Andrew Oyervides
Dodge Power Broker
San Antonio Dodge Chrysler Jeep Ram
11910 I-35
San Antonio, TX 78233
4 Reviews
Write a Review4 Reviews of Andrew Oyervides
April 16, 2024
Had a recall on my vehicle June 2023. I took it in for standard Maintenace and asked if they could fix the recall issue. They did not have the parts on hand and said they would call when I took it in for standard Maintenace and asked if they could fix the recall issue. They did not have the parts on hand and said they would call when available. Fast forward to Apr 2024, still no call. I took my truck in on Monday about 345pm to make sure the software was up to date. Turns out it was not, another recall for software update needed to be done. I asked if the part for the previous recall was available, and low and behold they had the part on hand. I asked how long it would take to complete the repairs for the recalls. The answer, two to three days. Ok so if it takes that long, do i get a loaner or rental vehicle? They said they would cover the cost and could organize a rental from Enterprise and have it ready the next morning. The only cavate was it need to be a dodge, jeep or Chrysler vehicle. The next morning, I arrived at 0730 to drop off my truck. Chris the service advisor did not organize the rental. So now they are struggling to get me a rental. Which of course Enterprise had no dodge jeep Chrysler products on hand. So now I have to rent a car out of pocket last minute so i can get to work. My impression of the service department is they are disorganized, lazy and lack leadership. The customer is not the top priority. All though the service department manager made a late effort to correct the issues it was still not resolved. They had an oh well attitude. I will not be returning to this dealership for service. I just hope they don't screw up the recall repairs. More
Other Employees Tagged: Andre Dubois
April 16, 2024
Randal gave me the best experience I’ve ever had in buying a truck, simply the best buying a truck, simply the best More
Other Employees Tagged: Randle Harrelson, Brian Wells, Mark Montz
April 12, 2024
My experience was quick and amazing ! The customer service is awesome they make great things happen! The customer service is awesome they make great things happen! More
Other Employees Tagged: Nabil Dayekh, Roland Johnson, Latzu Lara , Wadell!
April 02, 2024
Our experience was very Fast and everyone was friendly and very helpful and understanding with everything we needed done. Very grateful for the support. and very helpful and understanding with everything we needed done. Very grateful for the support. More
Other Employees Tagged: Nabil Dayekh, Latzu Lara, Samantha Houston, Mark Montz