Andy Louima

ONE STAR -- Extremely Disappointing Experience. .. possibly deceptive practices My experience with Birmingham Luxury Motors was incredibly frustrating and disappointing. A mistake was made on thei .. possibly deceptive practices My experience with Birmingham Luxury Motors was incredibly frustrating and disappointing. A mistake was made on their end, but instead of simply acknowledging it and working toward a fair solution, they tried to make it sound like there was an issue with the vehicle history report. I personally followed up with three other car dealers, and all three confirmed that the Carfax was perfectly clear. Even after that, Birmingham Luxury Motors would not concede to what I felt was a very reasonable $1,500 adjustment. Instead, I felt like I was being lowballed while the explanation for the situation continued to change. The communication was just as frustrating. I repeatedly had to chase them for updates instead of being kept informed. Andy was particularly difficult to deal with, and while Mary is apparently brand new, the overall handling of the transaction made an already frustrating situation even worse. When you're dealing with a luxury vehicle purchase, transparency, communication, and accountability should be the bare minimum. I did not feel I received any of those here. Based on my experience, I would strongly recommend doing your homework and considering other dealerships before doing business with Birmingham Luxury Motors. More

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Great buying experience! ! I would definitely recommend you check in with them for your next luxury car. ! I would definitely recommend you check in with them for your next luxury car. More

by Drchrisaday Verified Customer Verified Customer

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Good customer service. Nice and clean vehicle. Friendly people. Quick delivery. Would buy from them again. Nice and clean vehicle. Friendly people. Quick delivery. Would buy from them again. More

by pratik2520 Verified Customer Verified Customer

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Great service! I really appreciate everyone for their help! I am so happy with my new vehicle! I really appreciate everyone for their help! I am so happy with my new vehicle! More

by ashley.ivy8189 Verified Customer Verified Customer

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This was my first time buying an EV. Jason was very helpful explaining how the vehicle works. We found some problems with the vehicles but BLM got everything repaired prior to purchase. Jason was very helpful explaining how the vehicle works. We found some problems with the vehicles but BLM got everything repaired prior to purchase. More

by michaelafox1 Verified Customer Verified Customer

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Jewel was so good at listening to what we really wanted. She even went to the trouble of showing us her personal car! She’s a great communicator, and she really helped us find exactly what we needed! She even went to the trouble of showing us her personal car! She’s a great communicator, and she really helped us find exactly what we needed! More

by nlecroy Verified Customer Verified Customer

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Very good It was an awesome experience everyone was so nice they made it easy thanks to the whole team especially Kelly and Andy nice they made it easy thanks to the whole team especially Kelly and Andy More

by Ronnieshaw Verified Customer Verified Customer

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There advertising said we can help you get in a car with no credit and bad credit. It's all a lie .we can get you in a car no money down. Is a lie. False , I will not refer no one here. They laughed at th no credit and bad credit. It's all a lie .we can get you in a car no money down. Is a lie. False , I will not refer no one here. They laughed at the agent who didn't make the sell. I feel sorry for her working there. They don't have enough cars too choose from and the SUV had problems making noise and not a good suv. More

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Could not be more pleased with buying a car from Birmingham Luxury Motors! Brittany was a pleasure to work with through the process! I'm a finicky buyer and they patiently worked with me with my q Birmingham Luxury Motors! Brittany was a pleasure to work with through the process! I'm a finicky buyer and they patiently worked with me with my questions and inspection of the vehicle. There were no hidden fees or surprises as some of the reviews had mentioned. I was an out of state buyer and they accommodated all of my needs and requests. Would highly recommend this dealership based off of my experience and the condition of the car. More

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I would not recommend this dealership. It took 17 days to deliver the vehicle after purchase, even though we were told 5-7 days. The delay was caused supposedly by shipping and because the It took 17 days to deliver the vehicle after purchase, even though we were told 5-7 days. The delay was caused supposedly by shipping and because there was a cracked windshield (how was this not discovered until after the vehicle was purchased?). This was already frustrating, but the bigger issue is what happened next. 28 days later, the car we traded in still has not been paid off. I have had to make two car payments now this month, in addition to having to have car insurance on a car I did not own for 17 days. We have repeatedly tried to resolve this, but the manager refuses to speak with us, leaving us with no answers and no accountability. Our salesperson has been amazing, but the manager will not talk to us. This has caused unnecessary stress and could have serious financial consequences for us. Buying a car should not involve this level of delay, poor communication, and lack of follow-through. If you’re considering this dealership, proceed with caution. More

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