Andre Vaughn

Absolutely customer service provided by the service department. Starting with car drop off on January 2nd 2026 for initial diagnosis, my vehicle was not looked at for a week (was told still tech is sti department. Starting with car drop off on January 2nd 2026 for initial diagnosis, my vehicle was not looked at for a week (was told still tech is still working on it); however, I receive vehicle updates of when car is locked/unlocked, doors open, etc. Additionally the drop off process too close to hour and a half while trying to tack down a loaner vehicle that i was pre-scheduled for an promised. Received car back temporarily while waiting on parts. Received notification week later that parts are in and to schedule. Kept checking with service (Lucia) about getting in and told no loaners were available. That tech left and I was told by the next service advisor that need to be placed in the schedule and request loaner (should have been the entire time I kept asking). The next tech advisor left and I was told day before my vehicle would be picked up (over a month later from the original schedule) that I would receive a call the morning of that someone is coming to get vehicle. Next morning I don't receive a call, so I call to ask about scheduled pick-up and I'm told that the appointment wasn't properly booked and I wasn't placed in the loaner vehicle schedule (second scheduling calendar is used for some reason?). Rescheduled again at two months out at this point. Car is finally picked up after straightening out additional loaner vehicle issues. Work is performed and I provided the delivery address (multiple times) and my car is delivered to my residence instead of my work address that I provided. Additional mileage and fuel used as a result of the error and did not receive vehicle before the requested time due to work meetings (confirmed by service department ahead of time that delivery window would not be a problem). Two months, numerous calls, lack of communication and follow through - poor representation of Genesis and the dealership. More

by Nlieb19 Verified Customer Verified Customer

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Would have been better had i not gotten a car which 10 days after purchasing needed a whole new engine. Im lucky that they gave me a warranty to cover the bad motor but it still took 3.5 months to get my days after purchasing needed a whole new engine. Im lucky that they gave me a warranty to cover the bad motor but it still took 3.5 months to get my car back. Nate worked endlessly to give me updated as he was the only one who bothered giving me updates. Had to call no less than once a week to ask him for updates and while im sure he was tired of my calls. I appreciate him so much. He is a one of a kind manager and i appreciate his transparency and kindness through the whole ordeal More

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We were greeted as soon as we walked in by Marcus, while busy with another customer. After test driving the car, Andre went to working hard to earn our business. We couldn't walk away from a great deal an busy with another customer. After test driving the car, Andre went to working hard to earn our business. We couldn't walk away from a great deal and great experience empty handed. More

by mkmcnary Verified Customer Verified Customer

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Great communication and hospitality. The entire Dealership was welcoming and friendly. It’s clean and the best place to buy a car. The entire Dealership was welcoming and friendly. It’s clean and the best place to buy a car. More

by MAGA45 Verified Customer Verified Customer

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Andre was very personable and helpful since this is my first hybrid. Marcus also helped me with setting up the app. first hybrid. Marcus also helped me with setting up the app. More

by rsidor1976 Verified Customer Verified Customer

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My salesman was Dave. He did a great job explaining the car’s features. He and the support staff figured out a way to give me full value for my trade in. Very nice expe He did a great job explaining the car’s features. He and the support staff figured out a way to give me full value for my trade in. Very nice experience! More

by gerry.logemann Verified Customer Verified Customer

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Found a 2017 ford edge that i wanted, andre got me in with his genuine personality. He has been absolutely amazing. joe got me in on a great deal, and nate solidified the deal with a great rate. My only with his genuine personality. He has been absolutely amazing. joe got me in on a great deal, and nate solidified the deal with a great rate. My only grips is that the service department was not through on their inspection of the vehicle as there were 2 preexisting issues with the car which were a check engine light that was cleared at some point before the car was sold, and a coolant consumption issue that unless the previous owners had told them, they would have had no knowledge about. More

by Tallguycentral Verified Customer Verified Customer

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This was the by far the best car buying experience I have had! We were in and out within an hour and drove away with the vehicle we wanted! Highly recommend to anyone who wants a great experience! had! We were in and out within an hour and drove away with the vehicle we wanted! Highly recommend to anyone who wants a great experience! More

by Sarah.Welch33 Verified Customer Verified Customer

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Andre, David, and Jacob were all great! I didn’t feel rushed to make a decision. They were patient with all of my questions. I had a good experience and I’m happy with my vehicle. Thanks fo I didn’t feel rushed to make a decision. They were patient with all of my questions. I had a good experience and I’m happy with my vehicle. Thanks for making me feel comfortable! More

by nmprevite Verified Customer Verified Customer

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They had the car I wanted at an amazing price. Andre Vaughn was spectacular to deal with. Andre Vaughn was spectacular to deal with. More

by mdmorrison622 Verified Customer Verified Customer

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