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Troy Ross

Overview Reviews (43) Inventory (245)

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Troy Ross

Sales Associate

Lexus of Wilmington

2100 Pennsylvania Avenue
Wilmington, DE 19806

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4.9

43 Reviews

Overview Reviews (43) Inventory (245)

Dealership Experience

1 yr, 5 mos

Industry Experience

5 yrs, 6 mos

4.9

43 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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43 Reviews of Troy Ross

November 03, 2026

Dealership Rating

Employee Rating

Had a wonderful experience with a new Lexus purchase. Troy Ross had great communication and delivered on all his promises. From phone to dealership visit, he was on it! Troy Ross had great communication and delivered on all his promises. From phone to dealership visit, he was on it! More

by rstoakley

Recommend Dealer

Yes

Nov 05, 2026 -

Lexus of Wilmington responded

Hi, thank you for your support! We're happy we could help. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

September 28, 2026

Dealership Rating

Employee Rating

Lexus of Wilmington was great. Everyone was friendly and helpful.The showroom was clean. It was a very positive experience. Everyone was friendly and helpful.The showroom was clean. It was a very positive experience. More

by kgraham0724

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Oct 02, 2026 -

Lexus of Wilmington responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 23, 2026

Dealership Rating

Employee Rating

Troy M. was the best... Very thorough and answered all questions and concerns with professionalism and courtesy! 😊 was the best... Very thorough and answered all questions and concerns with professionalism and courtesy! 😊 More

by tc

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Troy Mayer, Patrik Tobio

Jul 24, 2026 -

Lexus of Wilmington responded

Hi, thank you so much for your feedback! Troy will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 09, 2026

Dealership Rating

Employee Rating

Everyone is very helpful Makes this experience easy, I was very stressed and Luis made this uncomplicated. was very stressed and Luis made this uncomplicated. More

by debs2sk8

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Luis Cardona

Jul 13, 2026 -

Lexus of Wilmington responded

Hello, thank you for your support! We're happy we could help. Our team is available should you require any extra help.

June 15, 2026

Dealership Rating

Employee Rating

Troy was extremely helpful and always professional and made the experience of buying a car easy. I will recommend this company to my friends. made the experience of buying a car easy. I will recommend this company to my friends. More

by gonzelous

Purchase Time

Recommend Dealer

Yes

Jun 16, 2026 -

Lexus of Wilmington responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 25, 2026

Dealership Rating

Employee Rating

I had avery good experience with the sales agent He was very knowledgable and kind. very knowledgable and kind. More

by arell811

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Andrew Miller

May 25, 2026 -

Lexus of Wilmington responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

May 14, 2026

Dealership Rating

Employee Rating

It was wonderful working with Troy Ross our rep: knowledgeable, thorough, and patient. VERY professional and I enjoyed my car-buying experience with him. Highly recommend Lexus of Wilmington!! knowledgeable, thorough, and patient. VERY professional and I enjoyed my car-buying experience with him. Highly recommend Lexus of Wilmington!! More

by GB

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Rob Dollar

May 16, 2026 -

Lexus of Wilmington responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 11, 2026

Dealership Rating

Employee Rating

I had a wonderful experience. Troy was great. He made it very easy and he was very patient and he was excellent thank you very much for the experience. Troy was great. He made it very easy and he was very patient and he was excellent thank you very much for the experience. More

by Sjray672

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

May 15, 2026 -

Lexus of Wilmington responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 05, 2026

Dealership Rating

Employee Rating

The sales team were very helpful in helping me get a good deal. Very nice and seamless process from start to finish. deal. Very nice and seamless process from start to finish. More

by babor21228

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Andrew Saksa, Tyler Sahady

May 08, 2026 -

Lexus of Wilmington responded

Hi, we want all our customers to feel this way when leaving our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 01, 2026

Dealership Rating

Employee Rating

Good and friendly service, got our trade in appraised and and sold us a new car in a few hours and sold us a new car in a few hours More

by zhiweimai

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

May 08, 2026 -

Lexus of Wilmington responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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