Andy Manahl | Page 190

benz buy overall good experience. they operate a professional customer friendly store.. i was disappointed that i was given less than half a tank of gasoline o overall good experience. they operate a professional customer friendly store.. i was disappointed that i was given less than half a tank of gasoline oarticularly when it tuened out i had paid virtually new car list price More

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Overall good experience. They worked with us on the price. Our experience was very good at Certified Benz and Beemer. Andy Manahi has great customer service and was really there for us. He was honest and sin Our experience was very good at Certified Benz and Beemer. Andy Manahi has great customer service and was really there for us. He was honest and sincere and wanted the best for us. Thanks to everyone who made the stressful experience of buying a car a little less stressful. More

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Nice and easy - like it should be I have to say that I don't think I've ever had an easier time selecting a vehicle. Andy and Trevor helped me identify what vehicles would fit the pr I have to say that I don't think I've ever had an easier time selecting a vehicle. Andy and Trevor helped me identify what vehicles would fit the profile and requests I had given them and they were extremely in helping me select the right vehicle that was well within my budget range. Their 10 day trade-in guarantee allowed me to select something else if I wasn't happy with my initial selection so that made it easy for me to move forward right away without worrying about getting stuck with something that wasn't right for me.. I normally keep my vehicles for at least a few years and it's an important purchase decision that I have to feel good about. Certified was easy to work with and they had a ton of financing options. They even got me a lower interest rate than what was originally quoted. It's been a long time since someone exceeded my expectations in any business. I was referred by a friend and know I know why. I've NEVER referred anyone to any dealership but highly recommend this company since they are straightforward, easy to deal with and don't play games with the purchase process. How refreshing to finally find a dealership that instead of just trying to "sell me a car", focused on making sure they understood what I wanted and what my budget was and then helped me find the right fit. Thanks to the whole CBB team for a job well done! Mark More

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Awesome Experience Andy was awesome, loved working with him! In fact everyone I ran into at the dealership was awesome. I would definitely recommend this car dealership Andy was awesome, loved working with him! In fact everyone I ran into at the dealership was awesome. I would definitely recommend this car dealership to everyone. More

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BMW Z4 Andy and Jim were great to work with and helped in every way possible. They were clear and concise in the information provided and answered all of my Andy and Jim were great to work with and helped in every way possible. They were clear and concise in the information provided and answered all of my questions. More

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An Easy, No Pressured Experience The customer service was very friendly and informative, without wasting much of my time. I had a pleasant experience working with this dealership, wh The customer service was very friendly and informative, without wasting much of my time. I had a pleasant experience working with this dealership, which makes driving my new car even more exciting! More

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Customer Experience Should Be More Important Than A Review! I have been searching for a used car online for months. Nearly every time I looked there were a couple of cars from Certified Benz and Beemer that sh I have been searching for a used car online for months. Nearly every time I looked there were a couple of cars from Certified Benz and Beemer that showed up on my results. When work took me to the Phoenix area a couple of weeks ago I made time to drop by their dealership and see if the inventory was as pristine in person as it looked online. I was not disappointed. They had a huge inventory of the very finest used cars. All meticulously detailed. A sales rep greeted me within minutes of walking onto the lot. We test drove the car that I was most interested in and then looked at several other possible choices. I had not made the final decision to purchase the car when I left the dealership that day, but I was not pressured to "drive this baby home today!" I received multiple calls, emails and texts from the sales rep beginning within hours of leaving the dealership. For me personally this almost made me decide against purchasing from CBB. I kept thinking about the old adage "People love to buy things, they hate to be sold things." I asked the sales rep a few questions during a phone conversation a few days later. Instead of an answer from him I got an automated quote via email. The texts messages, phone calls and emails persisted, but no answers to my few simple questions. I finally asked the sales rep the questions again and he did answer them promptly this time. He also sent another automated quote. Once I accepted the automated quoted the sales rep was very responsive in every aspect. He did a fine job! I had my car shipped to my home in another state. The process was simple and straightforward, other than getting to a fixed price. The CBB website shows shipping costs to my state. The sales rep quoted me 2 different prices that were $100 and $150 more than their website showed. In the end, I was charged the website price and my car was in my driveway 2 days after CBB received my check. Excellent Job Guys! The price I paid was a fair price. It wasn't a super cheap deal, but the car is in beautiful shape and the value for price paid was inline with where it should be. Be careful in dealing with this dealership because all their cars have 3M WINDOW TINT $399.00, 3M EDGE GUARD $199.00, XZILON $249.00, DOC FEE $399.00"as part of the deal. That extra $1250 could make a good deal a below average one. The CBB team is obsessed with their online reviews! Every interaction with my sales rep after I accepted their proposal included a plea for an online review. That seems to be what drives this company. They are managing for a good review. I suggest they should manage the customer experience then the reviews will take care of themselves! More

