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Angel Rivera

Overview Reviews (59) Inventory (168)

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Angel Rivera

Angel Rivera | Page 4

Service Advisor

Gary Rome Kia

809 Enfield Street
Enfield, CT 06082

4.8

59 Reviews

4.8

59 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (59) Inventory (168)

59 Reviews of Angel Rivera

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August 27, 2026

Dealership Rating

Employee Rating

Always a pleasure bringing my car to you guys thanks again will be back around again will be back around More

by GABRIELSCALES87

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kayliana Davis

Aug 27, 2026 -

Gary Rome Kia responded

Thank you for the five-star rating and kind words. We’re glad servicing your Optima is always a pleasure, and we look forward to helping again soon.

August 20, 2026

Dealership Rating

Employee Rating

Very impressed with the quickness of service done. In and out within 1hour 25 minutes! Great job! Very polite service advisor. In and out within 1hour 25 minutes! Great job! Very polite service advisor. More

by JOJo032162

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 20, 2026 -

Gary Rome Kia responded

Knowing how impressed you were by the quick turnaround for your Kia Sportage service means a lot to our team. We’re pleased we could complete your service in just 1 hour and 25 minutes. It’s rewarding to know Angel provided such polite, friendly assistance throughout your visit.

August 11, 2026

Dealership Rating

Employee Rating

Working with Mr. Rivera around the issues with 23 Kia Niro EV has been seamless and very much appreciated! Rivera around the issues with 23 Kia Niro EV has been seamless and very much appreciated! More

by JOHNSONDARR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 11, 2026 -

Gary Rome Kia responded

Hearing that working with our team on your Kia Niro EV felt seamless means a lot to us. Our service department is pleased we could resolve those issues for you, and your kind words mean a great deal to our team.

August 07, 2026

Dealership Rating

Employee Rating

Unresolved issues with poor communication Recommended solution was not acceptable. Solution presented was to spend $450 to maybe possibly resolve the issue but most likely not solution was not acceptable. Solution presented was to spend $450 to maybe possibly resolve the issue but most likely not More

by Kylekenney35

Verified Customer

Recommend Dealer

Other Employees Tagged: Angel Rivera

Aug 07, 2026 -

Gary Rome Kia responded

Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the communication and the recommended solution. We understand your hesitation in moving forward with a repair when the outcome cannot be guaranteed. Your concerns are important to us, and we appreciate the opportunity to review your experience and improve how we communicate repair recommendations and expectations. Can you please reach out to our Service Manager, Trisden Toccaline 860-698-1487, thank you.

August 05, 2026

Dealership Rating

Employee Rating

Easy to sign in when you get there, they did what I asked. Comfortable waiting area. asked. Comfortable waiting area. More

by KATHLEEN.DYER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Angel Rivera

Aug 06, 2026 -

Gary Rome Kia responded

Hearing that the check-in process was easy means a lot to our service team. We’re glad we could take care of your requests and that you felt comfortable in our waiting area during the service on your Kia Niro.

August 04, 2026

Dealership Rating

Employee Rating

Very happy with my recent service . Angel was kind and courteous and very helpful Angel was kind and courteous and very helpful More

by TAMMYSTEVEDION

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Angel Rivera

Aug 04, 2026 -

Gary Rome Kia responded

Thank you for your kind words! We're so glad to hear you had a great service experience. We appreciate your business and look forward to seeing you again!

August 01, 2026

Dealership Rating

Employee Rating

Great Customer Service. Everyone was helpful and friendly They made it easy to get my car serviced Everyone was helpful and friendly They made it easy to get my car serviced More

by MsSherrie

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Angel Rivera

Aug 01, 2026 -

Gary Rome Kia responded

Thank you for sharing your experience with your Kia Seltos service. Angel and our team are glad to know the process was easy and that you found our staff friendly and helpful. We look forward to assisting you again.

July 31, 2026

Dealership Rating

Employee Rating

Everyone was friendly and accommodating and communicated clearly. Everyone was friendly and accommodating and it was a good service experience. clearly. Everyone was friendly and accommodating and it was a good service experience. More

by LEAHMPLATH

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Angel Rivera

Jul 31, 2026 -

Gary Rome Kia responded

Your comments about our team’s friendliness and clear communication mean a lot to Angel and our service staff. We’re glad your Kia was well cared for. Feel free to reach out whenever we can assist again.

July 31, 2026

Dealership Rating

Employee Rating

Very friendly, answered questions. Clean sitting area. Enjoyed the car wash too. Will come back again. Thank you Clean sitting area. Enjoyed the car wash too. Will come back again. Thank you More

by SANDYPAW1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 31, 2026 -

Gary Rome Kia responded

Thank you for your wonderful review! We appreciate your support and look forward to welcoming you back on your next visit!

July 27, 2026

Dealership Rating

Employee Rating

I already did in my first response I did Please refer to my first text response my first text response More

by SDNOWAK

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Angel Rivera

Jul 28, 2026 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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