Andrew Stumm | Page 19

Great customer service Friendly, informed, caring and ready to help. Great customer service and very efficient. The break room area is nicely maintained with a snacks and be Friendly, informed, caring and ready to help. Great customer service and very efficient. The break room area is nicely maintained with a snacks and beverages. More

by TEQUIASCED Verified Customer Verified Customer

Report | Print

Quick, knowlegeable, courteous and clean. I am happy to always come to a place that his spick and span and that's the way Lou Fusz is all the time. This is the first impression as you walk t I am happy to always come to a place that his spick and span and that's the way Lou Fusz is all the time. This is the first impression as you walk through the doors. I always appreciate the efficient manner in which their staff handle the business. You are in and you are out. They are knowledgeable about things and if they are, they are willing to help you go the extra mile to find out what needed to resolve your problem. More

by bobcat_1955 Verified Customer Verified Customer

Report | Print

Not up to usual expectations We needed a taillight replacement in our 2013 Sorrento. I called twice and was told it was a quick fix and we did not need (could not make) an appoint We needed a taillight replacement in our 2013 Sorrento. I called twice and was told it was a quick fix and we did not need (could not make) an appointment) even though we preferred to drop off the car. We also had a key fob problem that we’d hoped was the battery. Upon arriving, my husband was sent to the waiting room. After 20 minutes, someone came out and asked if he knew his tail light needed replacing. Meanwhile, the key fob was not the battery, and we were told that it was $140 to even try to find out what was wrong. It seems ridiculous that for a six year old car, the key fob is unusable, that expensive to test, and over $400 to replace. The whole visit took over an hour; on the phone I had been told it would take 15-20 minutes and even called right before to confirm. We have always had good experiences at Lou Fusz Kia (in fact, we switched from Butler Kia to you because they lost our other key fob and then denied responsibility), so we were disappointed in this particular experience. -Debbie Banashek-Twist More

by banashektwist Verified Customer Verified Customer

Report | Print

Smooth and trouble free. Had everything ready, reducing my time spent in the dealership. All questions answered quickly and accurately. Great dealership. Not my first car from Had everything ready, reducing my time spent in the dealership. All questions answered quickly and accurately. Great dealership. Not my first car from them. Thanks More

by bigdaddy.rick Verified Customer Verified Customer

Report | Print

AWESOME!!! LOVE THE LOU FUSZ TEAM!!! I GET GREAT QUALITY CARE WHEN I VISIT THE LOU FUSZ. I ALWAYS LOOK FORWARD TO SEE THEIR SMILING FRIENDLY FACES. LOVE THE LOU FUSZ TEAM!!! I GET GREAT QUALITY CARE WHEN I VISIT THE LOU FUSZ. I ALWAYS LOOK FORWARD TO SEE THEIR SMILING FRIENDLY FACES. More

by GRANNONNY Verified Customer Verified Customer

Report | Print

Great customer Service! Very patient with me and explain everything to me in details so that I made the best decision for me when it came to my car. Very patient with me and explain everything to me in details so that I made the best decision for me when it came to my car. More

by Tamia_hrtn Verified Customer Verified Customer

Report | Print

Had car worked on The service department did a wonderful job and let me know what I will need done next time I come in like I will need new tires soon but they did a am The service department did a wonderful job and let me know what I will need done next time I come in like I will need new tires soon but they did a amazing job!!! More

by ashleysully22 Verified Customer Verified Customer

Report | Print

Lou Fusz Kia and its employees always go out of their way to make sure the job is completed right the first time and realize there customers lives are busy and wil and its employees always go out of their way to make sure the job is completed right the first time and realize there customers lives are busy and will accommodate them always if needed. I have doing business with them for almost 40 years now and they make it right. More

by MEDLIN Verified Customer Verified Customer

Report | Print

State Safety & Emissions Inspection I had the State Safety and Emissions inspections performed under the Lou Fusz Auto Rewards program. I have always found the service department honest I had the State Safety and Emissions inspections performed under the Lou Fusz Auto Rewards program. I have always found the service department honest and got explanations whenever requested. I trust this service department. The service manager, Mr Stumm took time to answer my questions and the mechanic, Chris Jones took the time to answer my questions after the inspection. More

by Rich D Verified Customer Verified Customer

Report | Print

Service was great I brought my Sorento in for an oil change and tire rotation. The service department is great and very friendly. They were fast and courteous. I brought my Sorento in for an oil change and tire rotation. The service department is great and very friendly. They were fast and courteous. More

by gtoguy1971 Verified Customer Verified Customer

Report | Print