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Andrew Stumm
270 Reviews
270 Reviews
Write a ReviewDealership Experience
16 yrs, 2 mos
Industry Experience
16 yrs, 2 mos
Specialties & Trainings
Fully Kia Certified
270 Reviews of Andrew Stumm
August 06, 2018
Very prompt A manufacturers recall was completed in less than one hour. I arrived 15 min. Before my scheduled appointment and was on my way home about 40 min late A manufacturers recall was completed in less than one hour. I arrived 15 min. Before my scheduled appointment and was on my way home about 40 min later. More
by GQUINT113
Verified Customer
Helpful 
August 06, 2018
Friendly and fast The service is always friendly and the wait is never too long. The waiting area is very accommodating. This is my third Kia and I love them. The service is always friendly and the wait is never too long. The waiting area is very accommodating. This is my third Kia and I love them. More
by carlastev
Other Employees Tagged: Nichole Derleth
August 05, 2018
They did not repair my vehicle on the appointment day They were not able to do the repair on the designated appointment day, which I had booked over a month earlier so I would not miss work. I booked it f They were not able to do the repair on the designated appointment day, which I had booked over a month earlier so I would not miss work. I booked it for one of my vacation days. They had me come in on my first Monday back to work at 7 AM before my shift started at work at 7:30. Lou Fusz had someone drive me to work and then pick me up after work. A rental would have been a nicer gesture.Then, they told me they washed my car. That did not happen. The bird poop that was there before I brought it in was in the same spot and the floors were not vacuumed. Then they said they gave me a $48 vehicle point check for free. Woohoo. I had booked the appointment over a month in advance and the very day of the appointment they called me and said the only employee that could change the bubbling splitting window tint couldn't come in. He had a vehicle problem of his own. Well I am very disappointed with this experience My wife has been there before for an oil change and they end up finding hundreds of dollars worth of repairs and she has a 2016. The dealership considers spraying some water over a vehicle, a car wash. It still has dust, water spots and other dirt on it after they bring it up front and say it's washed. She gets all of her oil changes elsewhere, now. We are very disappointed in our treatment at the Lou Fusz Kia in Creve Coeur. More
by RobinH
Other Employees Tagged: Nichole Derleth, I don't know their names.
August 03, 2018
Fiat 500 Service I needed service on my Fiat 500 - a notoriously problem plagued vehicle. This time, in addition to the standard service and state inspections, the bra I needed service on my Fiat 500 - a notoriously problem plagued vehicle. This time, in addition to the standard service and state inspections, the bracket which holds the rod to support the hood when opened, shattered. I called the Kia Service people, who arranged to have the part for my service, and installed it for free due to the age of the vehicle - while having no duty to do so. The staff was helpful and courteous, and everything was done professionally with no wasted time. A very good experience. More
by KARL1
August 02, 2018
Great experience They did exactly what they said they would, were professional, and did not keep me waiting longer than they should have. Would definitely recommend an They did exactly what they said they would, were professional, and did not keep me waiting longer than they should have. Would definitely recommend and use again in the future. More
by AARON.COOPERBSN
August 01, 2018
Best service west of the Mississippi Phenomenal staff. Always a pleasure to take my car in for service. The pricing is competitive and I know my vehicle is in good hands. Keep up the grea Phenomenal staff. Always a pleasure to take my car in for service. The pricing is competitive and I know my vehicle is in good hands. Keep up the great work! More
by Kia4eva
Other Employees Tagged: Nichole Derleth, Zack kevin Lucas
July 31, 2018
Very fast service! The team was grate. Got checked in vehicle was in and out in no time and back on the road! Thanks Kia service dept.I'll be back. The team was grate. Got checked in vehicle was in and out in no time and back on the road! Thanks Kia service dept.I'll be back. More
by jdjw2377
July 27, 2018
The Lou Fusz Kia Service Dept. is Outstanding The Lou Fusz Kia Service Department has been outstanding every time I take my Kia Optima in for servicing. This visit was just for safety and emission The Lou Fusz Kia Service Department has been outstanding every time I take my Kia Optima in for servicing. This visit was just for safety and emissions inspections. I was in and out relatively quickly with my inspections in-hand and a complimentary car-wash to go with it. Every on of the service advisors there are great at what they do. More
by CMILITELLO
Other Employees Tagged: Nichole Derleth
July 26, 2018
Informed Service My car was towed to Lou Fusz after being sideswiped by a hit and run driver. The next day Lou Fusz called and let me know they were looking at my ca My car was towed to Lou Fusz after being sideswiped by a hit and run driver. The next day Lou Fusz called and let me know they were looking at my car. They continued to keep me up to date throughout the time it was in the shop. My experience at Lou Fusz has been positive every time whether buying my car , getting an oil change or having repairs done. More
by DEBRASUE64
July 25, 2018
They take care of me I always feel as if my well-being is their top concern. Multiple people check in with me to make sure I'm OK every time I come in. It's great! I always feel as if my well-being is their top concern. Multiple people check in with me to make sure I'm OK every time I come in. It's great! More
by musikproStL
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