Andy Louima | Page 7

I’m only giving 2 stars because Tanya was kind. I bought a car from out of state, still have not received it, even though I was promised to have this car by Sunday, latest Monday. It is now Tuesday I bought a car from out of state, still have not received it, even though I was promised to have this car by Sunday, latest Monday. It is now Tuesday afternoon, and apparently there is still a few hours til the car gets here. I spoke with the manager, Andy over the weekend, he made it seem like he was going to help me figure out the situation and help get the car here as soon as possible. I was trying to get the car here by that day so that my husband could have a car to return back to work with (He’s military and just came back from an 8 month deployment. He’s stationed in GA and I’m in FL). It’s really unprofessional to have the MANAGER Of a business not even call you back or follow up on anything or even remotely try to make it up to a paying customer. It seems like once they receive the money and payment for the car they no longer cared. I was the one constantly calling and following up, trying to make sure the deal was still going through. I can’t do anything about the shipping of the car, at this point it’s just about the lack of customer service or concern for the customer. More

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Outstanding Service, Dream Car Found! From start to finish, my experience at Birmingham Luxury Motors was exceptional. The staff listened attentively, guided me through options, and ul From start to finish, my experience at Birmingham Luxury Motors was exceptional. The staff listened attentively, guided me through options, and ultimately made my daughter's dream car a reality. Transparent, friendly, and dedicated, they exceeded all expectations. Highly recommended! More

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