Andy Zollinger | Page 75

welldone the service was done as expected,I had no problems and the window of service was done and delivered on schedule.We were informed ahead of time to wear the service was done as expected,I had no problems and the window of service was done and delivered on schedule.We were informed ahead of time to wear masks for infection protection. More

by PAULINE_MCFRLN Verified Customer Verified Customer

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Needed new tires Needed new tires unexpectedly and was so glad they were able to take care of my car. The experience was efficient and pleasant given the circumstances Needed new tires unexpectedly and was so glad they were able to take care of my car. The experience was efficient and pleasant given the circumstances. More

by Highlander Verified Customer Verified Customer

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I went in for my Toyota Corolla recall. I had to wait about 3 hours but that was what I was told so it was expected. I had made an appointment another day at 10:30am and had to come back/ rr- schedule be about 3 hours but that was what I was told so it was expected. I had made an appointment another day at 10:30am and had to come back/ rr- schedule because the line of cars was so long that just to be checked in would have taken it seemed an hour even though I I had an appointment which was a bit ofan inconvenience. I returned an made the appointment very early for the next time. It generally ran very smoothly. Someone came to the waiting room to inform me when the work was completed. However, I noticed afterward that I had a missed a call on my cell phone from Toyota/ the office over 10 mins before and had not heard the phone ring. I wished they had come to find me in the waiting room where I had told them I'd be waiting when they tried to call, so I was a bit annoyed. I also then had to search for my car all the way at the end where it was parked by the side exit/driveway. By the way, my rating for the service people is only 3 because I was forced to enter something to submit this. I have no idea who my service person was. More

by katerina3k3 Verified Customer Verified Customer

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The oil change took a little longer than expected, approximately 6 hours. The service advisor Andy also ignored me when I went to pick up my car. I was the the only person in the waiting area and he approximately 6 hours. The service advisor Andy also ignored me when I went to pick up my car. I was the the only person in the waiting area and he made eye contact with me twice and still did not come to check me out. He took the vehicle when I dropped it off so he definitely recognized me. Another associate was kind enough to ask if I was being helped, that associate checked me out. More

by Turf220 Verified Customer Verified Customer

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Had an appointment for oil change, showed up on time, waited 4 hours, car wasn't even touched yet, got me keys and left. Never again waited 4 hours, car wasn't even touched yet, got me keys and left. Never again More

by kris10143 Verified Customer Verified Customer

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I purchased my brand new 2019 Rav 4 from Valley Stream in Dec 2019, the dealership was very happy for the sale. Fast forward to July 2020 my car was stolen and recovered and I brought it to Valley to be repr Dec 2019, the dealership was very happy for the sale. Fast forward to July 2020 my car was stolen and recovered and I brought it to Valley to be reprogrammed. I had been exhausted from the night before filling out police reports etc. apart from the fact that Toyota Valley Stream say I wasn’t qualified for $1000.00 I was applying for to reprogram the car they advised me that I could have gotten my car back on Saturday. I ended up having to call Toyota Valley stream because no one called me to provide an update only to be told the department was closed and won’t be reopen until Monday. I’m writing this today (my birthday) and not only did I have to deal with the theft of my vehicle but the lack of care by Toyota Valley Stream. Thank you Toyota of Valley Stream for helping me to have one of the worst birthday of my life. All you guys are interested in is getting persons to purchase a car so you can get the loan and nothing else. No customer service skills, no empathy, nothing.... More

by PATRICIAK2008 Verified Customer Verified Customer

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Not pleased when clerk wrote on my shirt. Why is there a 25 word minimum? I do not understand this absurd requirement. Three more words. 25 word minimum? I do not understand this absurd requirement. Three more words. More

by jscook916 Verified Customer Verified Customer

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Always professional from the minute I drive up to the service door until I drive out with a smoothly running car. Thank you Advantage Toyota and specifically Andy for 7 years of great service! service door until I drive out with a smoothly running car. Thank you Advantage Toyota and specifically Andy for 7 years of great service! More

by mikiprs Verified Customer Verified Customer

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It was the worst, humiliating and disrespectful experience that I have ever had with a business, I will never ho back, employee was very rude. experience that I have ever had with a business, I will never ho back, employee was very rude. More

by Abenaw12 Verified Customer Verified Customer

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I have been trying to replace my keyfob several calls to dealership have not been returned . Last service I was told it would probably be two weeks. dealership have not been returned . Last service I was told it would probably be two weeks. More

by GLANDCRUISER Verified Customer Verified Customer

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