Andrew Elliot

Purchased my Tacoma here and continue to bring it in for service. Every visit has been smooth and professional. Great team and great service service. Every visit has been smooth and professional. Great team and great service More

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I Purchased a preowned vehicle, 2021 Toyota Sienna XLE, from this dealer and I was told that I'll be getting a certified Toyota. When I spoke to Matt, the sales person, on Feb 4 and asked him if the car ha from this dealer and I was told that I'll be getting a certified Toyota. When I spoke to Matt, the sales person, on Feb 4 and asked him if the car has any damages, he assured me that the previous owner had taken very good care of this vehicle. I proceeded to finalize the deal and was offered to have the vehicle delivered to me for an additional $300 on Feb 6. Trusting that what I was told, I agreed to have it delivered. Not knowing what to expect, I briefly inspected my 2021 Toyota Sienna XLE and didn't see the damages in the back cover of the front seats and the headliner, i felt rushed to sign the documents sent by the driver. These damages look pretty bad and there is no repair without having to re-upholster both seats and the headliner. I immediately called Matt and he told me that he will bring it to managers attention. I received a call from Ruben on the next day and he told me that he will talk to his GSM and get this issue resolved. Of coarse, I called the next day to get this promptly resolved but again i felt like I'm getting the run around. I finally spoke to the GSM, Andrew, and was very rude and claimed that this vehicle is priced 11k under market value. He is out of his mind. There were several other vehicles in san antonio, where i live, and were offered around 34.5k, which is couple of thasands mare than this vehicle. I knew from his attitude that i got to the end of the line with no solutions. He offered to take care of only fog light and claimed that the other two items were very visible on the pictures. I replied very firmly that the back of seats are not very clear because picures were not taken close to the damage and it looked very pixely on CarGurus. The headliner is no where showing in any of the other pictures and no where damages were stated. I ended up texting Chris, the finance manager, and he told me that he will take care of it and asked me to give him a day or so to search for a place in San Antonio that will upholster the head liner. Today, he finally called to inform me that they will not take care of upholster neither one of the two items and that basically I'm out of luck. I took the time to write this review and will proceed to contact every other source to file a complaint because this is not acceptable to anyone. BE VERY AWARE THAT THIS IS A CLEAR MISREPRESENTATION. Don't buy from this dealer. Be very aware. FYI, I was told later by Andrew that this is not a certified Toyota rather it's a dealer certified vehicle. Be aware that dealer certified is nothing but have a powertrain extended warranty which is not Toyota certification. HUGE DIFFERENCE More

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I went in to get a cheap car to run around town in, as I am wanting to keep miles off my primary vehicle. Worked the deal for two days. Ran my credit report twice to get the deal done. Went in at the end of am wanting to keep miles off my primary vehicle. Worked the deal for two days. Ran my credit report twice to get the deal done. Went in at the end of the day to drive the vehicle one more time, after I was approved by my local bank (which dealerships do not like). I was told there were other customers there ready to write a check. I was appalled and at a loss for words. Then I was given the analogy, "It's like when you go to Best Buy for a PlayStation and the people in front of you buy the last one". Fortunately, for me I haven't ever bought locally, as I was going to give it a try. This is not something I really expected from a dealer I was about to spend money at, rather it be 5k or 125K. I have since found a better car for the same price with awesome customer service. However, I hope if you choose to buy a car from this dealership, someone does't come along before you swipe your card, to "write a check". It was clear it wasn't about the customer; it was strictly about who could write the check faster. Thank you, Lithia, for showing your true colors before I spend a dime with your dealership. Also, consider looking at the reviews on Better Business Bureau before doing business here. Kenan and Andrew are clearly about the dollar and not about keeping people coming in to buy local. More

