Angel Pimentel | Page 10

Matt Crane is the Best Very helpful and thorough in helping me between understand my vehicle issue. I was very concerned with a electronic issue and it was resolved in one v Very helpful and thorough in helping me between understand my vehicle issue. I was very concerned with a electronic issue and it was resolved in one visit. More

by SNOU Verified Customer Verified Customer

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Excellent Customer Service Took vehicle in for an oil change & to check the tire pressure. The maintenance light for tire pressure was stressing me out but it is finally off! Took vehicle in for an oil change & to check the tire pressure. The maintenance light for tire pressure was stressing me out but it is finally off! Thank you!! More

by NINAWANDY Verified Customer Verified Customer

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Great visit! Angel was great. Repairs were done in a timely manner and even was given a ride home. Very happy! I couldn't have asked for a better experience. Angel was great. Repairs were done in a timely manner and even was given a ride home. Very happy! I couldn't have asked for a better experience. More

by JEBBSMTS25 Verified Customer Verified Customer

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Camry 20 K Service Service was performed within the timeframe and price as quoted. .Customer Service Representative was very courteous and friendly .I would recommend Bo Service was performed within the timeframe and price as quoted. .Customer Service Representative was very courteous and friendly .I would recommend Boch Toyota Service to others. More

by CONNELLY222 Verified Customer Verified Customer

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Happy customer The service was first rate and appreciate the courtesy vehicle to work while my car was being serviced and recommend Boch Toyota Service to anyone! The service was first rate and appreciate the courtesy vehicle to work while my car was being serviced and recommend Boch Toyota Service to anyone! More

by Qaira K Verified Customer Verified Customer

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Feeling Swindled Boch Toyota is 2 miles away from my workplace, so I usually take my car there for service. I've always felt like I was treated fairly, and I've alway Boch Toyota is 2 miles away from my workplace, so I usually take my car there for service. I've always felt like I was treated fairly, and I've always had good interactions with all of the service technicians and managers. It's definitely more expensive than a local shop, but it was a price I was willing to pay for the convenience factor. However, I will not be going back again except in an emergency. I brought my car in for a state inspection on 7/24/2019. I knew I would need new tires to pass the inspection, so I had those done. The service advisor (Chris Gray) pointed out a few other things that needed to be done (replace timing chain tensioner/replace lower ball joints/replace tire pressure monitor), none of which I agreed to at the time, but I thanked him for his input. My car passed inspection. Almost immediately after leaving the lot, I noticed a loud, and unusual, creaking sound coming from the front left tire. I was heading out of town on vacation the next morning, and could not get back to have it looked into. I notified Chris that I was having an issue, and said I would be in as soon as I could. "As soon as I could" ended up being 8/21/2019-exactly 5 weeks later. Turns out the creaking sound was due to a broken wheel cover. Whether it was broken prior to my visit on 7/24/2019, or if it was broken by a technician while my tires were being replaced, I don't know (and I'm not really concerned about). The service advisor (Angel Pimentel) informed me of the good news that it was just a broken wheel cover, but he had some "bad news" for me otherwise. He proceeded to show me that: -The drive belt needed to be replaced -A brake light bulb needed to be replaced -both front AND rear brakes needed servicing and/or replacing Reminder: 5 weeks prior, my car PASSED a state inspection, which included a review of the brakes. The technician's report indicates that the left and right brake lining were both at 6mm. The rear brakes are drum, and the report just said "drum". 5 weeks later-35 days, 10 of which my car sat idle in the driveway-my left brake lining is now 3 mm, and the right is 4mm, and the rear drum is zero. I'm no mechanic, but I find it hard to believe that I would have worn down my front brakes that much in 25 days. I don't drive much (difference in the odometer between visits is 735, or just shy of 30 miles per day), but based on the reported difference, it looks like I would burn through brake pads in less than 6 months. I just don't buy it. On top of it, there was NO mention of any of the items which were reported to me on 7/24/2019. I get that different technicians may find different things. And if I hadn't just had an inspection AT BOCH, I might have believed that the brakes needed to be done. But something doesn't sit right with this. So I no longer trust that I'll get honest feedback at Boch Toyota, and will no longer go there for service nor recommend it to anyone. More

by JJV Verified Customer Verified Customer

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Replacement of radioafter dropping I brought my Camry in for service when my radio touch screen began to malfunction . I have bumper to bumper coverage, but wasn't sure if this particul I brought my Camry in for service when my radio touch screen began to malfunction . I have bumper to bumper coverage, but wasn't sure if this particular item was covered. I spoke with Angel, a fine young man whose only interest was to make sure I received proper service. The radio was ordered, I was called when it arrived, and within a day of dropping it off, my car was ready to go. Unfortunately, Angel was out when I came in, but another of your fine employees took care of my paperwork (nothing better than to see the amount at the bottom of the form says 000.00) The man even helped me pair my new phone to the car! Needless to say I am very satisfied with the service I have received, and will continue to be a customer. Thank you Rick Ferrante More

by RICKART Verified Customer Verified Customer

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well organized, informative, efficient Good job - Angel did an excellent job communicating and the work was done in the suggested time with several suggestions made for future appointments. Good job - Angel did an excellent job communicating and the work was done in the suggested time with several suggestions made for future appointments...highly recommended! More

by John Clark Verified Customer Verified Customer

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Smooth and easy services Hola! My name is Melissa and I wanted to express my appreciation by Thanking Joseph Baribeault for his awesome and forever young and happy soul. He ma Hola! My name is Melissa and I wanted to express my appreciation by Thanking Joseph Baribeault for his awesome and forever young and happy soul. He made my car shopping much easier than I thought it would be. My husband and I got to learn a little about him as he took my husband and I for a ride he also took the time and tried very hard to find a silver Highlander wish was my preference. Of course I settled with the black one instead since the silver was not available. he continued providing us with detail information about our new vehicle. His feedback worked wonders got me to settle even more with the vehicle and gain my trust. I can’t go without mentioning the whole personal there at Boch Toyota everyone was so friendly. It seemed that everyone gets along and work well together in such way that the customers like us are happy and comfortable with what we are getting. Thank You all kindly. Melissa & Eddie More

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Check Tran The service for my 2012 Camry was Excellent. angel was polite professional and helpful. He took the time to explain.any of the issues with my car. The service for my 2012 Camry was Excellent. angel was polite professional and helpful. He took the time to explain.any of the issues with my car. He help get me a ride home and contacted me as soon as information was available. More

by KO6752 Verified Customer Verified Customer

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