Kenan Pyeatt

This place goes above and beyond to get you to buy things, but then doesn't honor the terms of what you buy. My experience highlights a severe lack of accountability from both frontline staff and mana things, but then doesn't honor the terms of what you buy. My experience highlights a severe lack of accountability from both frontline staff and management. When attempting to check on routine service updates, I was subjected to disrespectful, aggressive behavior from staff member Deborah McCoy, who openly yelled across the service area. Rather than addressing the unacceptable conduct, local management minimized the hostility and attempted to push me out simply because I pushed back against their unprofessionalism. To make matters worse, management has illegally voided my lifetime oil change agreement through a cascading pattern of fabricated verbal policy changes and shifting pretexts regarding vehicle status. When caught in these falsehoods, leadership doubled down rather than acting in good faith. Local management completely fails to hold their staff accountable, turning minor interactions into major disputes. Protect your peace and take your business elsewhere. More

Print

I went in to get a cheap car to run around town in, as I am wanting to keep miles off my primary vehicle. Worked the deal for two days. Ran my credit report twice to get the deal done. Went in at the end of am wanting to keep miles off my primary vehicle. Worked the deal for two days. Ran my credit report twice to get the deal done. Went in at the end of the day to drive the vehicle one more time, after I was approved by my local bank (which dealerships do not like). I was told there were other customers there ready to write a check. I was appalled and at a loss for words. Then I was given the analogy, "It's like when you go to Best Buy for a PlayStation and the people in front of you buy the last one". Fortunately, for me I haven't ever bought locally, as I was going to give it a try. This is not something I really expected from a dealer I was about to spend money at, rather it be 5k or 125K. I have since found a better car for the same price with awesome customer service. However, I hope if you choose to buy a car from this dealership, someone does't come along before you swipe your card, to "write a check". It was clear it wasn't about the customer; it was strictly about who could write the check faster. Thank you, Lithia, for showing your true colors before I spend a dime with your dealership. Also, consider looking at the reviews on Better Business Bureau before doing business here. Kenan and Andrew are clearly about the dollar and not about keeping people coming in to buy local. More

Print

Lance was friendly and courteous. Took them over 2 weeks Lance was friendly and courteous. Took them over 2 weeks to do their 60 point checkup on the vehicle. They told me that they have had the vehicle fo Lance was friendly and courteous. Took them over 2 weeks to do their 60 point checkup on the vehicle. They told me that they have had the vehicle for over a month before I had looked at it so you would have thought they of had it up to par and ready to go. I drove from out of town twice for schedule pickups, when finally Lance volunteered to bring it to me the third time. Lance told me it would come with a operators manual. When he finally made delivery, not only was it missing the manual but also the jack/wrenches and the locking lug nut socket. After several calls to multiple people we were finally told the stuff was on order. Weeks later, we finally received the manual and jack. The Jack did not include the needed tools to operated it like the crank, crank extension or the lug wrench. I tired of dealing with them so I ordered the $120.00 worth of Mopar parts elsewhere. I was told by Lance that Lithia didn't have and couldn't get the lock key socket so I was hung with a vehicle that if it did have a flat or blow out, to I couldn't even change the tire without having call a wrecker come out and haul it to a tire shop. Nothing was even volunteered to remedy this. I finally decided to take it to a tire shop and get them to bust off the locking lugs and install the standard Mopar matching lug nuts for a hefty cost. It's going into the third month and I have not received the tags or the title. When this is all over they won't have to worry about seeing me or any of my friends ever again. More

Print

Love our new Highlander. Greg is an awesome person and very knowledgeable he answered every question we had. We will always buy Toyota! Thank you very knowledgeable he answered every question we had. We will always buy Toyota! Thank you More

Print

Best vehicle buying experience yet! Was treated like a VI.P. No haggling, straight forward, easy and pleasant experience. Very happy with our purchase and how we were treated! VI.P. No haggling, straight forward, easy and pleasant experience. Very happy with our purchase and how we were treated! More

Print

Great sales service I was looking to purchase a higher mileage used sports car and Michele/April worked with my budget and got me into a fully loaded with low miles sport I was looking to purchase a higher mileage used sports car and Michele/April worked with my budget and got me into a fully loaded with low miles sports car. I was very happy how they were patient and understanding of my needs they met. More

Print

From an Expedition to a Toyota Sienna Have been in Abilene 45 years and have driven a Ford vehicle all those years from trucks to my latest Expedition. Never thought I would ever leave For Have been in Abilene 45 years and have driven a Ford vehicle all those years from trucks to my latest Expedition. Never thought I would ever leave Ford but my children insisted on my trying a Toyota van. Reluctantly I went and picked a Sienna to try. I just drove it around the lot thinking I’m not sure about switching. Once I felt the ease of getting in the van, the easy way my passengers could get in, all the safety features, great and easy use of panel options, I was amazed. The friendly, courteous dealing with Kenan Pyeatt, Trebor Moore and the Sales Manager made the deal easy and affordable....no pressure at all. I love the comfortable feel of the Sienna and it has all the “bells and whistles” a person could want in a vehicle. I definitely would recommend anyone looking for a great, no pressure deal to see Lithia Toyota dealership. 👍 More

Print

Above and beyond!! The whole team at Lithia Toyota of Abilene were great. I didn’t get to meet everyone that made it possible fore me to get a great vehicle at a great r The whole team at Lithia Toyota of Abilene were great. I didn’t get to meet everyone that made it possible fore me to get a great vehicle at a great rate. I had the pleasure of working with Mike Mizikar IV and Cory Goulet. These two gentlemen are top notch as is the rest of the team! Thank you to everyone!! One happy customer, Monica Sanchez More

Print

The best as it gets! My family and I have been faithful Toyota buyers from this dealership for years. I don’t know how to emphasize the comfort,ease and knowledge that th My family and I have been faithful Toyota buyers from this dealership for years. I don’t know how to emphasize the comfort,ease and knowledge that they give you when making your decision on a vehicle. No pressure. This is a 1’st Class dealership, No Doubt About It! New buyers, ask for Ken Terry. + thanks Kenan + Jonathan. AW😃 More

Print

Even with our bad credit, everyone worked hard to get us in Worked extremely hard, quickly and efficiently to get us in the car we wanted. We had a great experience and felt like part of the family, that we can Worked extremely hard, quickly and efficiently to get us in the car we wanted. We had a great experience and felt like part of the family, that we can call on for anything!! Definitely will buy again!! More

Print