My experience from the beginning contact throughout that
purchase process was smooth, informative, and supportive. I would highly recommend this dealership for a Toyota purchase
purchase process was smooth, informative, and supportive. I would highly recommend this dealership for a Toyota purchase
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by COLLKM01
Verified Customer
Verified Customer
Other Employees Tagged:
James Thomas
Nov 30, 2022 -
Fort Wayne Toyota responded
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fort Wayne Toyota!
I told Irfan Hussain three times I did not want Lo Jack
and he told me it was installed and mandatory. At that point I Googled Lo Jack and showed Irfan that it was not necessary and he told me that I would
and he told me it was installed and mandatory. At that point I Googled Lo Jack and showed Irfan that it was not necessary and he told me that I would have to pay to uninstall it. Later, after I left I called Andrew and asked if the car would not work after five years and he paused and said it will work and I told him my experience, he sent me my money back for Lo Jack. All of my female friends do not want to come in and buy cars by themselves because of the reputation of car salesman and my story.
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by ROSEBRITTON00001
Verified Customer
Verified Customer
Other Employees Tagged:
Irfan Hussain
Dec 02, 2022 -
Fort Wayne Toyota responded
We're sorry to hear about your experience, Rose, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Dec 02, 2022 -
Fort Wayne Toyota responded
We're sorry to hear about your experience, Rose, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Had a great salesman always answered my questions and
OMAR was really nice and helpful. I was not to happy about waiting five hours to get my taillight fixed and a shifting problem I know they were busy
OMAR was really nice and helpful. I was not to happy about waiting five hours to get my taillight fixed and a shifting problem I know they were busy not a problem though. I’m glad I got this car through here.
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by THOMASFULLER903
Verified Customer
Verified Customer
Other Employees Tagged:
Omar Jimenez
, Nathan Arend, Austin Bradford, Shaun Kelly
Nov 26, 2022 -
Fort Wayne Toyota responded
Thank you so much for your review. We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, Thomas. We thank you for choosing Fort Wayne Toyota!
Michael Smith is my go to sales guy.
He is always helpful and kind, never pushy. Omar in Finance is also great. He really does work to get you the best payments and interest rate. Manage
He is always helpful and kind, never pushy. Omar in Finance is also great. He really does work to get you the best payments and interest rate. Management is awesome. I can’t say enough good about Fort Wayne Toyota.
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by Britt B
Verified Customer
Verified Customer
Nov 17, 2022 -
Fort Wayne Toyota responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fort Wayne Toyota, we look forward to having you as one of our valued customers for many more years to come!
thank you we are very happy with our new car its the
best car we ever had
Andrew and Trey treated us with kindness an respect
best car we ever had
Andrew and Trey treated us with kindness an respect
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by PKMCELHINNEY
Verified Customer
Verified Customer
Other Employees Tagged:
Irfan Hussain, Trey Ressler
Nov 14, 2022 -
Fort Wayne Toyota responded
Thank you so much for choosing Fort Wayne Toyota! Congrats on your new purchase, and let Andrew and Trey know if we can be of any more assistance!
I haven't bought a new car in almost 20 years and this
was the first time buying one on my own. No one explained anything to me with the paperwork or financing and the fact that if I wanted to secure my o
was the first time buying one on my own. No one explained anything to me with the paperwork or financing and the fact that if I wanted to secure my own financing I could do that. They got me a rate of 6. 49% with a credit union in Fort Wayne. I went to my own credit union and found a rate of 4.84%. Looking through the purchase agreement there were two charges that total almost $4,000 that I never approved. It's my own fault for not looking them over but I felt this all should have been explained to me, which it wasn't. I just felt like all they were focused on was the sale and not me as a customer.
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by JLDESCHAINE15
Verified Customer
Verified Customer
Other Employees Tagged:
Shaun Kelly
Nov 10, 2022 -
Fort Wayne Toyota responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Nov 10, 2022 -
Fort Wayne Toyota responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
No Hassle.
No Pressure. The salesman and sales manager were great to work with. I would recommend to anyone looking for a new Toyota to go see Fort Wayne Toyota
No Pressure. The salesman and sales manager were great to work with. I would recommend to anyone looking for a new Toyota to go see Fort Wayne Toyota.
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by burleytobey
Verified Customer
Verified Customer
Oct 25, 2022 -
Fort Wayne Toyota responded
Thank you so much for choosing Fort Wayne Toyota! Congrats on your new purchase, and let us know if we can be of any more assistance!
This is my 4th purchase from Andrew,,,I will not deal
with anyone else. Expectations exceeded thank you.
with anyone else. Expectations exceeded thank you.
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by DERICDESMOND
Verified Customer
Verified Customer
Other Employees Tagged:
Irfan Hussain
Sep 25, 2022 -
Fort Wayne Toyota responded
Here at Fort Wayne Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you've enjoyed your experiences with Andrew, and it's always a pleasure having you at the dealership. We appreciate your review!
Great dealership and wonderful staff.
Made the experience of getting a new lease easy and all were very helpful.
Made the experience of getting a new lease easy and all were very helpful.
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by RILEYPEPPLER
Verified Customer
Verified Customer
Other Employees Tagged:
Irfan Hussain
Sep 21, 2022 -
Fort Wayne Toyota responded
Thanks for sharing your thoughts about your experience with Fort Wayne Toyota. We appreciate your business and hope to see you again soon!
Michael Smith was very helpful and responsive.
Our buying experience was great at Fort Wayne Toyota.
Our buying experience was great at Fort Wayne Toyota.
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by ZACH.OLSON27
Verified Customer
Verified Customer
Sep 21, 2022 -
Fort Wayne Toyota responded
Thank you, Zach! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Toyota.