Andrew Stumm | Page 20

Nearly perfect The waiting area needed a wipe down and vacuum job, though complimentary, was lacking. I had to clean windshield when I got home. Thank you for readin The waiting area needed a wipe down and vacuum job, though complimentary, was lacking. I had to clean windshield when I got home. Thank you for reading and enjoy your day. More

by LuvMyKia Verified Customer Verified Customer

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Outstanding! Thanks to the consistent "excellence in service" that Lou Fusz Kia Creve Coeur provides, I no longer service my vehicle at the Jeep dealership I purch Thanks to the consistent "excellence in service" that Lou Fusz Kia Creve Coeur provides, I no longer service my vehicle at the Jeep dealership I purchased it from. My positive experience with Lou Fusz Kia Creve Coeur began after my father passed away and I took over the responsibility of maintaining my mom's Kia (purchased through this dealership). I was so taken aback by the outstanding customer service and quality workmanship that I began bringing my vehicle here also. To all of the staff at this location from those answering the phone to those working the frontline of the service desk: A world of thanks and much appreciation goes out for their smiles, friendliness, helpfulness, honest communication and interaction with me! And, much appreciation also extended to those who perform the actual mechanical services behind the scenes. Together, you create an outstanding customer experience! Some could say, "Well, that's their job." True, however, there is a difference between just doing the requirements of your job versus caring about performing it with a standard of excellence. All of you define the latter. Because of that, you turn a dreaded line item on my "have to do list" into something I actually look forward to. Awesome! :) More

by Kathy the IronButterfly @ 2wingsup Verified Customer Verified Customer

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Promised service check for a month - never returned my calls Go somewhere else. Service writer waited until after the 12kmi adjustment period was over to finally return a call and make an appointment for an issu Go somewhere else. Service writer waited until after the 12kmi adjustment period was over to finally return a call and make an appointment for an issue raised three times during that period. Then they tried to charge us for the service! After promising they wouldn’t. Shady... Edit: Contrary to the story below, after being brought to the dealers attention THREE times, the car continued to pull to the left. Caught this on video. Was told it could not be replicated “in stop and go rush hour traffic on Olive.” No Joke? I’m shocked. Additionally, alignment check is one of several troubleshooting steps for a pull. This same manager who replied below was the one who told both the service writer and my wife that it’s not covered. Even after Zach said he’d note the account, checked us in, and said he’d confirm that it was covered as it had been noted three times prior to the expiry of the 12k adjustment period. I explained this to Lucas who’s attitude was essentially tough sh*t, don’t care what Zach said, my boss said it’s not covered. I had to raise my voice to him to even get the manager, who AFTER being told Zach promised this continued to tell me it wasn’t covered. Finally as a “courtesy for my time” as I refused no as an answer, then and only then did he offer to comp the alignment. The sequence of events described in his reply are sugarcoated and out of sequence from how they actually happened. My only assumption is because he wants to paint it better than it was. One of the worst service experiences in my life. ADDITIONALLY...We also have an issue with the front radar collision warning system and he told me it’s a “Kia thing”: he said he owns a Kia and it “does the same thing”. Sorry it’s malfunctioning-nothing we can do. I will likely never buy another KMC or HMC vehicle again, sadly not from Fusz. We will have to continue going here for service per the Engines Forever warranty. Otherwise, we’d go elsewhere. More

by TEN1378 Verified Customer Verified Customer

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Great Service Team, ALWAYS a pleasure to deal with!!! The Team are ALWAYS a pleasure to deal with!!! Scheduling is important and they make it easy and it works for me!!!! Thanks a bunch guys!!! The Team are ALWAYS a pleasure to deal with!!! Scheduling is important and they make it easy and it works for me!!!! Thanks a bunch guys!!! More

by jpatton3 Verified Customer Verified Customer

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EXCELENT AS USUAL The door handle replacement should have been a recall at no charge to customer (me). This is 2013 Sorento with less than 20,000 miles, how much use wo The door handle replacement should have been a recall at no charge to customer (me). This is 2013 Sorento with less than 20,000 miles, how much use would be on any of the door handles? More

by SCgraf Verified Customer Verified Customer

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Fast service/ Comfortable waiting area Wait about one hour. Saturday service convenient. Another Kia dealer closer to my house but chose Lou Fusz . As usual had the least expensive service Wait about one hour. Saturday service convenient. Another Kia dealer closer to my house but chose Lou Fusz . As usual had the least expensive service with rebate and other coupons. More

by jennings Verified Customer Verified Customer

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Joe Moore Fast, Efficient and Personable. I have been using this dealership for 11 years. I have bought 2 cars am about to look at another and have referred 2 Fast, Efficient and Personable. I have been using this dealership for 11 years. I have bought 2 cars am about to look at another and have referred 2 others even though I live next to Kia in Manchester. People are awesome..... More

by jolyn413 Verified Customer Verified Customer

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Great Staff and service Always very professional and they are easy to work with and quick to get thing's done right the first time always giving 100 precent Always very professional and they are easy to work with and quick to get thing's done right the first time always giving 100 precent More

by MEDLIN Verified Customer Verified Customer

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Preventive Maintenance Work I trust the service department at Lou Fusz Kia. The service manager/Andy and the order writer/Zack explained what was needed after the mechanic inspe I trust the service department at Lou Fusz Kia. The service manager/Andy and the order writer/Zack explained what was needed after the mechanic inspected the car. More

by Rich D Verified Customer Verified Customer

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Perfect Everything is convenient to schedule my service on line. Everyone is friendly & the waiting area is nice. Awesome service staff all the way around! Everything is convenient to schedule my service on line. Everyone is friendly & the waiting area is nice. Awesome service staff all the way around! Fast service too! More

by Sportage Verified Customer Verified Customer

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