Andre Butler | Page 10

INFINITI of South Bay responded

An Epic Reply to the Legendary TDHC! 😆 TDHC, this is, without a doubt, one of the most creative and entertaining reviews we have ever received! Thank you so much for taking the time to share your INFINITI of South Bay experience with such incredible flair, humor, and appreciation. 😆 Your narrative, from the unfortunate 'gremlin' interruption to the dramatic 'dun dun dun' reveal at Payment Time, is truly exceptional. We are absolutely honored that our rapid, coordinated response—from the immediate rescue unit dispatched by the specialized Edson to the Service Advisors who executed their work like a high-speed, precision NASCAR/Formula 1 'Pit Crew'—met your highest expectations. 😆 We’ll pass along your fantastic praise to Jaime, your award-winning 5-Star Concierge, and send a massive shout-out to Kaila for making Payment Time such a delightful, zero-dollar moment. A special thank you to Anita as well; your eloquent and humorous endorsement of the supplemental coverage provides the absolute best testimonial for priceless peace of mind. 😆 We're glad those pesky gremlins were "humanely sorted," and that you were able to recharge at our Starbucks Lounge! You are absolutely right—those donuts are mandatory, and your advice to future customers is spot on. 😆 Thank you again for your loyalty since 2021 and for making us smile with this wonderfully positive and hilarious review. We look forward to seeing you soon! Kelvin Bratcher Owner and Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you, Natlife06, for the excellent review and for your continued loyalty! We're genuinely happy to hear that it is always a pleasure doing business with us. 👍 We sincerely apologize for any inconvenience caused by the wait times. We understand that your time is valuable, and we are actively working to streamline our service process to make your future visits as efficient and effortless as possible. 👍 We truly appreciate your business and look forward to welcoming you back soon! 👍 Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

JTuttle, Thank you for taking the time to share your excellent 5-star feedback! We are delighted to hear that you experienced fast and friendly service and professionalism during your visit. We are especially pleased that our Service Advisor, Andre, ensured you had a great experience and that the complimentary hand car wash was a welcome surprise! We believe those extra touches make a difference. We appreciate you choosing us for your service needs and look forward to welcoming you back soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Will, Thank you so much for this truly glowing 5-star review! To be called the 'hallmark of client satisfaction, service, and expertise' is the highest compliment we could ever receive, and it serves as a powerful validation of the commitment our entire team makes every single day. We are especially honored by your dedication to INFINITI of South Bay for over seven years. Your loyalty means the world to us, and it is customers like you who inspire us to continue delivering the absolute best in customer care and service satisfaction. Thank you again for taking the time to share your wonderful experience. We look forward to serving you for many years to come! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Kylah, Thanks for the great feedback! We've been looking for you, but can't seem to find your name in our system—it might be under a different name or spelling. We apologize if we missed our usual process of confirming your email and phone number when you checked in. To fix this for your next visit, please let your Service Advisor know the details you included in your review. We want to make sure we remove any old contact info and capture your current information so everything is accurate! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Muhammad, Thank you for taking the time to share your feedback and for the 4-star rating! We are delighted to hear that Andre and the team were extremely helpful and that you appreciated their efficiency and flexibility with your car service. Providing a smooth, accommodating experience is our top priority. We truly value your business and are committed to earning your complete satisfaction. We are always striving for excellence—what can we do differently on your next visit to ensure we deliver that outstanding 5-star experience you deserve? Thank you again for choosing INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Rerlugo, Thanks for sharing such a wonderful FIVE-STAR review of your service visit here at INFINITI of South Bay! We are exceptionally proud to read that you consistently find our service to be quick and reliable. It is our commitment to ensure your experience is as efficient as possible, and we are truly delighted to know we are meeting that standard for you. Furthermore, your compliment about receiving all the necessary information to keep your car running smoothly is invaluable. Our primary goal is to empower our clients through clear communication and expert knowledge. Thank you for your business and for placing your trust in the team at INFINITI of South Bay. We look forward to always delivering this high level of service on every visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear JOHNTRINA, Thank you for sharing your experience. We are very pleased to hear that your interaction with Andre was pleasant, and we certainly appreciate your kind words recognizing his knowledge and helpfulness. We strive for every customer interaction to be positive and informative, and we are grateful for your patience and understanding. We also want to acknowledge your concerns regarding the cost and availability of the transmission. We genuinely apologize for the frustration that this situation has caused you. We want to clarify that the pricing and inventory levels for manufacturer parts, like the transmission, are determined by INFINITI Corporate, and as a dealership, INFINITI of South Bay has no control over these factors. We simply communicate the official cost and timeline provided by the manufacturer. While we regret that we could not meet your needs for this specific repair, we thank you again for your business and for being such a valued client. We wish you the best. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for your kind words, Jamillah! We’re thrilled to hear that Andre was helpful, informative, and made you feel valued during your visit. Providing a friendly and personalized experience is what we strive for every day, and it means a lot to know we achieved that with you. We look forward to serving you again at INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for bringing your experience to our attention. We sincerely apologize that your first visit to INFINITI of South Bay did not meet your expectations and that you felt unwelcome by our staff. Providing exceptional customer service is our top priority, and it is very concerning to hear that our team seemed disengaged. That is certainly not the impression we want to leave with any client, especially a first-time visitor. We would appreciate the opportunity to learn more about your visit so we can address this issue directly with our team and ensure it does not happen again. Please consider reaching out to me personally so that I can better understand and address this with our team. We look forward to the chance to earn your business and correct this unfortunate first impression. Carlos Robles Service Manager INFINITI of South Bay