Jeff Silvers

I brought my 2025 Toyota RAV4 LE to the service department for a warranty recall on July 15, 2026, at 7:00 a.m. From the moment I arrived, my service advisor, Jeff Silvers, was rude and unprofessio department for a warranty recall on July 15, 2026, at 7:00 a.m. From the moment I arrived, my service advisor, Jeff Silvers, was rude and unprofessional. He told me the recall would take about two hours to complete. Instead, I waited for more than three hours without receiving a single update. When I finally asked about the status of my vehicle, he responded rudely, saying he didn't know, without offering any explanation or making any effort to find out. What was even more concerning was that after leaving the dealership, I discovered that my horn was no longer working. A few days later, I took my vehicle to Toyota of Marietta, where I received outstanding customer service. Their technicians informed me that the horn had most likely been disconnected during the previous recall service and was never reconnected. This was a very disappointing experience. A warranty recall should be performed carefully and professionally. The poor communication, the rude attitude of the service advisor, and the apparent mistake made during the repair have caused me to lose confidence in this service department. More

by JC Verified Customer Verified Customer

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Show up as early as you can, they do get busy here. Great service and they will let you know what needs to be done and what can wait. Doesn’t seem like they are trying to upsell you on services, which Great service and they will let you know what needs to be done and what can wait. Doesn’t seem like they are trying to upsell you on services, which is very appreciated More

by deryk.hossner Verified Customer Verified Customer

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Timely and professional but being forced to take this survey with minimum 15 words makes my xxx itch survey with minimum 15 words makes my xxx itch More

by BreezyReezy Verified Customer Verified Customer

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Friendly and professional staff. I always take our vehicles to Cobb County Toyota because of the great service. I always take our vehicles to Cobb County Toyota because of the great service. More

by Marine4life Verified Customer Verified Customer

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Excellent customer service! ! Jeff is the very best at what he does! Always very professional! ! Jeff is the very best at what he does! Always very professional! More

by Kel S Verified Customer Verified Customer

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Jeff Silvers was very attentive and helpful He took care of all my issues and let me know when to pick up the car care of all my issues and let me know when to pick up the car More

by STEVESAMU Verified Customer Verified Customer

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I’ve been getting my cars serviced at Cobb County Toyota for 27yrs and I’ve never been disappointed. The whole team is amazing. for 27yrs and I’ve never been disappointed. The whole team is amazing. More

by jeancarl1999 Verified Customer Verified Customer

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Everyone was super nice and helpful, and I am very happy with the service received! with the service received! More

by SONIMHOWARD Verified Customer Verified Customer

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Simon is the only reason I come back to Cobb toyota. Amazing service from him Amazing service from him More

by jordanclm8 Verified Customer Verified Customer

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My experience was great everyone was helpful. I would definitely go back again. Reasonable prices. I would definitely go back again. Reasonable prices. More

by VERONICABROWN0111 Verified Customer Verified Customer

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