Andrew Stumm | Page 28

No hassle oil change In and out in half an hour. Waiting room is first rate. Workers are very pleasant. A 180 degree improvement over my previous experience at Napleton Ni In and out in half an hour. Waiting room is first rate. Workers are very pleasant. A 180 degree improvement over my previous experience at Napleton Nissan. More

by smchodes55 Verified Customer Verified Customer

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Best service around The service staff here are the best of the best. They take care of their customers and still go the extra mile to make me want to come back, even thou The service staff here are the best of the best. They take care of their customers and still go the extra mile to make me want to come back, even though there are closer dealerships. More

by glen.bodine Verified Customer Verified Customer

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Service work The work was completed quickly and the employees were courteous. I even spent some time talking with the sales staff about my next Kia. Thanks The work was completed quickly and the employees were courteous. I even spent some time talking with the sales staff about my next Kia. Thanks More

by lnbhaywood Verified Customer Verified Customer

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Friendly and fast The service is always friendly and the wait is never too long. The waiting area is very accommodating. This is my third Kia and I love them. The service is always friendly and the wait is never too long. The waiting area is very accommodating. This is my third Kia and I love them. More

by carlastev Verified Customer Verified Customer

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Very prompt A manufacturers recall was completed in less than one hour. I arrived 15 min. Before my scheduled appointment and was on my way home about 40 min late A manufacturers recall was completed in less than one hour. I arrived 15 min. Before my scheduled appointment and was on my way home about 40 min later. More

by GQUINT113 Verified Customer Verified Customer

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Best experience The staff and crew are great. They make your visit enjoyable along with being honest and fair. Also while you wait, there's a large screen TV, free sn The staff and crew are great. They make your visit enjoyable along with being honest and fair. Also while you wait, there's a large screen TV, free snacks, coffee, and a complimentary soda machine. More

by joesurjon Verified Customer Verified Customer

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They did not repair my vehicle on the appointment day They were not able to do the repair on the designated appointment day, which I had booked over a month earlier so I would not miss work. I booked it f They were not able to do the repair on the designated appointment day, which I had booked over a month earlier so I would not miss work. I booked it for one of my vacation days. They had me come in on my first Monday back to work at 7 AM before my shift started at work at 7:30. Lou Fusz had someone drive me to work and then pick me up after work. A rental would have been a nicer gesture.Then, they told me they washed my car. That did not happen. The bird poop that was there before I brought it in was in the same spot and the floors were not vacuumed. Then they said they gave me a $48 vehicle point check for free. Woohoo. I had booked the appointment over a month in advance and the very day of the appointment they called me and said the only employee that could change the bubbling splitting window tint couldn't come in. He had a vehicle problem of his own. Well I am very disappointed with this experience My wife has been there before for an oil change and they end up finding hundreds of dollars worth of repairs and she has a 2016. The dealership considers spraying some water over a vehicle, a car wash. It still has dust, water spots and other dirt on it after they bring it up front and say it's washed. She gets all of her oil changes elsewhere, now. We are very disappointed in our treatment at the Lou Fusz Kia in Creve Coeur. More

by RobinH Verified Customer Verified Customer

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Fiat 500 Service I needed service on my Fiat 500 - a notoriously problem plagued vehicle. This time, in addition to the standard service and state inspections, the bra I needed service on my Fiat 500 - a notoriously problem plagued vehicle. This time, in addition to the standard service and state inspections, the bracket which holds the rod to support the hood when opened, shattered. I called the Kia Service people, who arranged to have the part for my service, and installed it for free due to the age of the vehicle - while having no duty to do so. The staff was helpful and courteous, and everything was done professionally with no wasted time. A very good experience. More

by KARL1 Verified Customer Verified Customer

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Great experience They did exactly what they said they would, were professional, and did not keep me waiting longer than they should have. Would definitely recommend an They did exactly what they said they would, were professional, and did not keep me waiting longer than they should have. Would definitely recommend and use again in the future. More

by AARON.COOPERBSN Verified Customer Verified Customer

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Best service west of the Mississippi Phenomenal staff. Always a pleasure to take my car in for service. The pricing is competitive and I know my vehicle is in good hands. Keep up the grea Phenomenal staff. Always a pleasure to take my car in for service. The pricing is competitive and I know my vehicle is in good hands. Keep up the great work! More

by Kia4eva Verified Customer Verified Customer

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