Andrew Austin | Page 2

After taking delivery of the 2024 Acura RDX, we were headed home found the air conditioning not functional. We retuned the car to the dealership and was given a loaner car. My only concern was the P headed home found the air conditioning not functional. We retuned the car to the dealership and was given a loaner car. My only concern was the PDI process not finding this issue. I trust the other check list was completed as should have been. More

by Stephen Armstrong Verified Customer Verified Customer

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Ask Tommy about finance issue and I never heard back from the GM when I asked Tommy to have him call me the GM when I asked Tommy to have him call me More

by JOHNNY.CHILDRESS Verified Customer Verified Customer

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Alan did a great job very easy to work with and took great care of me. great care of me. More

by REDPETTWAY Verified Customer Verified Customer

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Vince McKennie and Andrew Austin did an awesome job helping my wife and I find a great car and a great deal. Very friendly and efficient in getting the paperwork done and showing us all the features of helping my wife and I find a great car and a great deal. Very friendly and efficient in getting the paperwork done and showing us all the features of the new car. More

by MIKEDOVE47 Verified Customer Verified Customer

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Each time I've visited the dealership, always received Superb service! All the staff are doing an excellent job. Superb service! All the staff are doing an excellent job. More

by IRISRIVERA.7591 Verified Customer Verified Customer

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First of all I'll start out that we love the vehicle and would give it 5 stars. We purchased a 2022 RDX Aspec Advance back in August. The RDX we purchased was probably the cleanest we found in several sta would give it 5 stars. We purchased a 2022 RDX Aspec Advance back in August. The RDX we purchased was probably the cleanest we found in several states so my wife and I drove from Ky. to purchase from them. First off they tac on the so called Total care package that they originally wanted to charge $1995 but finally dropped to $895 which was bogus and non negotiable. When we sit down in front of the finance person (Julie) she admitted that it was basically just an add on fee. She seemed to be not very professional nor knowledgeable in her job. The sales person (Jason) was I feel as helpful as they would let him be. After we signed all the paperwork Julie informed us that the copies of all the paperwork would be sent to us via mail instead of given to us that day like all other dealerships do. After we left the dealership we discovered that the none of the manuals were in the vehicle. I called the dealership back and spoke with Jason and Julie and was told that it was a used vehicle and nothing could be done other than go online and download one. I found this unacceptable considering how much the vehicle cost and them adding on the bogus $895 package. After speaking to her manager who was condescending, reluctantly agreed to replace it but I had to call several times to remind them and finally received it a few weeks later. I had to call several times to request copies of the papers we singed and I have still yet to receive all of them. This is a very poorly ran and unethical dealership. If I could give the negative stars I would. I hope they enjoy the money they received from us because it will be the first and last time I purchase from this dealer ship and I will continue to spread the work. More

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Everyone gave me excellent service. I would recommend Shottenkirk to everyone who asks. Thank you very much. I would recommend Shottenkirk to everyone who asks. Thank you very much. More

by MARLARSW Verified Customer Verified Customer

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Tommy Calhoun guided me through the car buying experience better than any other car dealer has ever done before. He explained everything about the car I was interested in full detail. better than any other car dealer has ever done before. He explained everything about the car I was interested in full detail. More

by JGOODENOUGH Verified Customer Verified Customer

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Alan provided great service on my new 2020 MDX. It was a great experience all the way around. I could not have been more pleased. It was a great experience all the way around. I could not have been more pleased. More

by DENWHOLEY Verified Customer Verified Customer

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