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Andres Gomez
Andres Gomez | Page 9
Finance Manager
Subaru of Pembroke Pines
16100 Pines Boulevard
Pembroke Pines, FL 33027
103 Reviews
I achieve the highest level of personal satisfaction when I feel a connection with my customers. In that connection, I'm afforded the opportunity to know and understand your needs which makes the experience special for us both. Reaching that point of exceeding your expectations is my definition of gratification and success. That is simply because there is no greater pleasure for me than to see you drive away, a happy customer. I welcome you share this experience with me and become a part of our great Subaru family here in Pembroke Pines. I look forward to getting to know you. Thank you.
Read moreDealership Experience
9 yrs, 4 mos
Industry Experience
9 yrs, 4 mos
Languages Spoken
English
Spanish
103 Reviews
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103 Reviews of Andres Gomez
August 24, 2019
Professional Personable and professional. Very easy to work with. Made the experience relatively painless. Attention to detail. Willing to go the extra mile to ma Personable and professional. Very easy to work with. Made the experience relatively painless. Attention to detail. Willing to go the extra mile to make me feel comfortable. More
by caledonia326
Verified Customer
August 20, 2019
Andres was great Although the end product was satisfactory, getting there was difficult. Even though we were ready to pay a substantial down payment on the car and had Although the end product was satisfactory, getting there was difficult. Even though we were ready to pay a substantial down payment on the car and had secured outside financing, the dealership's management initially defied standard practice and demanded that they be in receipt of the payment from our outside financers before we could take the car home. This is especially nonsensical given that we have bought a car from this dealership as recently as two years ago and this was not an issue then. No one from management was able to provide a satisfactory explanation for why this was demanded. The dealership's manager, Duane Massa, managed to be downright condescending while failing to explain this. The saving grace of our experience was Andres Gomez, our salesperson, who did everything in his power to make sure we had a good experience and was crucial in resolving this dispute. More
by FAKHAN03
Other Employees Tagged: Duane Massa
August 01, 2019
Communication is nonexistent. My car went in with a check engine light. Found out it needs a harness. The car was there previously for the same issue, and spent 26 days there. Went My car went in with a check engine light. Found out it needs a harness. The car was there previously for the same issue, and spent 26 days there. Went I went to pick it up, there was an area of paint missing on the roof. Mind you it’s a 2018 with 2400 miles. Service manager Chris says that warranty will not cover the missing paint. Well the paint was fine when I brought it in 26 days earlier. Says he’ll take care of the paint as a “goodwill”. So I take his word. Now back to the present, the car has now been there this time for 5 weeks waiting on a harness, part was not available. Now 5 weeks later, part arrives, gets installed I get a call to authorize the shop foreman to drive the car, I say yes, and ask did you address the roof paint issue? “Uhhhh, not sure, let me check and I’ll get back to you.... that was 4 days ago. Question... do you think they painted my roof and forgot to call me back to pick up? Or, maybe, they never painted my roof while the car waited 5 weeks for a part in the parking lot. 🤔 More
by rick_359
Other Employees Tagged: Duane Massa, Steven Ross, Chis Vazquez, Jaime (service)
April 12, 2019
Communication nonexistent Subaru of Pembroke Pines is a complete let down. My car was towed in to the service department and of the 8 days it’s been there I was only contacted Subaru of Pembroke Pines is a complete let down. My car was towed in to the service department and of the 8 days it’s been there I was only contacted once, and that was the day it was towed in. I don’t know if my car is done, I don’t know if the car is waiting for parts, and to get a live person on the phone with the exception of the front desk girl would possibly take an act of Congress. I’ll can also report that dropping your vehicle off after hours is much quicker than dropping off during business hours. I had to wait 45 minutes to speak to an advisor vs 10 minutes to fill out a key drop envelope. They’re pretty good at throwing false accusations when they’re frustrated, quick to point the finger right back at you for issues on your car. I don’t recommend this dealership for any repairs. Lastly I was told that my car was getting washed, when I picked it up it still had the same amount of brake dust on the wheels, and a ton of oak leaves (it was never washed). More
by rick_359
Other Employees Tagged: Jaime Gaitan , Stephen Scott Mankin
March 14, 2019
Great customer service My service adviser, Joe Salerno, and his team have done a great job at making me feel welcomed and go the extra mile to make sure I am satisfied when My service adviser, Joe Salerno, and his team have done a great job at making me feel welcomed and go the extra mile to make sure I am satisfied when I leave the premises. More
by gencal62
February 20, 2019
Excellent service Fast service, on point and amazing customer treatment, super clean facility, friendly staff and great mamagers. Parts department blew my kind with all Fast service, on point and amazing customer treatment, super clean facility, friendly staff and great mamagers. Parts department blew my kind with all the gadget they have to offer. More
by allanmedina81
Other Employees Tagged: Mike Kahuk, Jaime Gaitan
February 12, 2019
Service: Software update Service was provided in a timely manner. Waiting area was confortable and coffee was offered. Joe was really helpful and did not try to forme into buy Service was provided in a timely manner. Waiting area was confortable and coffee was offered. Joe was really helpful and did not try to forme into buying services I do not need. Thanks! More
by eoyap0
Other Employees Tagged: Joe
January 14, 2019
Fantastic Great teamwork best new car buying experience ever. Will comeback again. Many thanks to everyone involved in my new car experience. Thanks to all agai Great teamwork best new car buying experience ever. Will comeback again. Many thanks to everyone involved in my new car experience. Thanks to all again More
by Jorge
Other Employees Tagged: Jaime Gaitan , Allan Medina
January 12, 2019
buena atención fueron muy amables y competentes saben hacer muy bien el trabajo. Subaru por mucho tiempo ha sido la marca preferida por mi familia debido a los ins fueron muy amables y competentes saben hacer muy bien el trabajo. Subaru por mucho tiempo ha sido la marca preferida por mi familia debido a los insuperables productos que ofrece. More
by OLAFOMEJIA
Other Employees Tagged: Jaime Gaitan
January 02, 2019
Excellent Customer Service This was for us the best experience thus far during car buying. Andres was very knowledgeable and answered any questions we had about our new Ascent. This was for us the best experience thus far during car buying. Andres was very knowledgeable and answered any questions we had about our new Ascent. Will definitely return if I’m ever in the market for another new car. Thanks Andres. More
by mearbelo
