Andre Coleman | Page 2

Troy M treated us great. Everything was smooth and the dealership was fantastic and most definitely will deal with them in the future Everything was smooth and the dealership was fantastic and most definitely will deal with them in the future More

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Aaron is a fantastic salesman and helps facilitate with the deal teams. Great experience with the management and finance teams as well! the deal teams. Great experience with the management and finance teams as well! More

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Troy Mayer is great! He kept me apprised of everything every step of the way & even saved all my favorite stations! He kept me apprised of everything every step of the way & even saved all my favorite stations! More

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I was on the hunt for a coveted Lexus GX 550 after my Land Rover Defender was totaled. Hard to come by I was surprised to even locate one and the customer service was bar none from everyone I interacted Land Rover Defender was totaled. Hard to come by I was surprised to even locate one and the customer service was bar none from everyone I interacted with. Great follow through and so easy to communicate with. More

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My experience with Andre Coleman was extremely disappointing and frustrating. I had been in communication with Andre and his sales associate for about a week regarding a vehicle I was intereste disappointing and frustrating. I had been in communication with Andre and his sales associate for about a week regarding a vehicle I was interested in purchasing. After several discussions, we reached an agreement on the price. Since the dealership is approximately 500 miles from my home, we planned for me to fly to the nearest airport on 07/22/2026, where his sales associate would pick me up. On 07/20/2026, after we finalized the pricing and confirmed my travel plans, Andre asked me to send a copy of my driver's license and my flight itinerary. He also assured me that the vehicle would be held until my arrival on 07/22, even though their standard hold period is only 24 hours. I sent him the requested documents the same day. Unfortunately, the dealership sold the vehicle later that same evening on 07/20, despite their promise to hold it for me. Even more disappointing, no one informed me until the following day, after the sale had already been completed. As a result, I lost money on both my non-refundable airline ticket and hotel reservation. The way Andre and Lexus of Wilmington handled this transaction showed a complete lack of respect for my time, money, and trust as a customer. Making a commitment, asking a customer to book travel based on that commitment, and then selling the vehicle without any notice is highly unprofessional. Based on this experience, I cannot recommend this dealership and would be very cautious about trusting their commitments. More

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Tarik B. was great to work with and the rest of the sales Lexus of Wilmington were attentive and helpful working through the options and ultimately getting us was great to work with and the rest of the sales Lexus of Wilmington were attentive and helpful working through the options and ultimately getting us into the car we wanted. More

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Troy M. was an absolute joy! He did an amazing job for us and we left very satisfied. I love my new car! was an absolute joy! He did an amazing job for us and we left very satisfied. I love my new car! More

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Luis Andre and Chris were amazing they helped me get the car I really wanted car I really wanted More

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I had a very disappointing experience with Andrew Coleman. He was rude and unpleasant throughout the conversation, repeatedly cut me off while I was trying to explain my issue, and refused to transfe Coleman. He was rude and unpleasant throughout the conversation, repeatedly cut me off while I was trying to explain my issue, and refused to transfer me to a manager when I requested one. The interaction was unprofessional, and I was left feeling unheard and frustrated. If this is indicative of how Lexus of Wilmington treats potential customers, then I'm not interested in doing business there. Customer service should be respectful and professional from the very first interaction, and unfortunately, that was not my experience. More

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Very pleasant and respectful staff, Tariq was awesome and helped make the process very smooth. helped make the process very smooth. More

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