The dealership is always informative regarding my car,
informative and punctual The dealership is always informative regarding my car, personable, punctual, clean and helpful
informative and punctual The dealership is always informative regarding my car, personable, punctual, clean and helpful
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by SUN_FLOWERSMILE
Verified Customer
Verified Customer
Other Employees Tagged:
Andre Butler
My experience with South Bay Infiniti has always been
great. There's good communication and accommodation.
great. There's good communication and accommodation.
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by NUMBER1SWEETS
Verified Customer
Verified Customer
Other Employees Tagged:
Andre Butler
Andre, was very helpful and provided excellent customer
service. I would definitely recommend Infinity Of South Bay for service.
service. I would definitely recommend Infinity Of South Bay for service.
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by DAYSIC25
Verified Customer
Verified Customer
Other Employees Tagged:
Andre Butler
The technicians were very friendly and helpful!
! The wait time wasn't as long as expected!
! The wait time wasn't as long as expected!
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by Purple Deb
Verified Customer
Verified Customer
Other Employees Tagged:
Andre Butler
Easy in, friendly staff, nice coffee station but I have
to say that at the Hyundai dealership in Torrance where I took my work car for service, their coffee machine had espresso, latte, Americano and snack
to say that at the Hyundai dealership in Torrance where I took my work car for service, their coffee machine had espresso, latte, Americano and snacks
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by DIAMOND.TERRI
Verified Customer
Verified Customer
Other Employees Tagged:
Andre Butler
Jan 01, 2026 -
INFINITI of South Bay responded
Hi Diamond!
Thank you for this GREAT review! We’re happy that your visit was easy from start to finish, that our staff was friendly, and that you enjoyed the coffee station. We also appreciate your honest comparison, it’s always helpful to know what guests notice and enjoy elsewhere. I would also appreciate a coffee machine with espresso :)
We appreciate you choosing INFINITI of South Bay and look forward to welcoming you back again! Don't forget to check back on our website for service deals and specials in the future.
Carlos Robles
Service Manager
INFINITI of South Bay
My experience on Tuesday December 23 was nothing below
excellent. Communication was highly throughly and defined
excellent. Communication was highly throughly and defined
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by Jeanetta_mack
Verified Customer
Verified Customer
Other Employees Tagged:
Andre Butler
Jan 01, 2026 -
INFINITI of South Bay responded
Hi Jeanette!
Thank you for taking the time to share your experience with us! We’re delighted to hear that your visit was nothing short of excellent and that the communication was thorough and clear.
We also sincerely appreciate your thoughtful suggestion regarding clearer explanations of service costs, whether under warranty or not. That’s valuable feedback, and we agree that setting clear expectations helps create an even better experience. Your input will be shared with our team as we continue to work on improving and providing transparency at every step.
Thank you again for your kind words, we look forward to serving you again!
Carlos Robles
Service Manager
INFINITI of South Bay
Dec 28, 2025 -
Jeanetta_mack responded
The customer service experience is often exceptional. However, i would recommend that the cost for services whether under warranty or not be explained. This helps to remove any uncertainty of expectations.
provide accurate diagnosis and information
kind answer
to the question
providing the requested information
nice
to the question
providing the requested information
nice
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by JEONGWOOHUR
Verified Customer
Verified Customer
Service Price Transparency
Jan 01, 2026 -
INFINITI of South Bay responded
Thank you for this FIVE-STAR review! We’re glad that our team provided an accurate diagnosis, clear and helpful information, and kind answers to your questions. Taking the time to explain things and ensuring you feel informed is our number one priority. Thank you for recognizing our hard work. We truly appreciate your kind words and look forward to assisting you again in the future!
Carlos Robles
Service Manager
INFINITI of South Bay
This overall service was A1.
I always have a great experience when I come to get my vehicle service here at the south bay location. My wait is always comfortable. Their coffee
I always have a great experience when I come to get my vehicle service here at the south bay location. My wait is always comfortable. Their coffee & tea station is so nice & the waiting are is so cozy.
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by SODIVAJACKSON
Verified Customer
Verified Customer
Service Price Transparency
Dec 21, 2025 -
INFINITI of South Bay responded
Thank you for this awesome review! We’re glad that your experiences at our South Bay location are consistently A1. It’s great to know that our cozy waiting area makes your visit comfortable and that our coffee and tea station hits the mark. Though we have to admit, sometimes we wonder if people come for the beverages as much as the service!
We are happy that we can make your visits enjoyable from start to finish. We look forward to seeing you again soon for more great service and, of course, more coffee (or tea) refills!
Carlos Robles
Service Manager
INFINITI of South Bay
Excelent customer service.
He took care of the consern i had with my vehichle. Took care of it very profesional.
He took care of the consern i had with my vehichle. Took care of it very profesional.
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by Josejimenezzz
Verified Customer
Verified Customer
Other Employees Tagged:
Andre Butler
Dec 21, 2025 -
INFINITI of South Bay responded
Thank you for your kind words! We’re so glad to hear that our team took care of your vehicle concern professionally and provided excellent customer service. Your satisfaction is very important to us, and we truly appreciate your trust. We look forward to serving you again!
Happy Holidays!
Carlos Robles
Service Manager
INFINITI of South Bay
Very attentive and excellent service, very knowledgeable
staff, I was out in less than an hour with my oil change! Very satisfied with their services!
staff, I was out in less than an hour with my oil change! Very satisfied with their services!
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by AMANDY2604
Verified Customer
Verified Customer
Other Employees Tagged:
Andre Butler
Dec 21, 2025 -
INFINITI of South Bay responded
Thank you for taking the time to leave this FIVE-STAR review! We’re happy to hear that our team provided attentive and knowledgeable service and that your oil change was quick and efficient. It’s wonderful to know you left satisfied, we work hard to ensure that our customers have a positive experience with us. Thank you and we hope to see you again soon!
Happy Holidays!
Carlos Robles
Service Manager
INFINITI of South Bay
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