Andrea Gerace
Andrea Gerace at Bay Ridge Subaru
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Andrea Gerace | Page 4

Service Manager

Bay Ridge Subaru

1819 Cropsey Ave
Brooklyn, NY 11214

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not yet
rated
133 Reviews

Dealership Experience

7 yrs, 4 mos

Languages Spoken

English English

Italian Italian

not yet
rated

133 Reviews

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133 Reviews of Andrea Gerace

December 28, 2020

Dealership Rating
Employee Rating

long waiting and no military discount just make u wait last one if u there first one not telling u about error and estemat just to replace switch 500 More

by Expensive Lessons Life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Thomas Ruggiero, Marc D'Ottavio, Michael Chiusano, Roy Malinov, Patricia Schumacher , Kiara Colon, Kayla Rodriguez, Alicia Sena, Sabina Triunfel

Jan 06, 2021

Bay Ridge Subaru responded

Thank you so much for sharing you feedback. We regret to hear of your dissatisfaction an apologize for any inconvenience we may have caused. Tom Ruggiero, Dealer Principal

December 28, 2020

Dealership Rating
Employee Rating

Excellent service and excellent people. I am using their services for many years with already my third Subaru Forrester in a row (2005,2010, and now - 2019 makes). And I was always impressed with the qualit More

by GKUVICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Ruggiero, Marc D'Ottavio, Michael Chiusano, Patricia Schumacher , Kiara Colon, Kayla Rodriguez, Alicia Sena, Sabina Triunfel

Dec 28, 2020

Bay Ridge Subaru responded

Thanks for the great review, GKUVICH. We really appreciate you visiting Bay Ridge Subaru and thank your for your loyalty. Sincerely, Tom Ruggiero, Dealer Principal

December 25, 2020

Dealership Rating
Employee Rating

Took the car in 3 times to complain that the key fob does not work from a distance. The found nothing wrong. The manager said that there was nothing she could do. The car is 9 months old. I should be a More

by EPICCOLO778
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Kayla Rodriguez

Jan 06, 2021

Bay Ridge Subaru responded

Thank you so much for sharing your valued feedback. We regret to hear of your dissatisfaction and apologize for any inconvenience we may have caused. Tom Ruggiero, Dealer Principal

December 14, 2020

Dealership Rating
Employee Rating

Loaner car was filthy. Got home sprayed it with Lysol. Our was gross, gross, gross. Picked up car and was not put back together. Had to go back to have that fixed. Besides they fios not found the is More

by SPERANZAJR52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Marc D'Ottavio, Andre Arzuza

Dec 15, 2020

Bay Ridge Subaru responded

We are deeply troubled to hear of you dissatisfaction, SPERANZAJR52 and we apologize for any inconvenience we may have caused. As we strive for 100% satisfaction, we will be contacting you to discuss this further. We hope that this unusual circumstance does not that deter you from visiting us again in the future. Sincerely, Tom Ruggiero, Dealer Principal

December 05, 2020

Dealership Rating
Employee Rating

The staff is always courteous and helpful. Keep up the good work. I feel I'm in good hands. I feel safe when I;m at Subaru. More

by BILLHBB61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Ruggiero, Marc D'Ottavio, Michael Chiusano, Patricia Schumacher , Kiara Colon, Kayla Rodriguez, Alicia Sena, Sabina Triunfel

Dec 07, 2020

Bay Ridge Subaru responded

Your trust means everything to us, Bill. Thank you for choosing Bay Ridge Subaru for Your service needs. Have a fantastic day! Best- Tom Ruggiero, Dealer Principal

November 30, 2020

Dealership Rating
Employee Rating

Excellent service...great communication. Andrea Gerace went above and beyond to satisfy my needs....a great service team! Quality of work was outstanding. Well satisfied. More

by QJQUIGLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 30, 2020

Bay Ridge Subaru responded

I'm so glad you enjoyed your service experience with Andrea. Thank you for choosing Bay Ridge Subaru for all of your vehicle needs and we hope to see you again soon. Sincerely, Tom Ruggiero, Dealer Principal

November 10, 2020

Dealership Rating
Employee Rating

Great customer service, they provided me a loaner every time I visited them. I had a very big job done on my vehicle and everything came up good, better than what I expected. More

by HECTOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Sabina Triunfel

Nov 10, 2020

Bay Ridge Subaru responded

Hector, thank you for your valuable feedback and the good rating. We're so pleased to know that your service went over smoothly and that you were happy with the loaner. Sincerely, Tom Ruggiero, Dealer Principal

November 03, 2020

Dealership Rating
Employee Rating

FANTASTIC SERVICE !!!OIL CHANGE AND FEW ELECTRONIC FANTASTIC SERVICE !!! OIL CHANGE AND FEW ELECTRONIC ISSUES INCLUDING USB OUTLET CIGARETTE LIGHTER PLUG FRONT DASH CLOCK DISPLAY AND REAR WIPER RESO More

by DARIUSZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kiara Colon, DAVID ( mechanic )

Nov 03, 2020

Bay Ridge Subaru responded

It is our goal to always provide exceptional customer service and it's nice to hear such positive feedback as it reassures our team that we have succeeded in meeting our customer satisfaction goals. Thank you for choosing Bay Ridge Subaru! Sincerely, Tom Ruggiero, Dealer Principal

October 28, 2020

Dealership Rating
Employee Rating

Sabina was excellent very helpful and replied immediately to my inquiries in regards to my vehicle. Andrea Gerace the Service Manager was also excellent and very helpful. There were some minor issues with th More

by HECTOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Sabina Triunfel

Oct 29, 2020

Bay Ridge Subaru responded

Hector, thank you for the positive rating! We are happy to know that you had a 5-star experience with Sabina and Andrea who addressed all of your concerns. Thank you for your business and we look forward to handling your future service needs. Sincerely, Tom Ruggiero, Dealer Principal

October 07, 2020

Dealership Rating
Employee Rating

Amazing customer service! The employees at this dealership are super friendly and knowledgeable. They value your time-appointments are timely and you are always kept informed More

by QUIGMISTER13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Thomas Ruggiero , Kayla Rodriguez

Oct 07, 2020

Bay Ridge Subaru responded

We appreciate the 5 star review and are so glad that we were able to handle your service repairs timely. Thank you for choosing Bay Ridge Subaru and we look forward to your next visit. Warm Regards, Tom Ruggiero, Dealer Principal

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