Angel Vazquez | Page 2

We purchased 3 vehicles from Bridgewater Chevrolet in approximately 2 years, but after our most recent experience, we will not be returning. After purchasing our Traverse, dealership staff told my hus approximately 2 years, but after our most recent experience, we will not be returning. After purchasing our Traverse, dealership staff told my husband he could leave his belongings in our trade-in overnight and return the next day for them. When he returned, most of his belongings were gone. We were later told a technician had removed them. After multiple trips, some items were eventually returned, but approximately $300 worth of personal property is still missing months later. We then purchased a Trax, and the dealership lost my license plates after my salesperson had confirmed in writing that he was holding them for me. When my husband went back after being told everything was ready, the salesperson insisted that we had the plates, and the conversation escalated into a heated argument. The dealership ultimately could not locate them, and we had to complete additional paperwork and make yet another trip for replacement plates. There were other issues as well, including registration/documentation errors and repairs and a detail that had been promised when we purchased the Traverse. Our collision center ultimately coordinated with Bridgewater Chevrolet to have the promised repairs completed while our vehicle was there for unrelated accident repairs. Now we have another concern. When we picked up the Traverse, the collision center told us Bridgewater Chevrolet had replaced the windshield as part of that promised work. However, the previous owner’s car-wash membership sticker, our dash cam, our E-ZPass adhesive strips and the other existing stickers are all still attached to the inside of the windshield in their exact original locations. We are now requesting documentation to confirm whether the windshield was actually replaced. What has been most disappointing throughout this experience is the lack of accountability and communication from management. Angel told me he would escalate the missing-property issue and never followed up. I sent two emails to senior dealership management explaining everything and requesting assistance and received no response. At our salesperson’s suggestion, I also documented the unresolved issues through the dealership’s shared customer text system. That message was never acknowledged either. Mistakes happen, and we gave the dealership numerous opportunities to make things right before posting this review. We were repeat customers who had previously left positive feedback and completed positive customer surveys because we trusted this dealership. Unfortunately, after everything that has happened—and particularly the lack of response from management—that trust is gone. More

by jmocerino Verified Customer Verified Customer

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I like the lay out of the cars on display, very comfortable waiting area. All employees are very friendly, and knowledgeable I enjoy coming to your establishment, I feel so comfortable, most imp comfortable waiting area. All employees are very friendly, and knowledgeable I enjoy coming to your establishment, I feel so comfortable, most importantly I never feel judged when I walk threw your doors More

by billhx.billy Verified Customer Verified Customer

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Fueron muy amables Buena atención,en todo momento, me ayudaron a encontrar lo que buscaba angel y Michel ayudaron a encontrar lo que buscaba angel y Michel More

by PICISS1203 Verified Customer Verified Customer

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I’m very pleased with the service and sales department of Bridgewater Chevrolet. I like to give thanks to Scott and service and Michele and sales for the wonderful work that they did for me.. Bridgewater Chevrolet. I like to give thanks to Scott and service and Michele and sales for the wonderful work that they did for me.. More

by champagnetonyd Verified Customer Verified Customer

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