Andrew Luper | Page 7

Very disappointing. In the last month I have been to this dealership multiple times and have been treated with very little care. I brought my car in for some problems I In the last month I have been to this dealership multiple times and have been treated with very little care. I brought my car in for some problems I was having and dealt with no communication and little urgency for the situation. That is the least of my concerns though. I had a full inspection done on my vehicle and outside of the problem I brought my vehicle in for I was given a clean report on the car. I didn’t feel as thought this was accurate due to the inaccuracies in the report and requested a second inspection and received the same result. Thinking I must just be crazy with thinking there were things that needed upkeep I moved along. Fast forward a few weeks I bring my car in for an oil change (it was free of charge due to the problems I had had- which is the only reason I returned to this location). I am told that I need all new tires- there was a hole in one (I had them check the tires multiple times previously because I had a leak and was told “it’s the cold”), told that my break fluid was way overdue to be flushed, and that my cabin filter needed to be changed ASAP. I realized that either the team did not complete the initial or second inspection I had OR they did the second inspection and chose not to report to me so they would not have to acknowledge their lack of inspection and fault. That is completely negligent and infuriating. I was leaving for a road trip later in the week and was presented with having to have work done before I could confidently drive my car. Volkswagen is meant to be a reputable dealership and I found this location to be the opposite. More

by TAYLORALEXISDILLON Verified Customer Verified Customer

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I love the fast dependable derive and Jose Rivera is the best in sales and service best in sales and service More

by Lisatowler123 Verified Customer Verified Customer

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Everyone was friendly & helpful. Matt took care of everything for my Tiguan 70,000 mile check! Matt took care of everything for my Tiguan 70,000 mile check! More

by LEQUITAJOYCE Verified Customer Verified Customer

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Horrible trying to purchase a car from. Decent for service. Always trying to upsale and always takes longer than quoted. Decent for service. Always trying to upsale and always takes longer than quoted. More

by DAKOTARHICKS Verified Customer Verified Customer

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Professional staff, easy scheduling, and technician explained all options and recommendations. The waiting area was clean and comfortable. explained all options and recommendations. The waiting area was clean and comfortable. More

by JPHILL Verified Customer Verified Customer

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I worry every time I get my vehicle back, what did they miss telling me this time? What did they see but not tell me about this time? For example- I get my ambient temperature sensor changed, everything is miss telling me this time? What did they see but not tell me about this time? For example- I get my ambient temperature sensor changed, everything is fine… then my car completely breaks down on the side of the road 145.8 miles away. I tow it into them and lo and behold this was all a related issue, there was a recall or something advising an issue with the coolant leaking into the electrical and making the car undrivable. A telltale sign of this issue was the ambient sensor having issues too. It’s just not worth it anymore. I have no trust in them. More

by KURTIS Verified Customer Verified Customer

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My wife and I were pleased with our experience. Crain’s staff was friendly, knowledgeable, and prompt. Crain’s staff was friendly, knowledgeable, and prompt. More

by Houstons4458 Verified Customer Verified Customer

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Always nice people working at this dealership, my car was cleaned after oil change too cleaned after oil change too More

by PHUTCHESON8 Verified Customer Verified Customer

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I had an oil change scheduled and the process went very quick and efficient. My overall experience was good! quick and efficient. My overall experience was good! More

by phorn Verified Customer Verified Customer

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I had a great experience here with a basic 20,000 mile service. Nice people! service. Nice people! More

by karlee.vandam Verified Customer Verified Customer

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