Andrew Luper
Andrew Luper at Crain Volkswagen of Fayetteville

Andrew Luper | Page 11

Service Manager

Crain Volkswagen of Fayetteville

2011 W Foxglove Dr
Fayetteville, AR 72704

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271 Reviews
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271 Reviews

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271 Reviews of Andrew Luper

August 12, 2022

Dealership Rating
Employee Rating

Had a few bumps at the start but my faith has been restored . Thanks to Andrew and Mat More

by JDPONEILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Rivera, Mack Butler

August 12, 2022

Dealership Rating
Employee Rating

Twice in a row during my 10k and 20k service they said they rotated my tires but did not. Service desk employees were nice but I don’t trust that the techs did the work outlined in their report More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mack Butler

Aug 18, 2022

Crain Volkswagen of Fayetteville responded

Bob, I am sorry that we did not take better care of you. If there is any doubt about the tire rotation we are happy to check your tires and rotate them at your convenience. It is my understanding that if the tires on the front of the vehicle have the most tread the we normally do not rotate the tires. If that was the case someone should have communicated that to you, again I apologize for the lack of communication. We thank you for and appreciate your business. If you have questions or additional comments feel free to call our service manager Andrew Luper at the service department or myself at 479-695-5807. Regards, Rick McGaugh Customer Relations Manager Crain VW

August 11, 2022

Dealership Rating
Employee Rating

Initial drop off for ervice code analysis was before the shuttle driver arrived for shift. Would have been nice to know. Could have dropped off later in day. Had to call dealership when service was compl More

by RAYMORTIMEYER
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

August 10, 2022

Dealership Rating
Employee Rating

Friendly representatives. Explanation of services. Discussed options before performing the work. Courtesy ride was helpful during the week but not available in the weekend. More

by UOFM2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

August 08, 2022

Dealership Rating
Employee Rating

Had an appointment at 10 for oil change. Did not leave there til one o’clock. Will not be returning my car for another oil change. All i got was “sorry”. More

by traviswilson1159
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mack Butler

August 06, 2022

Dealership Rating
Employee Rating

Service was great, everyone that works there are always nice and friendly. What I like most is that everyone knowledge about their work was excellent. The service got done in a timely manner More

by ASIANDRAGONS76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

August 01, 2022

Dealership Rating
Employee Rating

I love the customer service and all the time they spent making sure I was happy with the car I chose More

by RAYMONDTOWLER
Customer Service
Friendliness
Price
Recommend Dealer
Yes

July 31, 2022

Dealership Rating
Employee Rating

Took 3 visits to fix my car. Was not honest about the reasons why it took so long. More

by TLMCGEE39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mack Butler

Aug 01, 2022

Crain Volkswagen of Fayetteville responded

Mr. McGee, As I stated during our phone conversation, I certainly understand your frustration at having to return to complete your service and wait on parts that were supposed to be at the dealership. I apologize to you and your family and want you to know that we do appreciate and thank you for your business. If I can be of service in any way please call me at 479-695-5807. Regards, Rick McGaugh Customer Relations Manager Crain VW

July 31, 2022

Dealership Rating
Employee Rating

Got my car fixed fast and was always communicating with me about issues. Also, they were very sweet! More

by Jayde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

July 27, 2022

Dealership Rating
Employee Rating

They are busy like everyone esle . Had to reschedule. Parts on order and hopefully two weeks out. More

by DEANBUFFORD
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mack Butler

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