Andres Gomez | Page 8

Amazing experience! Andres is a wonderful salesman, very knowledgeable,patient and made the experience of leasing a car very easy and fun! He was willing to work with us Andres is a wonderful salesman, very knowledgeable,patient and made the experience of leasing a car very easy and fun! He was willing to work with us in anything we needed and to accommodate our needs with his great service!! I would definitely do it again and recommend him to friends and family! More

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Amazing dealership experience Expanded place where you will feel confortable with its staff full of professionalism and knowledge about the brand when making the purchase of a new Expanded place where you will feel confortable with its staff full of professionalism and knowledge about the brand when making the purchase of a new car. Special mention to my seller Andres Gomez for his patience and guidance as well as wonderful treatment. More

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Best buying experience! I came in for regular maintenance service for my Crosstrek and ended up leaving with a brand new Forester! Andres , Kyle ,their manager and Mr.Font wh I came in for regular maintenance service for my Crosstrek and ended up leaving with a brand new Forester! Andres , Kyle ,their manager and Mr.Font where amazing. They give me a deal I couldn't resist! I recommend everyone and anyone to go visit Andres and his team ! Pembroke Pines Subaru doesnt compare to any other Subaru dealership! More

by YURAIMA_SANCHEZFL Verified Customer Verified Customer

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Great experience! Love Pembroke Pines Subaru. It was the end of my lease on my 2016 crosstrek and I was ready for a new one. My salesman Andres Gomez was amazing. Made the process so easy and stre It was the end of my lease on my 2016 crosstrek and I was ready for a new one. My salesman Andres Gomez was amazing. Made the process so easy and stress free. Even when the hubby hated my color choice and had to go in again to sort it out, he couldn’t have been more accommodating. Drove away with my new crosstrek and we were very happy all around. Came back the following day with my mom and she drove away with a new Impreza! Mom was thrilled and loved Andres also! More

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Professional Personable and professional. Very easy to work with. Made the experience relatively painless. Attention to detail. Willing to go the extra mile to ma Personable and professional. Very easy to work with. Made the experience relatively painless. Attention to detail. Willing to go the extra mile to make me feel comfortable. More

by caledonia326 Verified Customer Verified Customer

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Andres was great Although the end product was satisfactory, getting there was difficult. Even though we were ready to pay a substantial down payment on the car and had Although the end product was satisfactory, getting there was difficult. Even though we were ready to pay a substantial down payment on the car and had secured outside financing, the dealership's management initially defied standard practice and demanded that they be in receipt of the payment from our outside financers before we could take the car home. This is especially nonsensical given that we have bought a car from this dealership as recently as two years ago and this was not an issue then. No one from management was able to provide a satisfactory explanation for why this was demanded. The dealership's manager, Duane Massa, managed to be downright condescending while failing to explain this. The saving grace of our experience was Andres Gomez, our salesperson, who did everything in his power to make sure we had a good experience and was crucial in resolving this dispute. More

by FAKHAN03 Verified Customer Verified Customer

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Communication is nonexistent. My car went in with a check engine light. Found out it needs a harness. The car was there previously for the same issue, and spent 26 days there. Went My car went in with a check engine light. Found out it needs a harness. The car was there previously for the same issue, and spent 26 days there. Went I went to pick it up, there was an area of paint missing on the roof. Mind you it’s a 2018 with 2400 miles. Service manager Chris says that warranty will not cover the missing paint. Well the paint was fine when I brought it in 26 days earlier. Says he’ll take care of the paint as a “goodwill”. So I take his word. Now back to the present, the car has now been there this time for 5 weeks waiting on a harness, part was not available. Now 5 weeks later, part arrives, gets installed I get a call to authorize the shop foreman to drive the car, I say yes, and ask did you address the roof paint issue? “Uhhhh, not sure, let me check and I’ll get back to you.... that was 4 days ago. Question... do you think they painted my roof and forgot to call me back to pick up? Or, maybe, they never painted my roof while the car waited 5 weeks for a part in the parking lot. 🤔 More

by rick_359 Verified Customer Verified Customer

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Communication nonexistent Subaru of Pembroke Pines is a complete let down. My car was towed in to the service department and of the 8 days it’s been there I was only contacted Subaru of Pembroke Pines is a complete let down. My car was towed in to the service department and of the 8 days it’s been there I was only contacted once, and that was the day it was towed in. I don’t know if my car is done, I don’t know if the car is waiting for parts, and to get a live person on the phone with the exception of the front desk girl would possibly take an act of Congress. I’ll can also report that dropping your vehicle off after hours is much quicker than dropping off during business hours. I had to wait 45 minutes to speak to an advisor vs 10 minutes to fill out a key drop envelope. They’re pretty good at throwing false accusations when they’re frustrated, quick to point the finger right back at you for issues on your car. I don’t recommend this dealership for any repairs. Lastly I was told that my car was getting washed, when I picked it up it still had the same amount of brake dust on the wheels, and a ton of oak leaves (it was never washed). More

by rick_359 Verified Customer Verified Customer

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Great customer service My service adviser, Joe Salerno, and his team have done a great job at making me feel welcomed and go the extra mile to make sure I am satisfied when My service adviser, Joe Salerno, and his team have done a great job at making me feel welcomed and go the extra mile to make sure I am satisfied when I leave the premises. More

by gencal62 Verified Customer Verified Customer

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Excellent service Fast service, on point and amazing customer treatment, super clean facility, friendly staff and great mamagers. Parts department blew my kind with all Fast service, on point and amazing customer treatment, super clean facility, friendly staff and great mamagers. Parts department blew my kind with all the gadget they have to offer. More

by allanmedina81 Verified Customer Verified Customer

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