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Andrew Stumm
287 Reviews
287 Reviews
Write a ReviewDealership Experience
18 yrs, 7 mos
Industry Experience
18 yrs, 7 mos
Specialties & Trainings
Fully Kia Certified
287 Reviews of Andrew Stumm
July 22, 2019
The Service Department is outstanding. I purchased a 2019 Kia Optima LX from Lou Fusz Kia based on the great customer service and high quality of work that the service department does on th I purchased a 2019 Kia Optima LX from Lou Fusz Kia based on the great customer service and high quality of work that the service department does on the 2012 Kia Optima and the 2013 Hyundai Sonata that I purchased at Lou Fusz Kia. The Service department has been outstanding every time I've brought one of these cars in for servicing these past seven years. More
by CMILITELLO
Verified CustomerOther Employees Tagged: Kris Portnoy
July 22, 2019
Helpful pleasant experience All the service advisors are helpful and friendly. The mechanic that actually worked on my car spoke with me personally about the issue. Very knowledg All the service advisors are helpful and friendly. The mechanic that actually worked on my car spoke with me personally about the issue. Very knowledgeable staff. Clean comfortable waiting environment. All around 5 star service. Not to mention I trust their advise!! More
by Nancysmommy
July 18, 2019
Tire pressure light Fusz Kia staff are always friendly and helpful. They really make you feel like a part of the family and show concern for your problems. Fusz Kia staff are always friendly and helpful. They really make you feel like a part of the family and show concern for your problems. More
by crawelc
Other Employees Tagged: Lucas Sellers
July 10, 2019
Great customer service Friendly, informed, caring and ready to help. Great customer service and very efficient. The break room area is nicely maintained with a snacks and be Friendly, informed, caring and ready to help. Great customer service and very efficient. The break room area is nicely maintained with a snacks and beverages. More
by TEQUIASCED
Other Employees Tagged: Kevin Derleth, Zack Lentz, Nicci Pollard, Lucas Sellers
July 10, 2019
Quick, knowlegeable, courteous and clean. I am happy to always come to a place that his spick and span and that's the way Lou Fusz is all the time. This is the first impression as you walk t I am happy to always come to a place that his spick and span and that's the way Lou Fusz is all the time. This is the first impression as you walk through the doors. I always appreciate the efficient manner in which their staff handle the business. You are in and you are out. They are knowledgeable about things and if they are, they are willing to help you go the extra mile to find out what needed to resolve your problem. More
by bobcat_1955
Other Employees Tagged: Kevin Derleth, Nichole Derleth, Zack Lentz, Kris Portnoy
July 08, 2019
Not up to usual expectations We needed a taillight replacement in our 2013 Sorrento. I called twice and was told it was a quick fix and we did not need (could not make) an appoint We needed a taillight replacement in our 2013 Sorrento. I called twice and was told it was a quick fix and we did not need (could not make) an appointment) even though we preferred to drop off the car. We also had a key fob problem that we’d hoped was the battery. Upon arriving, my husband was sent to the waiting room. After 20 minutes, someone came out and asked if he knew his tail light needed replacing. Meanwhile, the key fob was not the battery, and we were told that it was $140 to even try to find out what was wrong. It seems ridiculous that for a six year old car, the key fob is unusable, that expensive to test, and over $400 to replace. The whole visit took over an hour; on the phone I had been told it would take 15-20 minutes and even called right before to confirm. We have always had good experiences at Lou Fusz Kia (in fact, we switched from Butler Kia to you because they lost our other key fob and then denied responsibility), so we were disappointed in this particular experience. -Debbie Banashek-Twist More
by banashektwist
July 05, 2019
Smooth and trouble free. Had everything ready, reducing my time spent in the dealership. All questions answered quickly and accurately. Great dealership. Not my first car from Had everything ready, reducing my time spent in the dealership. All questions answered quickly and accurately. Great dealership. Not my first car from them. Thanks More
by bigdaddy.rick
Other Employees Tagged: Crystal Cody, Nichole Derleth, Zack Lentz, Rachael Roemer
June 28, 2019
AWESOME!!! LOVE THE LOU FUSZ TEAM!!! I GET GREAT QUALITY CARE WHEN I VISIT THE LOU FUSZ. I ALWAYS LOOK FORWARD TO SEE THEIR SMILING FRIENDLY FACES. LOVE THE LOU FUSZ TEAM!!! I GET GREAT QUALITY CARE WHEN I VISIT THE LOU FUSZ. I ALWAYS LOOK FORWARD TO SEE THEIR SMILING FRIENDLY FACES. More
by GRANNONNY
Other Employees Tagged: Nicci Pollard
June 27, 2019
Great customer Service! Very patient with me and explain everything to me in details so that I made the best decision for me when it came to my car. Very patient with me and explain everything to me in details so that I made the best decision for me when it came to my car. More
by Tamia_hrtn
Other Employees Tagged: Kevin Derleth, Zack Lentz, Nicci Pollard, Lucas Sellers
June 26, 2019
Had car worked on The service department did a wonderful job and let me know what I will need done next time I come in like I will need new tires soon but they did a am The service department did a wonderful job and let me know what I will need done next time I come in like I will need new tires soon but they did a amazing job!!! More
by ashleysully22
Other Employees Tagged: Mike Feinstein , Kevin Derleth, Nichole Derleth, Zack Lentz, Nicci Pollard, Rachael Roemer, Lucas Sellers
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