Andy Zollinger | Page 8

ABSOLUTE WORST SERVICE EXPERIENCE I took my pristine 2024 4runner with less than 3,500 miles for an oil change and a tire rotation. I also inquired about installing factory crossbars that I had purchase 2024 4runner with less than 3,500 miles for an oil change and a tire rotation. I also inquired about installing factory crossbars that I had purchased a while ago. I never installed them fearing that I would scratch the paint removing the roof rail covers. The biggest mistake I made was trusting my service advisor who assured me that I had nothing to worry about. After waiting almost 3 hours, I was finally told my car was ready. By the time I paid my car was left outside with the door open and no one in sight. I almost left after simply glancing at my newly installed crossbars. Luckily, I decided to take a closer look. To my dismay I found a dent nearly the size of a golfball above the driver side passenger window and of course the paint was scratched. I ran back inside the office but my service advisor was on the phone. A manager came outside and told me he's surprised this happened because the technician that worked on my car is "one of his better guys." I'm guessing one of his inferior techs would have also smashed my windows?? After the manager found another dent above the driver window he simply told me that "his dent guy can fix it." Upon further inspection, I have scratches and dents under all 4 roof rail covers. It's almost as though the technician used a crowbar to take off the covers. Complete disregard for my vehicle. I sincerely recommend thinking twice about servicing your car here and if you do, take a look at your car before you pay the invoice. *UPDATE After posting my review I received a call from Service Manager Xavier Ascencio who was very professional and seemed genuinely concerned about my negative experience. He asked me to bring back my vehicle so that a body shop can make the necessary repairs. Although I'm frustrated that my new car has to have dent repair and paint work simply because a Toyota technician lacked minimal consideration while attempting to complete a simple task, Xavier had a loaner car ready for me since the repair will take 1-2 weeks. I will be updating this review again once my 4runner is returned. **UPDATE #2 Repairs were completed by the body shop 9 days after leaving it at the service center. I picked up my vehicle the following day. Credit must be given where credit is due. Of course, I'd rather not have my car dented and scratched in several places by a technician in the first place, but all things considered, management rectified the situation to the best of their ability. The body shop did exactly what they said they would do. Thanks again to Xavier Ascencio for coordinating this effort. Much appreciated. More

by jcalde107 Verified Customer Verified Customer

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Andy was very pragmatic and straightforward in his suggestions on servicing my vehicle, I would only recommend Andy and William in the service department suggestions on servicing my vehicle, I would only recommend Andy and William in the service department More

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Andy was very pleasant as always, my vehicle was ready in about 1/12 hour about 1/12 hour More

by MOHINIDINDIAL Verified Customer Verified Customer

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Advantage Toyota is a great car dealership, I have been with them for the past five years. Reliable and great service. with them for the past five years. Reliable and great service. More

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Never a hard sell - if it is not a necessity they don’t push it! push it! More

by newmanhelen4 Verified Customer Verified Customer

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I do not like the extra money charged to use a credit card, it is a policy that needs to be changed! Andy was great! card, it is a policy that needs to be changed! Andy was great! More

by MrsBeatty Verified Customer Verified Customer

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I never had any issues with this service center. I got my car serviced on Friday 11/1 and on 11/3 my car shut down. It was the battery, I had to get a jump and then I purchased a battery. How cou I got my car serviced on Friday 11/1 and on 11/3 my car shut down. It was the battery, I had to get a jump and then I purchased a battery. How could the car have been serviced if 2 days later my battery died. More

by paulaangl Verified Customer Verified Customer

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Very friendly service, knowledgeable staff but I thought wait to have service done was a bit excessive. Three hours for front brakes. wait to have service done was a bit excessive. Three hours for front brakes. More

by steviec0610 Verified Customer Verified Customer

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I was treated with respect and had my expectations met Without any hassle, I was very happy with my visit Without any hassle, I was very happy with my visit More

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good service. was time consuming but overall good service. they replaced a tire for me. was time consuming but overall good service. they replaced a tire for me. More

by btrfly1184 Verified Customer Verified Customer

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