Andy Duran | Page 3

I have had good experiences the two times that I have visited this location. Thank you. visited this location. Thank you. More

by brittneyschori Verified Customer Verified Customer

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This is the second car I’ve bought from them, both of which they have charged me ridiculous service fees for when they have not been able to fix either. My car has been throwing a check engine light on a which they have charged me ridiculous service fees for when they have not been able to fix either. My car has been throwing a check engine light on and stalling everytime the auto stop turns on, and completely lost power when it was put into park. I brought it to them and they told me there was nothing wrong with it, and that I owed $170 for diagnosis fees. I called the GM and complained, in which he told me he would talk to service. Shortly after that I get a call back and they had double checked the battery and retested it and it failed. The battery is less than a year old, I had my old mechanic test it after leaving the dealership and the battery is completely fine. More

by Sarah.kelley079 Verified Customer Verified Customer

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Always informative, professional and polite. The facility is clean. I have had no issues dealing with this facility. The facility is clean. I have had no issues dealing with this facility. More

by zjpennell Verified Customer Verified Customer

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Ron Blum made it a fun experience for us to buy our truck. He gave us lot of information and educated us, so we knew what we needed to buy. Thanks goes out to him and his caring. truck. He gave us lot of information and educated us, so we knew what we needed to buy. Thanks goes out to him and his caring. More

by ladygoss Verified Customer Verified Customer

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I had a great experience at first with Lakeside Chevrolet. I was having serious issues with my car to the point where it wasn't safe to drive to the dealership for repairs. Abbey was super helpfu Chevrolet. I was having serious issues with my car to the point where it wasn't safe to drive to the dealership for repairs. Abbey was super helpful in coordinating a tow truck to pick up my vehicle while I was at work so I didn't have to worry about it which took a lot of stress off my plate. She was even able to negotiate a discount on parts with GM on my behalf. I am very grateful for her help and for going above and beyond that day. However, I am very disappointed in the lack of communication, lack of follow-through, and false promises after that first day. As of today, my car has been at Lakeside Chevrolet for 30 days. I knew the repairs may take a while and parts had to be ordered which takes time, which is completely fine and understandable. But I have had to call to get an update on my car several times because no one has taken the initiative to call me unless I've asked them for call back with an update. Today I called 3 times before anyone, including the operator, picked up the phone. I expressed my frustration with the lack of communication and was transferred to Andy, who I was told is the Sales Manager. I started explaining my situation and felt as if he couldn't get me off the phone fast enough because he didn't seem to want to hear about any problems. Shortly after speaking with him, I finally received a phone call from the service department stating they are "working on it" and would call me with more updates later today. We'll see if I actually get a phone call. Unfortunately I no longer trust your word and am not confident you will call me unless I call you first. Your website states "Lakeside's mission is to provide customers who live or work in Kosciusko County with an enjoyable car-buying experience and dependable service." You lived up to that expectation on Day 1 which I am still grateful for, but I have not experienced "dependable service" from you in the last 29 days. More

by gap2008 Verified Customer Verified Customer

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Great working with them to need our terms. They are good team to work with when closing a deal. They are good team to work with when closing a deal. More

by theroths Verified Customer Verified Customer

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Ron Blum is nothing short of amazing! You want the perfect car with no pressure? Call Ron! I have bought 2 cars from him over the years and as long as he is in the business I will go now You want the perfect car with no pressure? Call Ron! I have bought 2 cars from him over the years and as long as he is in the business I will go nowhere else! Thanks Ron. More

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Everybody I have worked with have been friendly & kind to be with. If they don’t know an answer to a question, they find someone that does. Nice place to do business . Andy is great to work with. be with. If they don’t know an answer to a question, they find someone that does. Nice place to do business . Andy is great to work with. More

by wright_ma Verified Customer Verified Customer

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What exceptional service by my sales rep Sam and sales manager Andy, while not forgetting Ismir in financing… thank you all. They did a great job listening to my needs and wants. Second time buying a vehi manager Andy, while not forgetting Ismir in financing… thank you all. They did a great job listening to my needs and wants. Second time buying a vehicle here and it was fast, smooth and efficient. They always put their customers first And there was no pressure. Highly recommend More

by Jessica Zoretich Verified Customer Verified Customer

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The guys were so efficient and professional. They all gave us their undivided attention. I would highly recommend this dealership. They made us feel like family and they wanted to know us not They all gave us their undivided attention. I would highly recommend this dealership. They made us feel like family and they wanted to know us not just make a deal. We have bought over a dozen gm vehicles over the years and this is by far the best experience we have ever had and my wife even worked at a dealership for years. Thank you so much More

by Brian Verified Customer Verified Customer

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