phone and was friendly and quickly able to get a commitment from me to visit the dealership to look a Margarita was the first person I spoke to on the phone and was friendly and quickly able to get a commitment from me to visit the dealership to look at a particular car. I take a while to digest info, especially on a big ticket purchase like a car. Michael and Andi should be nominated for sainthood as I had many questions and they patiently answered them all, while maintaining a good sense of humor. Michael, like myself, likes all his ducks in a row, dotting all the "i"s and crossing all the "t"s, which certainly is a desirable trait in a money man. Andi was just brilliant, teaching so much info in a short period of time, all with abundant humor. Parker was very friendly and extremely knowledgeable about the cars. However, in my opinion, he has not quite honed his sales skills yet. Although we arrived 2 hours prior to close, we ended up slipping past closing time, and although Parker claimed it wasn't a problem, it was clear to me that he had places to go. If a salesman you just bought a car from lets you leave without a business card, you know he is feeling hurried. And, although it may have been an internal communication mix up, it was also rather confusing to me when he brought out a car that was not the one I specifically requested and traveled over an hour to see. All of these team members were professional, and these little hiccups did not discourage me from buying the car, nor from giving the dealership a 5 star rating. I would certainly recommend them all to friends and family and buy there again. More

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Beautiful experience Thank you bob Alvine??Pleasure to work with mike lucibello rick Marino and andi. Trustworthy and patient. Would highly recommend this dealership. The Thank you bob Alvine??Pleasure to work with mike lucibello rick Marino and andi. Trustworthy and patient. Would highly recommend this dealership. The best ! Great job More

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Disappointment I arrived to pick up my new Subaru however after waiting for several hours I was told it was not able to be released. It was mistakenly registered to I arrived to pick up my new Subaru however after waiting for several hours I was told it was not able to be released. It was mistakenly registered to someone else and DMV was in the process of withdrawing the registration. I asked to speak to the owner , Bob. He was aplogetic however I had already wasted several hours from work and was still without my car. I asked for him to provide a loaner which he did . It was uncertain when the car would be available. The following week it became available and I again had to make the hour trip to the dealer and take off from work. Because of my inconviences, I asked for a back seat cover from the owner , Bob. I would have preferred to hear no however I was asked to complete a positive survey and I would receive it. In other words, I was being bribed. I also received a call several weeks later reminding me to complete a positive survey and I would then get my seat cover. I bought my own seat cover . I was asking for a courtesy given my inconviences. Unfortunately, i was met with this request instead. I do believe mistakes happen however this behavior was much more concerning. I understand surveys are important but this is not acceptable. On another note, Andi was very helpful at pick up and Dalton seemed genuinely concerned when I couldn't pick up the car as initialy promised . More

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A delightful experience From start to finish friendly and professional. I went in knowing what I wanted to spend ( a realistic and researched price) and they met it.Very exci From start to finish friendly and professional. I went in knowing what I wanted to spend ( a realistic and researched price) and they met it.Very excited about my new car! More

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Premiere Subaru of Branford made it easy. Our sales person, Parker Pearlstein, was a pleasure. He made it very easy for us. There was no pressure and he's a great guy. We had a frank and ho Our sales person, Parker Pearlstein, was a pleasure. He made it very easy for us. There was no pressure and he's a great guy. We had a frank and honest discussion about the two vehicles we were considering and, with Parker's help, made an informed decision finally choosing to lease the 2019 Forrester Limited which we are very happy with. Andi and Rodney were awesome as well. Looking forward to seeing the team for our regular six month service appointments. More

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My experience was pleasant, professional and personable. This dealership lived up to the excellent reviews I read about. Their interaction and handling was professional and I drove away satisfied. I would This dealership lived up to the excellent reviews I read about. Their interaction and handling was professional and I drove away satisfied. I would recommend them. More

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Outstanding Service from Joe Zerbo! I was looking for a lease and called Joe Zerbo. Joe made it so easy for me to choose my vehicle and made the process extremely easy. From my call to J I was looking for a lease and called Joe Zerbo. Joe made it so easy for me to choose my vehicle and made the process extremely easy. From my call to Joe to picking up my vehicle couldn't go any smoother. I will recommend the Brandford Dealership and Joe Zerbo to anyone looking for a vehicle as it was stress free! More

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