Andrew Miller | Page 7

Very satisfied w Lexus of Wilmington especially sales rep Josh, finance dept and most Rob Payson who is excellent and honest and works with you!! Josh, finance dept and most Rob Payson who is excellent and honest and works with you!! More

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We are long time customers of Lexus. We have just bought our fourth Lexus & could not be happier. Troy was absolutely wonderful, so easy to talk with. Hope he’s still here when we com We have just bought our fourth Lexus & could not be happier. Troy was absolutely wonderful, so easy to talk with. Hope he’s still here when we come in for or next Lexus. He’s like speaking to a friend. More

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JC was an excellent Lexus ambassador! He provided a relaxed and informative customer experience. The entire experience was low pressure and geared to my needs and wants delivering me a gr He provided a relaxed and informative customer experience. The entire experience was low pressure and geared to my needs and wants delivering me a great deal on a RX 350! More

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Troy JC and Andrew were great. Highly recommend Lexus of Wilmington. Nice people clean place Highly recommend Lexus of Wilmington. Nice people clean place More

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Everyone my daughter and I encountered was super cool especially Joshua!!! Joshua was one best sales people I have ever the pleasure of working with. Josh is a "Real One" especially Joshua!!! Joshua was one best sales people I have ever the pleasure of working with. Josh is a "Real One" More

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Overall, the staff was friendly and knowledgeable about the vehicles. However, the wait time was frustrating. the vehicles. However, the wait time was frustrating. More

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Very pleasant experience with JC. He was pleasant, very attentive and knowledgeable. He thoroughly explained the features of the car and helped us set up the technology. He is a gem. He was pleasant, very attentive and knowledgeable. He thoroughly explained the features of the car and helped us set up the technology. He is a gem. More

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J. C , Andrew Saksa , and Andrew Miller were extremely helpful and professional and helpful with our purchase of a new Lexus . C , Andrew Saksa , and Andrew Miller were extremely helpful and professional and helpful with our purchase of a new Lexus . More

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JC and Andrew Miller were great! Helped me get the best deal on my new RX and had a great experience working with JC. Look forward to working with him again. Helped me get the best deal on my new RX and had a great experience working with JC. Look forward to working with him again. More

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I am very disappointed to need to write this review! I have been a BMW customer for 25 years and it was time for my BMW lease to be turned in. My friend Mike suggested a Lexus and let me share with you I have been a BMW customer for 25 years and it was time for my BMW lease to be turned in. My friend Mike suggested a Lexus and let me share with you my journey. It all started with me visiting the Lexus store near my home in NJ, but I discovered that the specific vehicle I wanted was at Lexus of Wilmington, in Wilmington, De. The NJ Lexus dealer spent many days trying to reach Lexus of Wilmington to conduct a dealer trade. They never received a response, and this is unprofessional in my opinion and probably affects their ability to have other stores help them when they need it! Please keep in mind I was a customer who had no trade-in, great credit, and an $8,000 cash down payment, pretty hard to mess up right? My friend Mike went to the store and looked at the car since I lived two hours away from this dealership. I said, “I’ll Take It”, I gave them my credit application, was approved, and we agreed to numbers, additionally, we agreed that the vehicle would be delivered on Monday by 1:00 PM, just 2.5 days after we reached an agreement. So, with the impending delivery of my new Lexus ES 250 AWD, I went and turned in my BMW Lease, so until my new vehicle arrived, I was without transportation! I called on Monday and spoke with Tiffany S. the sales advisor, I intended to confirm the delivery, but then she broke the BAD news to me, that on Saturday they SOLD the Lexus ES 250 AWD vehicle that they made a deal with me on just the evening before. This is absolutely unacceptable, lacks integrity, and is extremely unprofessional. If I had not called, they would have just left me with no vehicle! Keep in mind, I did not say I was going to go home and think about it, I SAID, “I’ll Take it” have it delivered on Monday! Then Tiffany went into full-blown excuse mode, stating “Well you didn’t give me a deposit” Well the reality is you did not ask for one! I was prepared to give an $8,000 down payment, so giving you a few grand on Friday evening would have not been an issue, but you didn’t ask for one and that’s your job! Further, if Tiffany had done her job and put a SOLD TAG on the vehicle, I would not be writing this review. This is an issue that Andrew G. should be working on with his sales team, in my opinion, this is basic sales 101 rookie mistake, that cost you a deal, cost you a customer, and a poor review with whoever I can share with. The opportunity for this store to improve is great, and I humbly suggest the next time you make a mistake, you don’t try to make your customer WRONG for your process errors. As a result, I couldn’t and would not recommend this store to another future buyer, friends or family as your integrity and professionalism are in question! Be pleased to know another Lexus store stepped up and took very care of me, very pleased with my new Lexus! Diane R. More

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