Andre Butler

INFINITI of South Bay responded

Thank you so much for your kind words, Jamillah! We’re thrilled to hear that Andre was helpful, informative, and made you feel valued during your visit. Providing a friendly and personalized experience is what we strive for every day, and it means a lot to know we achieved that with you. We look forward to serving you again at INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi John! Thanks so much for leaving this five-star review! We’re glad to hear that our drop-in service was prompt and friendly, and that getting a ride home was quick and easy. Making things convenient for our guests is always our goal. We really appreciate your feedback and can’t wait to see you back for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Diana! Thank you for this five-star review! We’re glad to hear that Andre was welcoming, polite, and took the time to explain everything clearly. It’s wonderful to know he made your visit easy to understand and comfortable. Thanks again and we look forward to seeing you again for your next service! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We really appreciate you taking the time to leave us this review! It’s wonderful to know that our team made the process professional and easy for you. Hearing that the entire experience was great means a lot to us! Our team always goes above and beyond to ensure our customers leave happy! We look forward to welcoming you back next time, thanks for choosing INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to leave this positive review! We’re glad to hear that you found our team courteous, efficient, and that our facility was clean and welcoming. We’ll keep doing our best to make every visit just as great, no word limit required! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Darlisa! Thanks so much for this great review! We like to think our smiles are just as important as our service, so it’s awesome to hear both made an impression. We’ll keep bringing the good vibes and top-notch care, can’t wait to see you back at Infiniti of South Bay soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this fantastic review! We’re thrilled to hear that you had an excellent experience and found our team polite and professional. Providing top-notch service is always our goal, and it’s wonderful to know it made a difference for you. We truly appreciate your recommendation and look forward to welcoming you back for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

NoEmail23, Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. The luxury experience is designed to be distinctly different from that of mass-market brands. We understand that at many dealerships, clients can feel overwhelmed or pressured by staff. Our approach is to create a more relaxed and respectful environment. We empower our clients to explore our dealership at their own pace without feeling hounded. We prioritize a no-pressure atmosphere, allowing you the space and time to enjoy the showroom and service area, and initiate a conversation when you're ready. We strive to strike a balance between being available and giving our clients the freedom they desire. We apologize if this approach came across as nonchalant. We will use your feedback to ensure our team is more attuned to when a client might want to engage, even if they haven't made the first move. Carlos Robles Service Manager INFINITI of South Bay