Andy Manahl | Page 155

Customer Experience Should Be More Important Than A Review! I have been searching for a used car online for months. Nearly every time I looked there were a couple of cars from Certified Benz and Beemer that sh I have been searching for a used car online for months. Nearly every time I looked there were a couple of cars from Certified Benz and Beemer that showed up on my results. When work took me to the Phoenix area a couple of weeks ago I made time to drop by their dealership and see if the inventory was as pristine in person as it looked online. I was not disappointed. They had a huge inventory of the very finest used cars. All meticulously detailed. A sales rep greeted me within minutes of walking onto the lot. We test drove the car that I was most interested in and then looked at several other possible choices. I had not made the final decision to purchase the car when I left the dealership that day, but I was not pressured to "drive this baby home today!" I received multiple calls, emails and texts from the sales rep beginning within hours of leaving the dealership. For me personally this almost made me decide against purchasing from CBB. I kept thinking about the old adage "People love to buy things, they hate to be sold things." I asked the sales rep a few questions during a phone conversation a few days later. Instead of an answer from him I got an automated quote via email. The texts messages, phone calls and emails persisted, but no answers to my few simple questions. I finally asked the sales rep the questions again and he did answer them promptly this time. He also sent another automated quote. Once I accepted the automated quoted the sales rep was very responsive in every aspect. He did a fine job! I had my car shipped to my home in another state. The process was simple and straightforward, other than getting to a fixed price. The CBB website shows shipping costs to my state. The sales rep quoted me 2 different prices that were $100 and $150 more than their website showed. In the end, I was charged the website price and my car was in my driveway 2 days after CBB received my check. Excellent Job Guys! The price I paid was a fair price. It wasn't a super cheap deal, but the car is in beautiful shape and the value for price paid was inline with where it should be. Be careful in dealing with this dealership because all their cars have 3M WINDOW TINT $399.00, 3M EDGE GUARD $199.00, XZILON $249.00, DOC FEE $399.00"as part of the deal. That extra $1250 could make a good deal a below average one. The CBB team is obsessed with their online reviews! Every interaction with my sales rep after I accepted their proposal included a plea for an online review. That seems to be what drives this company. They are managing for a good review. I suggest they should manage the customer experience then the reviews will take care of themselves! More

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Not Bad for a group supervised by aBrit and BAMA fan ! My sales person Andy was relentless. I originally called to see if a car I saw on the net was available. Andy got the call. I told hi, I was coming in My sales person Andy was relentless. I originally called to see if a car I saw on the net was available. Andy got the call. I told hi, I was coming in the next day and I did not. Andy called to follow up to see if he missed me and I told him I was coming in in 2 days. He called the day before to make sure I was coming. When I arrived he greeted me and my son. He had the car waiting in the shade for us to view. He must have noticed the lack of excitement about the car because he took us upstairs to view 2 more cars. My son was really excited about one of them. I told Andy that we were going to look at one other car before we close the deal. Andy stated he understood and asked for a time frame. While looking at the other car my son and I stopped for lunch. We took longer than planned but as we were heading back to the dealership Andy called to see if we were coming back. e finalized the deal and drove off HAPPY. The over all experience was GREAT. Andy was not a pressure salesman. He was persistent but not a nescience. I encountered the finance manger Tracey who was very friendly and the pit bosses. They too were friendly and willing to have work to WIN WIN situation for us all. You guys continue to remember that people can go anywhere to look at a car but, the Customer Service define whether or not they buy it from you or not. Thank you Andy for a making us feel satisfied. I left feeling like we all got what we wanted. More

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Awesome Service I had Andy help me and his service was great! I got exactly what I was looking for and fast service. Definitely would recommend this facility to anyon I had Andy help me and his service was great! I got exactly what I was looking for and fast service. Definitely would recommend this facility to anyone. More

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On-Line Purchase Made Easy! While searching for a 2005 to 2006 Jeep Wrangler Unlimited, I was led to Certified Benz and Beemer (CBB), in Scottsdale, Arizona, via Autotrader.com. While searching for a 2005 to 2006 Jeep Wrangler Unlimited, I was led to Certified Benz and Beemer (CBB), in Scottsdale, Arizona, via Autotrader.com. CBB had what is now my 2005 Jeep Wrangler Unlimited in stock. From my very first call to CBB, after which time I exclusively dealt with Andy Manahl, Andy was extremely helpful and provided me with any and everything I wanted to know about this vehicle. Being situated in South Texas (Laredo), I had never purchased a vehicle without first looking at it in person and test driving it; however, Andy explained to me CBB's practice of selling only certified vehicles, and he furhter emphasized CBB's tireless effort to provide its customers with excellent service and products. Let me tell you, this was no lie! This certainly put me at ease, and promptly abled me to make a quick purchase. The sales price offered was competitive and fair for both the buyer (me) and seller (CBB). With about 850 miles between me and CBB, Andy worked hard to keep me up to date with the processing of such a long distance deal, which only added to the satisfaction I experienced in making this purchase. I don't know when I'll purchase another vehicle, but when I do, I be starting my search at CBB and looking for Andy to help make it happen. Thank you, Andy, and CBB! I highly recommend CBB's fair pricing and excellent customer service to anyone out there looking for their next automobile! More

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C63 BENZ Good experience! I will recommend to friends.andy and Jeff have good services and they are friendly.I am happy make deal with Jeff and andy . Good experience! I will recommend to friends.andy and Jeff have good services and they are friendly.I am happy make deal with Jeff and andy . More

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corvette purchase I'm extremely happy with my experience at this facility Andy was my sales representative he was extremely easy to work as I'm very picky would recom I'm extremely happy with my experience at this facility Andy was my sales representative he was extremely easy to work as I'm very picky would recomend them highly for your next purchase More

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AMAZING SERVICE AND GREAT STAFF ! I recently bought a 2010 Camaro SS they were super helpful, they gave me the best pricing for my trade in and the best deal on my new car they will go I recently bought a 2010 Camaro SS they were super helpful, they gave me the best pricing for my trade in and the best deal on my new car they will go above and beyond to make sure their customers are fully satistfied and content with their purchase! Andy was amazing with making sure everything was taken care of from start to finish. Dustin in finance is amazing and even helped lower my payment with getting me a great rate with a financial institution. Peter also makes sure you feel at home when you come in he is very friendly and knowledgeable. Tyson also made sure the car was fully inspected again, after I bought it to take it on my road trip. THESE GUYS ARE AMAZING! More

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Thanks Thank you for a great first experience that was hassle free. Its the only way to buy a car, thank you Andy Manahl. Most Appreciated Thank you for a great first experience that was hassle free. Its the only way to buy a car, thank you Andy Manahl. Most Appreciated More

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Great Experience and customer service Andy was very attentive and communicated extremely well throughout the deal. Made sure all of my many questions were answered and delivered on a high Andy was very attentive and communicated extremely well throughout the deal. Made sure all of my many questions were answered and delivered on a high quality vehicle from 1500+ miles away. Highly recommend! More

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Hassle free Professional, attentive. answered question very well. Andy was respectful kind and promptly returned calls to answer our questions. He is knowledgeabl Professional, attentive. answered question very well. Andy was respectful kind and promptly returned calls to answer our questions. He is knowledgeable about the car business and he never pressured us to purchase the vehicle we bought. Joyce and I would recommend this dealership and Andy to anyone needing a vehicle. We will return in the future. Frank & Joyce Scott More

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