Andrew Magro | Page 11

New car, no problem! Mike was very professional in helping me find the perfect vehicle, he asked me what i was looking for and did exactly that, he brought out the Honda H Mike was very professional in helping me find the perfect vehicle, he asked me what i was looking for and did exactly that, he brought out the Honda HR-V and i fell inlove with it. I drove it once and couldn’t wait to take it home. More

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Mike is the man!!! Mike worked extremely hard with me for over a year trying to find the right vehicle for all my needs he constantly kept in touch with me when somethin Mike worked extremely hard with me for over a year trying to find the right vehicle for all my needs he constantly kept in touch with me when something would come his way! Mike is a professional, he made me feel really comftorable in my purchase and i would highly recommend him if you are looking for a forever vehicle. Mike is a really solid guy and will make sure to find you the vehicle of your dreams!!! Again mike i thank you very much for finding me my 2014 dodge ram it is exactly everything i could ever imagine and more! If youre looking for a vehicle, mike galiano is the way to go!!! These guys are the best of the best More

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Mixed Experience, Proceed with Caution I've had some positive and some negative experiences with this dealer. I have brought two vehicles to them for service and purchased one new vehicle f I've had some positive and some negative experiences with this dealer. I have brought two vehicles to them for service and purchased one new vehicle from them. The service department is about what you expect from a dealer service department. The pricing for parts is marked up beyond belief, but all genuine Honda. The labor is expensive, but efficient, scheduled, and professional. I have found these folks to be generally friendly and honest, which is a lot more that I can say about some Honda service departments I have dealt with. I have never once had this service department try to up-sell me, push unnecessary services on me, or perform any work without my consent. So they are a dealer service shop in the best way: extremely expensive, but also very professional. My new car buying experience here was not so good. The sales rep (no longer with their team) was friendly and helpful, though not especially knowledgable. I wanted what I wanted and got no flexibility in price. I called around to some dealers in CT and MA and got a slightly lower price. I went back and was told Shearer could meet me half way with some dealer-installed options, and assured me that their "VIP" perks (free inspections for life!) would add value to the proposition in the long run. I got a whole song and dance about keeping it local, customer loyalty, etc., which sounded good to me. This proved foolish. At delivery the dealer-installed options they had sweetened the deal with were not installed. The costs of installing them were higher had been discussed ("oh, you wanted the required vehicle-specific mounting kit and two keys with that remote start? What we have in writing here is just for the remote starter alone!"), and would have introduced long delays for reasons no one could explain convincingly. I should have walked away, but at this point I'd been waiting four months for the vehicle, so I just swallowed it. I left feeling pretty icky. But I got over it quickly, being happy with the vehicle. Fast forward two years. Time for the second-ever free inspection, yay. But it turns out the "VIP" program is now kaput. No letter explaining the change, or even giving me a heads-up. I call the sales guys for an explanation and a rep tells me the general manager will get back to me momentarily. He never does. So, I thought this was a long-term customer loyalty thing, and I got a free oil change and an inspection, $45 value. Tried for a chat with the GM too, but apparently I don't rate. There's that icky feeling again. In my experience, this dealer is not trustworthy and does not appear interested in keeping their customers happy if it impacts their bottom line in the slightest. I won't be coming back. More

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Went with a friend, will be back to buy a car for myself Went with a nervous friend to buy a car. Ed and Andrew were so professional, pleasant, friendly, engaging, honest, knowledgeable, and flat out nice th Went with a nervous friend to buy a car. Ed and Andrew were so professional, pleasant, friendly, engaging, honest, knowledgeable, and flat out nice that not only did she buy the car - I left feeling like I WANTED to buy a car from them specifically. Best car dealership experience I've ever had, period and I will actively recommend them by both by name. More

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Thank you! Had such a great experience, made me feel so comfortable and happy. And I got a great value on exactly the car I wanted! As a first-time buyer, it was Had such a great experience, made me feel so comfortable and happy. And I got a great value on exactly the car I wanted! As a first-time buyer, it was just the honest and straightforward experience I was hoping for! I will absolutely recommend these guys to anyone in the market for a car. More

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New Car No Worries I visited several dealerships before Shearer Honda in Rutland, Vermont and found pros and cons to each of them. As soon as I entered the Shearer lot, I visited several dealerships before Shearer Honda in Rutland, Vermont and found pros and cons to each of them. As soon as I entered the Shearer lot, I felt at ease. The salesperson, Matt Trombetta, was friendly and knowledgeable. I test drove two vehicles and decided on one. The financing and vehicle preparation went smoothly and now I am riding with great satisfaction. More

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Great buying experience As a first time new car buyer I was nervous about how my buying experience would go. I was expecting pushy salesman that would try to sell me anything As a first time new car buyer I was nervous about how my buying experience would go. I was expecting pushy salesman that would try to sell me anything. At Shearer Honda and with Mike Galiano this was not the case. Mike was incredibly friendly and worked hard to get me the exact car I wanted without being pushy. One year later, I'm still incredibly happy with my car and the service I have received. When I'm ready down the road for my next new car I will definitely be shopping at Shearer again. More

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A dealership you can count on Shearer Honda has consistently provided a calm, professional experience for me. This is the 4th car I've gotten from the same salesman. He has found Shearer Honda has consistently provided a calm, professional experience for me. This is the 4th car I've gotten from the same salesman. He has found just what I asked for even when it took some time. The service department operates smoothly and everyone is a pleasure to work with. I have completed confidence that any vehicle I get there is safe and in excellent condition. I have always been given as much time as I have wanted to drive and decide on a car before buying it. I will be back in a few years for my next one. More

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