Andrew Mai

We give Andrew credit for finding the Ram 1500 that had all but one feature on our "wish list." He was extremely patient with us during multiple visits to the dealership until we decided this was the truc all but one feature on our "wish list." He was extremely patient with us during multiple visits to the dealership until we decided this was the truck "with our name on it!" Many thanks to him for making our purchase with Courtesy so smooth with no pressure. More

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I traded in a vehicle to purchase a new truck. Andrew was helpful and made sure the deal got completed and even delivered the car to me. The issues came mostly after him, which id assume would be Andrew was helpful and made sure the deal got completed and even delivered the car to me. The issues came mostly after him, which id assume would be finance and or the higher ups. Took over a month for them to send information to DMV on the new vehicle. I also purchased a “warranty” they offer and was continuously told I would receive a brochure in the mail 3-4 weeks after purchase, I’m now almost 3 months past and still never received my brochure on the warranty. I reached out and was told a ram dealership will have your information, however it is a courtesy dealership warranty, so hoping I wasn’t lied to. Seems like it so far. More

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All the people working to get my truck ordered and delivered were very professional and friendly. I’m happy with Courtesy! delivered were very professional and friendly. I’m happy with Courtesy! More

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I recently purchased a truck from this dealership and worked with Andrew, and I couldn’t be happier with the experience. He was extremely kind, professional, and efficient throughout the entire process. worked with Andrew, and I couldn’t be happier with the experience. He was extremely kind, professional, and efficient throughout the entire process. Andrew worked in a very organized and fast way, making everything smooth and stress-free. I would absolutely come back to buy another vehicle from him, and I highly recommend Andrew to anyone looking to purchase a car or truck. His customer service is exceptional! More

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Andrew Mai was my salesman and from our first introduction I had a good feeling about him. Andrew was very knowledgeable and responsive to my questions, both in person and through text and email. introduction I had a good feeling about him. Andrew was very knowledgeable and responsive to my questions, both in person and through text and email. I was never pressured to close a deal and believe that I negotiated a fair price. I would do business with Andrew again and would recommend him to my friends and family if they were shopping for a new vehicle. More

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I have helped so many friends of mine for vehicle purchase, never saw a sales rep like Andrew. He has been the best sales rep I have even experienced. I did not have plan to lease the minivan that da purchase, never saw a sales rep like Andrew. He has been the best sales rep I have even experienced. I did not have plan to lease the minivan that day but just because of Andrew walked out with the vehicle. I would give Andrew 100/100. More

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I found a vehicle listed online and called the dealership. I first spoke with a sales manager named Eddie, who was pleasant, helpful, and very complimentary about the car. He described it as “imma dealership. I first spoke with a sales manager named Eddie, who was pleasant, helpful, and very complimentary about the car. He described it as “immaculate” and “pristine,” which gave me confidence and hope that this might be the right fit. Shortly after, I was contacted by Melissa from the sales team, who was also professional and kind. (I wasn’t able to have her as my sales consultant due to having another customer she was working with already) but Up to that point, everything felt promising. That changed once I arrived at the dealership and inspected the vehicle in person. While I understand that a car a few years old in Arizona may naturally have some rock chips, this car had multiple noticeable ones, along with an obvious repaint on the front bumper. The clear coat didn’t match, making it very evident that body work had been done. Calling the car “immaculate” was misleading. It didn’t completely deter me from considering the vehicle, but it was the first red flag. After a test drive that went well, I was ready to move forward with a trade-in. This is where the second red flag appeared. Eddie presented me with a trade-in value that was nearly $5,000 less than what four other local dealerships had already quoted me. When I reviewed the paperwork, I saw that he had entered my car as the lowest trim level, which explained the poor valuation. I pointed this out, but instead of correcting the mistake, he told me there was “no way to pick the correct model” in the system and pushed to stand by the lower value. This came across as either careless or intentionally misleading, and it put me in a worse negative equity position than expected. Even though he had two other documents that had the correct trim level listed. The final red flag came during the discussion of next steps. In my past experiences purchasing vehicles, dealerships have always asked about putting money down to help offset negative equity. Here, that question was never asked. Instead, I was simply asked if I “just wanted to buy the car anyway.” That’s not the kind of respectful, solution-focused conversation I expect — especially when I have excellent credit and a history of purchasing multiple vehicles. My situation was not about poor credit; it was about fair treatment and transparency. In the end, I left without making a deal. I was ready and willing to purchase today if I had been treated fairly and with respect. Instead, the misleading description of the car, the inaccurate trade valuation, and the lack of professionalism in handling my equity concerns cost this dealership a sale. I don’t hold a personal grudge against Eddie but I do feel the team could benefit from coaching on honesty, accuracy, and respect for customers. A dealership that works with integrity can build trust and long-term relationships. Unfortunately, my experience here did the opposite, and I lost confidence in doing business with them. More

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Andrew Mai was great. He went above and beyond to help me get the truck I was interested in. Ian in finance made it quick and easy to finish the deal. He went above and beyond to help me get the truck I was interested in. Ian in finance made it quick and easy to finish the deal. More

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Marvin was so friendly and informative through the whole process. He was wonderful with our kids and made us feel heard and respected. process. He was wonderful with our kids and made us feel heard and respected. More

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Just purchased a Jeep Grand Cherokee Laredo and it was the best experience we have ever had. They all know what it takes to sell you a vehicle. And will bend over backwards to get you there best deal. We the best experience we have ever had. They all know what it takes to sell you a vehicle. And will bend over backwards to get you there best deal. We are very happy with our purchase. We really like our salesman Marvelous Marvin. He made it so easy to make the decision to buy. He was great! Took care to make sure we were happy thru the whole process. Way to go. And the finance office was an easy process of getting it all tied up to drive home with our beautiful new car. Just want to thank everyone involved in helping us do this. Thanks again. More

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