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Not Bad for a group supervised by aBrit and BAMA fan ! My sales person Andy was relentless. I originally called to see if a car I saw on the net was available. Andy got the call. I told hi, I was coming in My sales person Andy was relentless. I originally called to see if a car I saw on the net was available. Andy got the call. I told hi, I was coming in the next day and I did not. Andy called to follow up to see if he missed me and I told him I was coming in in 2 days. He called the day before to make sure I was coming. When I arrived he greeted me and my son. He had the car waiting in the shade for us to view. He must have noticed the lack of excitement about the car because he took us upstairs to view 2 more cars. My son was really excited about one of them. I told Andy that we were going to look at one other car before we close the deal. Andy stated he understood and asked for a time frame. While looking at the other car my son and I stopped for lunch. We took longer than planned but as we were heading back to the dealership Andy called to see if we were coming back. e finalized the deal and drove off HAPPY. The over all experience was GREAT. Andy was not a pressure salesman. He was persistent but not a nescience. I encountered the finance manger Tracey who was very friendly and the pit bosses. They too were friendly and willing to have work to WIN WIN situation for us all. You guys continue to remember that people can go anywhere to look at a car but, the Customer Service define whether or not they buy it from you or not. Thank you Andy for a making us feel satisfied. I left feeling like we all got what we wanted. More

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On-Line Purchase Made Easy! While searching for a 2005 to 2006 Jeep Wrangler Unlimited, I was led to Certified Benz and Beemer (CBB), in Scottsdale, Arizona, via Autotrader.com. While searching for a 2005 to 2006 Jeep Wrangler Unlimited, I was led to Certified Benz and Beemer (CBB), in Scottsdale, Arizona, via Autotrader.com. CBB had what is now my 2005 Jeep Wrangler Unlimited in stock. From my very first call to CBB, after which time I exclusively dealt with Andy Manahl, Andy was extremely helpful and provided me with any and everything I wanted to know about this vehicle. Being situated in South Texas (Laredo), I had never purchased a vehicle without first looking at it in person and test driving it; however, Andy explained to me CBB's practice of selling only certified vehicles, and he furhter emphasized CBB's tireless effort to provide its customers with excellent service and products. Let me tell you, this was no lie! This certainly put me at ease, and promptly abled me to make a quick purchase. The sales price offered was competitive and fair for both the buyer (me) and seller (CBB). With about 850 miles between me and CBB, Andy worked hard to keep me up to date with the processing of such a long distance deal, which only added to the satisfaction I experienced in making this purchase. I don't know when I'll purchase another vehicle, but when I do, I be starting my search at CBB and looking for Andy to help make it happen. Thank you, Andy, and CBB! I highly recommend CBB's fair pricing and excellent customer service to anyone out there looking for their next automobile! More

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Awesome Service I had Andy help me and his service was great! I got exactly what I was looking for and fast service. Definitely would recommend this facility to anyon I had Andy help me and his service was great! I got exactly what I was looking for and fast service. Definitely would recommend this facility to anyone. More

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