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Lance was friendly and courteous. Took them over 2 weeks Lance was friendly and courteous. Took them over 2 weeks to do their 60 point checkup on the vehicle. They told me that they have had the vehicle fo Lance was friendly and courteous. Took them over 2 weeks to do their 60 point checkup on the vehicle. They told me that they have had the vehicle for over a month before I had looked at it so you would have thought they of had it up to par and ready to go. I drove from out of town twice for schedule pickups, when finally Lance volunteered to bring it to me the third time. Lance told me it would come with a operators manual. When he finally made delivery, not only was it missing the manual but also the jack/wrenches and the locking lug nut socket. After several calls to multiple people we were finally told the stuff was on order. Weeks later, we finally received the manual and jack. The Jack did not include the needed tools to operated it like the crank, crank extension or the lug wrench. I tired of dealing with them so I ordered the $120.00 worth of Mopar parts elsewhere. I was told by Lance that Lithia didn't have and couldn't get the lock key socket so I was hung with a vehicle that if it did have a flat or blow out, to I couldn't even change the tire without having call a wrecker come out and haul it to a tire shop. Nothing was even volunteered to remedy this. I finally decided to take it to a tire shop and get them to bust off the locking lugs and install the standard Mopar matching lug nuts for a hefty cost. It's going into the third month and I have not received the tags or the title. When this is all over they won't have to worry about seeing me or any of my friends ever again. More

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Best vehicle buying experience yet! Was treated like a VI.P. No haggling, straight forward, easy and pleasant experience. Very happy with our purchase and how we were treated! VI.P. No haggling, straight forward, easy and pleasant experience. Very happy with our purchase and how we were treated! More

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Bought defective used vehicle Bought a 2014 Nissan Frontier that I was told it was in perfect condition and it was not. The wiring harness/ instrument cluster had to be replaced im Bought a 2014 Nissan Frontier that I was told it was in perfect condition and it was not. The wiring harness/ instrument cluster had to be replaced immediately to make the vehicle save for the road. It cost me an additional $830.00 out of my pocket and the dealership refused to help me. More

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Great sales service I was looking to purchase a higher mileage used sports car and Michele/April worked with my budget and got me into a fully loaded with low miles sport I was looking to purchase a higher mileage used sports car and Michele/April worked with my budget and got me into a fully loaded with low miles sports car. I was very happy how they were patient and understanding of my needs they met. More

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See Lance for your next purchase Lance at Lithia will go above and beyond to make your deal work out. Great personality, honest, polite, and not pushy. Go see Lance Dunn for yo7r ne Lance at Lithia will go above and beyond to make your deal work out. Great personality, honest, polite, and not pushy. Go see Lance Dunn for yo7r next Auto pirchace More

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Being treated as a human being and not just a sales item 3 people made my day!!! Greg Parks, Aaron Coker and Andrew Little. Greg was there from the start not just trying to make a sale but to put a smile on 3 people made my day!!! Greg Parks, Aaron Coker and Andrew Little. Greg was there from the start not just trying to make a sale but to put a smile on my wife's face. He went as far as to give me his personal cell phone number and told me to call him anytime ( day or night ) with questions for purchasing the vehicle. Further more he contacted Andrew Little on his cell phone so I could discuss all the ways the deal would go down. Mr Little carried on with the same standard of professionalism that Greg had given me. Answered every question with the same professionalism as Greg. Next day I went back to Lithia to confirm the deal. Both Greg and Andrew worked with me on any finishing questions I might have. I bought the car. Aaron is one of the most professional and organized paper man I have ever been around. He broke my questions down and explained everything associated with paperwork to a degree I could understand. And it didn't take all day. I have been in the retail business since 1969. These 3 GENTLEMEN were some of the best that I have seen with proffesional courtesy and care for me as a customer. They were truly there to take care of and to solve my wife's and my concerns and needs for a new vehicle. Thanks again Greg, Aaron and Andrew!!! More

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Trustworthy salesmen Trustworthy business that will not just try to make a sell but will meet your needs! They are very friendly too, not pushy at all! Trustworthy business that will not just try to make a sell but will meet your needs! They are very friendly too, not pushy at all! More

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