Andrew Stumm | Page 4

The experience was great, was a fast and timely service. My service adviser was great about helping with getting other problems resolved. My service adviser was great about helping with getting other problems resolved. More

by gusnlisa Verified Customer Verified Customer

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had a very bad experience with service department manager when i took my vehicle in for a problem with the multi-function light switch. the lights were flickering and going out while driving and had to turn when i took my vehicle in for a problem with the multi-function light switch. the lights were flickering and going out while driving and had to turn lights off a couple of times to get them back on. very dangerous issue. received letter letting me know kia had identified an issue and would cover cost of diagnosis and replacement. according to service manager, they could not recreate the issue and would not be able to fix it. even though the letter clearly said the issue was intermittent. trying to get his escalated to get corrected. More

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Very clean and employees always very explanatory about what service is need to be done. First rate seevice what service is need to be done. First rate seevice More

by dondonnaderleth Verified Customer Verified Customer

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Another great job well done the service team is the best many thanks for all you do. many thanks for all you do. More

by MEDLIN Verified Customer Verified Customer

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Another great job as always, the Fusz Kia service team are always there for their customers an ddo great work as well. are always there for their customers an ddo great work as well. More

by MEDLIN Verified Customer Verified Customer

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Everything was perfect! Service was outstanding ! Great atmosphere ! I would recommend to everyone I know ! Service was outstanding ! Great atmosphere ! I would recommend to everyone I know ! More

by dwashbu Verified Customer Verified Customer

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Had to make an unexpected repair! I called and was very happy they said Bring it in!! I know how busy they are! Thank You I called and was very happy they said Bring it in!! I know how busy they are! Thank You More

by frgbahr Verified Customer Verified Customer

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Great staff that always listens to my concerns and solves any problems right the first time. any problems right the first time. More

by crawelc Verified Customer Verified Customer

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Once again, an outstanding experience! Prompt, professional, and informative! Couldn't have been a better experience! Prompt, professional, and informative! Couldn't have been a better experience! More

by haunen26 Verified Customer Verified Customer

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Each interaction with the service department has been worse than the last. The service department appeared extremely apathetic to the issues I have with the 2022 EV6 from the moment I contacted them abo worse than the last. The service department appeared extremely apathetic to the issues I have with the 2022 EV6 from the moment I contacted them about it. The issues were a charging issue (since addressed) and an USB connectivity issue (still not fixed.) The last interaction stemmed from a survey I was asked to submit by Kia after my last service. I also received an email from this dealership asking for a perfect score and if I gave them a perfect score I would be given a service credit of $25. I submitted my opinion with my concerns. I received a response from this dealership advising me to find a different service department if I felt I was not being cared for properly. So instead of addressing my concerns and trying to improve, their solution is to have me not return. I have no choice but to take their advice and share that advice with anyone who is willing to listen. I'm not entirely sure why I was sent an email today asking to review them again though. More

by blakenshire Verified Customer Verified Customer

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