Ourisman Toyota of Richmond

Very friendly and polite and keeping us updated while the technician working on the car technician working on the car More

Work was done efficiently and I was in and out and was satisfied with my visit. satisfied with my visit. More

I was called to have my last oil change done. When I arrived, they informed me that they could only perform a tire rotation. I tried to explain my situation or what i was told on the phone, but When I arrived, they informed me that they could only perform a tire rotation. I tried to explain my situation or what i was told on the phone, but they refused to listen or allow me to finish my sentence. More

I have an appointment to get my car inspected and I was in and out of there in record time. in and out of there in record time. More

3 different occurrences made me return to the dealership before the deal was “Done” clean and helpful in removing personal effects from the total Highlander. Saved me the agony. Mike Secours’s is tops!! before the deal was “Done” clean and helpful in removing personal effects from the total Highlander. Saved me the agony. Mike Secours’s is tops!! More

Chad Traylor assisted me with the previously recommended repair and a State Safety Inspection on this visit. He was courteous, friendly, helpful, and knowledgeable. The repairs were done quickly, and he k repair and a State Safety Inspection on this visit. He was courteous, friendly, helpful, and knowledgeable. The repairs were done quickly, and he kept me informed on the progress and any other items that would need attention in the future. I will definitely return to this dealership for anything that my vehicle needs because they provide the best service time after time. The team at Ourisman Toyota of Richmond is the best! Thanks, guys! More

I recently purchased a **2026 Toyota Camry XSE**, and I want to express how grateful I am for the exceptional service provided by **Biju**. From the moment I walked into the dealership, he made the entire want to express how grateful I am for the exceptional service provided by **Biju**. From the moment I walked into the dealership, he made the entire process smooth, stress-free, and comfortable. Biju went above and beyond to help me understand the pricing, payments, and all the details in the paperwork. He explained everything clearly, answered all my questions with patience, and never pressured me at any point. His professionalism and friendly attitude made a big difference. I truly appreciate how much he helped me throughout the buying process—especially considering my credit situation—yet he still made sure I got a great deal and left completely satisfied. If you are planning to buy a car at Ourisman Toyota of Richmond, I highly recommend asking for **Biju**. He did a fantastic job, and I’m very happy with my new Camry and the overall experience. Thank you, Biju! More

The first time I came here several months ago was awesome. I worked with a man named Carl. Very friendly. HOWEVER, this time I worked with someone whose name starts with the letter E. (he knows who h awesome. I worked with a man named Carl. Very friendly. HOWEVER, this time I worked with someone whose name starts with the letter E. (he knows who he is). He was not nice at all. I found him to be stoic and overall unfriendly. He also seemed like he could care less what I wanted. He certainly doesn’t seem like someone who enjoys his job. I didn’t trust anything he said after that initial interaction. I will definitely not work with this man ever again in the future. He made me feel extremely uncomfortable. It’s really too bad because my first visit was so nice. I definitely will come back because I think they do good work but they really need to be aware of who they’ve got as customer service. It was not a nice experience. More

Arrived on time but was ignored for over 5 minutes. A brief “l’ll be with you in a minute would have a least let me know I was recognized. After the service I received a text saying car is ready. No co A brief “l’ll be with you in a minute would have a least let me know I was recognized. After the service I received a text saying car is ready. No comment that there were no issues just go to the cashier to check out. More

Chad was amazing. So polite, friendly, helpful. He listened to my concerns & addressed them. Chad is a true asset to this dealership So polite, friendly, helpful. He listened to my concerns & addressed them. Chad is a true asset to this dealership More