Andrew Carter | Page 5

This was our fourth car from Cobb County Toyota since 2018. Kent is a great salesman and Andrew equally friendly and concise in finance. We got there at 9:00 and they had us out by 11:00! They both answe 2018. Kent is a great salesman and Andrew equally friendly and concise in finance. We got there at 9:00 and they had us out by 11:00! They both answered all our questions and thoroughly explained the vehicle and finance options. We’ll keep going to ‘Cobb’ for the years to come. Thanks again gents! More

by tbsj2009 Verified Customer Verified Customer

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Great experience. Had to wait a little bit because of all the clients that were there but the service was good. My sales executive Dwight was good and paid attention t Had to wait a little bit because of all the clients that were there but the service was good. My sales executive Dwight was good and paid attention to my needs. The dealer is nice and clean. I really enjoyed how easy going was the sale. I do encourage Dwight to be patient with the clients who like me get very anxious when buying a car. At some point I felt (I might be wrong) he lost his patience and was frustrated. Other than that, great experience and good dealer. More

by ABNEL Verified Customer Verified Customer

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Could have been more personably and less salesy. Long wait for finance even though no many customers Could have offered water or snacks during the llong process of buying a car. Long wait for finance even though no many customers Could have offered water or snacks during the llong process of buying a car. More

by TINAARMOUR Verified Customer Verified Customer

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A kind, knowledgeable, and helpful staff made my buying experience a pleasant one. Mike Stallings did a great job and kept me informed throughout the process. experience a pleasant one. Mike Stallings did a great job and kept me informed throughout the process. More

by APLUS781 Verified Customer Verified Customer

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Blake was AWESOME! vehicle was just as described, he even took pictures and sent to me before we drove the hour and forty minutes to the dealership. finance guy was su vehicle was just as described, he even took pictures and sent to me before we drove the hour and forty minutes to the dealership. finance guy was super nice also. Just an overall great experience. When it comes time for another vehicle, they will be my first choice. More

by TROPHYSHOPMCD Verified Customer Verified Customer

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I was always told, if you don't have nothing good to say. Then don't say anything at all. Then don't say anything at all. More

by sweetwater45 Verified Customer Verified Customer

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I've used this dealership for many years and have been leasing my autos for the past 10+ years, always dealing with two specific sales reps each time. During my recent lease renewal, very stressed, I relu leasing my autos for the past 10+ years, always dealing with two specific sales reps each time. During my recent lease renewal, very stressed, I reluctantly signed up for a "First Mile Vehicle Service Contract" without having read all the details, as one can never do without spending time to carefully read it. Upon returning home, I carefully read the Service Contract and decided to cancel after reading that "This Service Contract Runs Concurrent With, and is Secondary to, Any Applicable Manufacturer's Warranty" and that the "Service Contract could be canceled at any time by contacting the selling dealer." With only 2 miles on the vehicle at the time of leasing, I determined that a Service Contract was not really needed or beneficial and decided to cancel. I called one of the sales reps to inform him that I was returning the next day to have the Service Contract canceled. Since I had another appointment two days later to attend to a problematic issue with Connected Service, I was informed that I could make one trip to have both done that same day. Since the finance rep would not be there, I was informed that the cancellation could be handled by another rep. So in two days, I returned to CCT to have these issues attended to. After spending almost two hours with the rep and Connected Service, and finally getting that issue fixed, I spent another hour awaiting a finance rep who was supposed to attend to the cancellation. However, the finance rep stated that the cancellation could not be done and that I would either need to address the change with the finance rep at Cobb County Toyota (CCT), who sold me the Service Contract, or to contact South East Toyota Finance (SETF), who was financing the lease. All I needed was to have the monthly payment for the Service Contract removed, which would lower the monthly lease payment. He informed me that SETF would determine how the monthly payment would be handled, either by lowering the terms of the lease or reducing the monthly payment, and that CCT was unable to do it. Very disheartened, I communicated with the second sales rep, who informed me that once I called SETF, I could ask that my lease terms not be reduced but that the monthly payments be reduced instead, thus making the payment affordable for me. I was assured that this was done before and felt confident when I left CCT. The following morning, I received a call from the finance rep who sold me the Service Contract, as he had heard that I wanted a cancellation. He informed me that if I had returned the day after, it could have been done. I considered tis call to be respectful and his attempt at customer satisfaction. This made no sense though, as it clearly states on the Service Contract that: "You may cancel this Service Contract at any time. The Selling Dealer will assist with your cancellation..." Lo and behold, when I communicated with Customer Service at SETF, I was informed that CCT was the only body to make the change; that SETF can reduce the terms of the lease by approximately 5-6 months, but the full amount, including the monthly Service Contract amount, would need to be paid until the end of the lease terms. While I understood the option, I tried to impress upon them that because of budget constraints, it would be best for the payments to be reduced. I did not want to reduce the lease terms. The following day, I texted the sales rep and asked for the Sales Manager's name and phone number so I could speak with him personally about what I considered to be a misleading and deceptive statement about cancellation if the Service could not be canceled "at any time." The sales rep never responded. I proceeded to text the other sales rep, who informed me that he was with a customer, but he never returned my call. Such lack of empathy and dismissiveness by the reps was unexpected. I now contemplate whether to ever use or recommend this dealership again. More

by Katmau Verified Customer Verified Customer

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The salesman was very friendly and knowledgeable. He really helped me with picking the right car for the best price. He really helped me with picking the right car for the best price. More

by TONYHIGHTOWER13 Verified Customer Verified Customer

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Took my time into consideration, had the vehicle that I wanted ready before I got to the dealership. Didn't have a ton of dealer applied items. wanted ready before I got to the dealership. Didn't have a ton of dealer applied items. More

by WILLIAM.JONES423 Verified Customer Verified Customer

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Both my salesman Frank M and the business manager Andrew Carter went above and beyond on my behalf and I am grateful. Much appreciated Carter went above and beyond on my behalf and I am grateful. Much appreciated More

by JGEFFRAR Verified Customer Verified Customer

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