Andrew Luper | Page 4

Took my 2017 Volkswagen Golf in for a repair to the coolant system on October 12th. It is now December 31st and they still have not completed service. Mack at the service counter seems to drop the ball coolant system on October 12th. It is now December 31st and they still have not completed service. Mack at the service counter seems to drop the ball time after time in getting the vehicle serviced and completed, as well as communicating what is going on. Andrew the service manager informed me via phone he would be calling me himself to ensure I had updates everyday between 1pm and 2pm, whether there was an update or not. That was December 23rd. I have yet to hear from him since. The only way I can find out any information is to go up there and then I get treated like I'm putting them out. Crain VW service seems to have no idea of what customer service is nor do they care. I will be taking all 3 of my VW vehicles to the new dealership in Rogers from now on. This is absolutely ridiculous. More

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Thank ou for your service to our vehicle. All the dash lights are off now All the dash lights are off now More

by tbdirector Verified Customer Verified Customer

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Horrible service! 6 weeks to get my car in. I was told to take it to another state to see if I can get it in sooner. They had my car for 2 days before they even looked 6 weeks to get my car in. I was told to take it to another state to see if I can get it in sooner. They had my car for 2 days before they even looked at it what’s the point of having an appointment if they’re not going to look at my car that day? The techs that work there don’t know how to promptly diagnose a car. The service writers just complain about how they don’t have any techs and they can’t hire anyone. Just completely unprofessional. More

by PUMBOWINS Verified Customer Verified Customer

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Employees were very kind and helpful, and they communicated with me effectively. I left understanding what was going on with my car, and I know nothing about cars, so that’s wonderful. The reason communicated with me effectively. I left understanding what was going on with my car, and I know nothing about cars, so that’s wonderful. The reason I gave 4 and not 5 stars is the general check up on my car took well over an hour. More

by ALLISON.MILLER1998 Verified Customer Verified Customer

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I was trying told my car would be ready Thursday afternoon. I never received a vas with update. I called Friday at 2p and they advised internet car was not ready. I advised I need to leave by 11a Sa afternoon. I never received a vas with update. I called Friday at 2p and they advised internet car was not ready. I advised I need to leave by 11a Saturday and they said no problem your car will be 1st one done and we will come and get you. I had to call them at 10 and the car was still not finished. When I spoke to the guy Friday I said I was going to bank and I also wanted to do 3 month payment plan and he said no problem. When I checked out he wanted debt card and lied about telling me I would need it twice I told him if he had said this I would have transferred Money. I know they are short staffed and I can be patient I. Regards to this but the luring to me really upsets me More

by BECKYLYNN9468 Verified Customer Verified Customer

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Friendly, great customer service, explanation of what was being done to our vehicle was great. Coffee was hot, water was cold. being done to our vehicle was great. Coffee was hot, water was cold. More

by TAMATLOCK43 Verified Customer Verified Customer

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Crain VW Jetta is superior in all aspects from sales floor to service floor!! Wouldn’t have my business with anyone else! floor to service floor!! Wouldn’t have my business with anyone else! More

by wallacetra Verified Customer Verified Customer

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Efficient service experience. Check-in was effortless and convenient. The staff was friendly and informative. Service was performed as expected timely. Check-in was effortless and convenient. The staff was friendly and informative. Service was performed as expected timely. More

by ALCOLLETTI Verified Customer Verified Customer

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They just can't finish the work fast enough they are the only Volkswagen dealership in the area. I wish the service could have been faster. The service people are great but no one wants to wait 4 weeks just only Volkswagen dealership in the area. I wish the service could have been faster. The service people are great but no one wants to wait 4 weeks just to get seen. More

by Whit Verified Customer Verified Customer

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They had my car for two weeks and didn’t even fix the biggest electrical issue with my vehicle that makes it dangerous to drive. They have yet to return my phone calls in inquire how I can get this issue biggest electrical issue with my vehicle that makes it dangerous to drive. They have yet to return my phone calls in inquire how I can get this issue fixed or they can make it right. More

by AMANDAGUICE Verified Customer Verified Customer

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