Andre Butler | Page 11

INFINITI of South Bay responded

Thank you for taking the time to leave this great review! We’re glad to hear that you found our team professional and organized, and that we could provide clear guidance while respecting your choices. Making sure you feel informed and in control of your vehicle’s care is always our priority. We look forward to assisting you again on your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for this FIVE-STAR review! It’s great to hear that you found our service efficient, our facility clean, and our team kind and helpful. Providing a welcoming and smooth experience for every guest is always our goal. We look forward to seeing you again for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Peter! Thank you for this awesome review! We’re glad to hear that Andre provided such attentive service, kept you updated throughout the process, and got your car serviced quickly. Making sure everything runs smoothly and efficiently is always our goal, Andre will appreciate your kind words. Thank you for choosing INFINITI of South Bay, and we look forward to seeing you again for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Nancy, Thank you so much for taking the time to share your experience with us. We’re thrilled that your first visit with us was such a positive one and that Carlos and Andre provided excellent customer service throughout. Our team always strives to make every guest feel welcomed, supported, and confident in their decisions, and it’s wonderful to know we hit the mark. We truly appreciate your kind words and can’t wait to see you again! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this AWESOME review! We’re happy that our staff made such a great impression and that you plan to continue trusting INFINITI of South Bay for all your future car needs. Providing exceptional service is always our top priority, and it means a lot to know we’re meeting your expectations. We look forward to seeing you again soon and continuing to take care of you and your vehicles! Thank you for your continued trust and loyalty! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Kazudolfins, Thank you for the fantastic review! We are so glad to hear that you had a great experience with our professional customer service. We also truly appreciate your kind wishes for the "NISSAN/INFINITI families"—it's a wonderful community to be a part of. We couldn't agree more that NISSAN/INFINITI has great technology, and we're happy that you're enjoying it. We look forward to seeing you at INFINITI of South Bay again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review! We’re so glad to hear that Andre took the time to answer all your questions and made sure everything was handled thoroughly. It’s great to know you felt supported and confident throughout the process. We love hearing that he's someone you’d turn to again - we agree, he's a true asset to our team! We look forward to seeing you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you, Mr. Kim, for your feedback. We understand your frustration regarding the warranty claim on your Q60 and would like to clarify the situation. We worked diligently on your behalf to get as much of the repair covered by the manufacturer's warranty as possible. The warranty policy is determined by INFINITI, not our dealership, and it outlines what is covered under the warranty and what isn't. In a good faith effort, we appealed the claim to INFINITI multiple times. In addition, we were able to reduce your out-of-pocket expense from the initial estimate of over $5,000 down to $3,500. We understand that this is still a significant amount, and we want to assure you that we did everything in our power as a dealership to make this repair as affordable for you as possible. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Michael! Thank you so much for taking the time to leave this great review! We’re delighted to hear that you consistently receive excellent service and feel appreciated by our entire team. We’re also glad our lounge area provides a comfortable space where you can stay productive while you wait. Your kind words truly mean a lot to us, and we look forward to welcoming you back to INFINITI of South Bay soon! Don't forget to check back on our website for any service deals and specials for your next visit! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for this AWESOME review! We’re happy to hear that our team has been efficient and courteous every time you visit. We know your time is valuable, so keeping wait times short and truly listening to your concerns is super important to us. It’s great to hear you like the option to just drop by without an appointment, that flexibility is here to make things easier for you. We look forward to seeing you again soon and making every visit just as smooth and welcoming! Thank you, Carlos Robles Service Manager INFINITI of South Bay