Andy Lin
Andy Lin at Helms Bros., Inc.

Andy Lin | Page 8

Service Consultant

Helms Bros., Inc.

171-10 Station Road
Flushing, NY 11358

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97 Reviews
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97 Reviews

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97 Reviews of Andy Lin

September 05, 2018

Dealership Rating
Employee Rating

Disappointing experience Overall not a great experience. Needs better customer service. Slow diagnosis in service center and didn't offer loaners. Expected better customer ser More

by NYCbenz77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 05, 2018

Helms Bros., Inc. responded

We apologize that your experience at Helms Bros. was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 877-699-8519

Sep 07, 2018

Helms Bros., Inc. responded

Our apologies. Here is the extension for the General Manager, Suzanne Cochrane: 2240.

Sep 07, 2018

NYCbenz77 responded

Hello, I called the 877 number provided, but it is a generic hotline and unless you put in an extension, the line hangs up!

July 06, 2018

Dealership Rating
Employee Rating

friendly and the price is good jason chen is great sale person, very honest, friendly and experience. i have dealing with him over 15years, he has been take care all my lease agre More

by HELLO6688USA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Chen

Jul 06, 2018

Helms Bros., Inc. responded

Wow, 15 years! Thank you so much for your years of loyalty, and of course this wonderful review! It's a pleasure having you as a customer.

July 06, 2018

Dealership Rating
Employee Rating

Outstanding Service! This facility is very nice. All of the service people were very courteous. They gave prompt service. The service writer was kind, and very thorough More

by CGREER366
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 06, 2018

Helms Bros., Inc. responded

We're very happy to hear you had a wonderful service experience with us! Thank you for the compliments, and we look forward to seeing you again.

July 04, 2018

Dealership Rating
Employee Rating

Amazing! Helm's Brothers Mercedes service center is one of the reasons we have remained loyal to this particular dealer. You can buy a Mercedes from almost any More

by Qizilbash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 05, 2018

Helms Bros., Inc. responded

Thank you for the kind words, and we look forward to seeing you again!

June 30, 2018

Dealership Rating
Employee Rating

Worth it The staff is very friendly. Andy Lin took care of my car after it was side swiped. He kept me updated with all the work and responded to all my messag More

by JOSEPHSANGELES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jul 02, 2018

Helms Bros., Inc. responded

On behalf of everyone here, I wanted to thank you for this wonderful review!

June 30, 2018

Dealership Rating
Employee Rating

Best Service I ever had This facility is the best I ever been ... top hospitality with all you need to do while you wait for Car to be serviced Or get a shuttle to wher More

by DARENHMYONG
Recommend Dealer
Yes
Jul 02, 2018

Helms Bros., Inc. responded

On behalf of everyone here, I wanted to thank you for this wonderful review!

June 30, 2018

Dealership Rating
Employee Rating

they did not fix The problem Two times i brought it I take The 2017 gle 350 for humming noise twice they Say this is normal I drove my frends car same i dont hear any noise More

by KUPPA123OK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Jul 02, 2018

Helms Bros., Inc. responded

We are very sorry to hear that your most recent visit was less than satisfactory. Please contact our service manager, Richard Grein, at 718-631-8299 or via email at rgrein@helmsbros.com to set up a road test with our shop foreman to verify and resolve your concerns.

June 29, 2018

Dealership Rating
Employee Rating

I like Andy Lin, he’s the reason I keep coming back. It was good. I’ve been coming to helms for 10 years. If I did not like it I would not be coming back year after year. More

by LAMB_PHYLLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Chen

Jun 29, 2018

Helms Bros., Inc. responded

We can't thank you enough for the kind words!

June 29, 2018

Dealership Rating
Employee Rating

Comfortable to deal with them Get the quality services and expectable value from this dealership and service Center. Definitely I’ll recommend to everyone that I have relationships More

by Jayson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Chen , Mark Ma, Kyle Ma

Jun 29, 2018

Helms Bros., Inc. responded

We can't thank you enough for the kind words!

June 29, 2018

Dealership Rating
Employee Rating

Always GREAT I always have such a great experience when I need to have my car checked or repairs done. Andy Lin is a terrific service advisor, and the ladies at t More

by STELLYMAC24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: I don't know the names of the people at the desk and out front, but they are all WONDERFUL

Jun 29, 2018

Helms Bros., Inc. responded

We can't thank you enough for the kind words!

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