Ourisman Toyota of Richmond

Eric Thomas was very friendly, courteous, helpful and knowledgeable when he when he sold me my 2026 RAV4, thank you. knowledgeable when he when he sold me my 2026 RAV4, thank you. More

Was very pleased with service. Wait time wasn’t too long. Will have brakes done next time. Wait time wasn’t too long. Will have brakes done next time. More

I can see a xx-er when I see one. Ethan seems nice in the beginning but everything turned below my expectations when after waiting 4 hours I got a text my car is ready but when I got Ethan seems nice in the beginning but everything turned below my expectations when after waiting 4 hours I got a text my car is ready but when I got to his desk he was at lunch with out passing down to a colleague. I had to bully my way out and make one of the advisors to let me out of there. After I retrieve the car I noticed right away the tire rotation was not completed and the engine was overfilled with oil. I left over 5 messages during the week and Ethan never return my call regarding my concerns. I end up reaching to Service Manager who graciously agreed fix the issues. Ethan you are no longer my service advisor. More

I have always received an excellent customer service every time I took my car over the years. I definitely would recommend it to my friends. every time I took my car over the years. I definitely would recommend it to my friends. More

The customer service is outstanding and they make sure that you have what you need and want and break down everything before you buy or get service. that you have what you need and want and break down everything before you buy or get service. More

This was my first vehicle purchase in 12 years and Biju made it easy. He is knowledgeable and kind. I would recommend Ourisman and Biju to anyone looking for a Toyota. made it easy. He is knowledgeable and kind. I would recommend Ourisman and Biju to anyone looking for a Toyota. More

Super customer service ! Polite and thorough . Ethan was wonderful. Above and beyond. Gave me complimentary car wash. Was so impressed went to wash bay to give the individual Polite and thorough . Ethan was wonderful. Above and beyond. Gave me complimentary car wash. Was so impressed went to wash bay to give the individual a tip. I live in Charlottesville but will always come to Ourisman. George More

My service was done well and in a timely fashion. Everyone is friendly and helpful. My car was clean as if nothing was done which is important to me! Everyone is friendly and helpful. My car was clean as if nothing was done which is important to me! More

I had heard that this ownership would be an improvement over the prior owner but I am not sure that is true, I waited at the dealership for my recent app for a 50K checkup. It took three hours. And thrrr w over the prior owner but I am not sure that is true, I waited at the dealership for my recent app for a 50K checkup. It took three hours. And thrrr were no problems with my vehicle. I had an 8:15 am appointment mid-month. I really liked my service advisor, Evan, but I had another appointment following the checkup and could not wait for my requested car wash ( apparently very backed up with only one person working). In general, I find the male service advisers very unfriendly to this very friendly female judge (not stupid). Their heads drop to their desks as soon as they see me walk in, I am considering taking my business elsewhere, including the purchase of a new car. Unfriendly staff + three hour wait for easy check up not including car wash = very unhappy 20/yest customer. More

Everyone is very nice at this dealership. I was kept informed throughout the process. Was very nice. I was kept informed throughout the process. Was very nice. More