Andy Louima

I would not recommend this dealership. It took 17 days to deliver the vehicle after purchase, even though we were told 5-7 days. The delay was caused supposedly by shipping and because the It took 17 days to deliver the vehicle after purchase, even though we were told 5-7 days. The delay was caused supposedly by shipping and because there was a cracked windshield (how was this not discovered until after the vehicle was purchased?). This was already frustrating, but the bigger issue is what happened next. 28 days later, the car we traded in still has not been paid off. I have had to make two car payments now this month, in addition to having to have car insurance on a car I did not own for 17 days. We have repeatedly tried to resolve this, but the manager refuses to speak with us, leaving us with no answers and no accountability. Our salesperson has been amazing, but the manager will not talk to us. This has caused unnecessary stress and could have serious financial consequences for us. Buying a car should not involve this level of delay, poor communication, and lack of follow-through. If you’re considering this dealership, proceed with caution. More

Report | Print

I want to start my review with the positives and then work my way to negative. Positive: 1. Car showed up cleaned and without any damages Negative: 1. Sales people (Mike) and Lance are slow and n work my way to negative. Positive: 1. Car showed up cleaned and without any damages Negative: 1. Sales people (Mike) and Lance are slow and non responsive. Mike never bothered to send us a video walkthrough and Andy another Sales rep did when Mike was out 2. The are not straightforward. We were told the car had 2 cards and had full self driving capability yet when we received the car, it’s not and when I contacted Mike, he said that it has the computer and not included. Also only one card is all you get 3. I asked multiple people to remove stickers yet car shows up with their sticker 4. Shipping was a big issue. Even though we were charged when they advertised free shipping cause we opted to not purchase their extended warranty, they took forever to ship the car and never provided any updates. I had to chase them down to find updates yet they would not provide anything and will always say I was about to call you 5. They ask to mail and not e sign cause they have some weird title company. Not the first time I have purchased a car from out of state and all have been handled through e sign 6. Honesty is definitely not their forte and unless you can physically check the vehicle in person, purchasing it sight on seeing is definitely not recommended More

Report | Print

Best dealership i ever been in and very nice people and good birthday and first car buying experience good birthday and first car buying experience More

Report | Print

GREAT EXPERIENCE! ALL AROUND GREAT CUSTOMER SERVICE. JEWEL HANDS DOWN SUPERB! DEFINITELY WILL RECOMMEND THIS DEALERSHIP ! ALL AROUND GREAT CUSTOMER SERVICE. JEWEL HANDS DOWN SUPERB! DEFINITELY WILL RECOMMEND THIS DEALERSHIP ! More

Report | Print

It was quick and easy and they gave me a great deal! 100% recommend to anyone! 100% recommend to anyone! More

Report | Print

Birmingham Luxury Motors has a great selection of quality vehicles! But better than that is their customer service! Jewel took care of us and treated us like family. They made us a fair deal on our trade-in, vehicles! But better than that is their customer service! Jewel took care of us and treated us like family. They made us a fair deal on our trade-in, and made sure that any small issues were addressed on the vehicle we purchased. It looks brand new now! I would highly recommend Birmingham Luxury Motors, and Jewel in particular! More

Report | Print

A1 dealership. Kind greetings from all sales representatives from the time I entered the dealership. Jewel was my first greeting as she took the time to explain not Kind greetings from all sales representatives from the time I entered the dealership. Jewel was my first greeting as she took the time to explain not only the vehicle i choose...she provided other vehicle options. Keith was my next excellent sales representative as he explained every question I asked as well as followed up with his explanations from the time we met until the time the deal closed. Also, as I was leaving he even got me going with my vehicle bluetooth. After finding out he was a prior military serviceman I should not have expected anything less. Kali/finance closed me out as she was so proficient and professional. Andy as well was awesome as he would not let me leave the building on our firest encounter without me being satisfied. Great team effort. To top everything off Birmingham Luxury Motors has a very nice selection of vehicles for all thats searching for vehicles. I definitely will be back on my next purchase and I will also definitely pass the word to others about my experience with Birmingham Luxury Motors....Thxs Team Luxury!!! More

Report | Print

Birmingham Luxury Motors made our entire shopping/buying process so convenient and easy. They were able to get me approved instantly over the phone (with great rates). Our salesperson, Kali, was very knowle process so convenient and easy. They were able to get me approved instantly over the phone (with great rates). Our salesperson, Kali, was very knowledgeable, friendly and available for help, immediately, anytime we reached out. We scheduled a test drive/pick-up date and the car was ready and perfectly detailed when we got there. The signing process was painless and took under 5 minutes. All staff there that day were extremely friendly and helpful. We purchased our Tesla Model 3 and they even helped us with securing the $4k tax credit to be used as an extra down payment on top of our existing down payment which brought down the cost significantly. If you’re in the market, absolutely pay Birmingham Luxury Motors a visit! More

Report | Print

had a great experience working with Starla when purchasing my van. She not only honored her word, but went above and beyond by sending me 4 new tires instead of just 2. It’s rare to find someone in purchasing my van. She not only honored her word, but went above and beyond by sending me 4 new tires instead of just 2. It’s rare to find someone in sales who delivers more than promised, and she absolutely did. The whole process was smooth, honest, and professional. I highly recommend Starla if you’re looking for someone who values integrity and takes care of her customers! More

Report | Print

I had a great experience at this dealership. Jimmy was clearly experienced, great to work with, and went above and beyond to get us a deal we could all walk away feeling good about. The car we b Jimmy was clearly experienced, great to work with, and went above and beyond to get us a deal we could all walk away feeling good about. The car we bought was already priced well and they gave us an exceptionally fair trade in value on our current vehicle. We hadn’t planned on trading anything in when we came to this dealership, but they made a flair enough offer that it wouldn’t have made sense not to take it. I don’t think any other dealership would’ve given us as fair of a trade in deal. They also helped us negotiate a fair financing rate from the bank which really solidified purchasing this vehicle on the spot. Great experience. More

Report | Print