Andre Butler | Page 12

INFINITI of South Bay responded

Thank you for this FIVE-STAR review! We’re so happy that Andre took great care of you and kept you informed every step of the way. It’s always our goal to make sure your concerns are fully addressed and that you feel confident in the service we provide. We appreciate your trust and hope to be your go-to team for all your vehicle needs! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much, Adriana! We're thrilled to hear that your problem was taken care of and that you had a great experience with our team. It means a lot to know you found the service both helpful and reasonably priced. We truly appreciate your kind words and look forward to seeing you again whenever you need us! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Steve! Thank you for this AWESOME review! We're so glad to hear you're pleased with the service you received. My team is always working hard to make sure our customers leave satisfied and happy! It means a lot to us to know you're enjoying your vehicle as well - what a car indeed! We appreciate your trust and look forward to serving you again soon. Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Shannon! Thank you for your continued trust and kind words! We're so glad to hear that you consistently have a great experience with us. It's wonderful to know that Edson’s friendly and efficient service stands out, and that you find our location comfortable while you wait. We'll be sure to pass along your appreciation to Edson, he is always going above and beyond to make sure our customers leave satisfied! We look forward to serving you again soon! Cheers! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for sharing your experience! We're thrilled to hear that Carlos provided such outstanding support and went above and beyond to assist your mom. We'll be sure to recognize him for his exceptional service. Your kind words mean a great deal, and we’re grateful for the opportunity to assist. Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave this great review! We're grateful to hear that you've had such a positive experience with us. Being upfront, honest, and friendly is exactly what we strive for, and it's wonderful to know that you're feeling well taken care of. We're glad you enjoy the comfort of our waiting area and the convenience of our Wi-Fi! It is the little things that make a difference! Looking forward to seeing you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your review and for sharing your experience with us. We’re glad to hear the same-day service and thorough inspection were helpful and convenient for you! That said, we noticed your lower ratings on price transparency, service time, workmanship, and communication. We truly value this kind of feedback as it helps us improve. If there’s anything specific we could have done better, we’d love to hear more, as we want to ensure every visit exceeds expectations. Give me a call directly at 320-325-5555 so we can make your next experience even better. Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Ashley, Thank you for the 5 STAR review and for letting us know that our team was courteous and professional. We shop other local INFINITI dealerships monthly to ensure that we are at or below their pricing. Know that prices do change and that we work constantly to ensure that we are competitive. Plus, we provide INFINITI trained technicians that are required to pass annual certification to ensure that we provide you with the best service available. Want to save on your maintenance and repairs? Check our website regularly for service specials or read our emails for special offers and discounts. We want to help make your INFINITI experience exceptional. Carlos Robles Service Manager INFINITI of South Bay