The technicians and all other employees were very polite,
courteous, and helpful in every way. I would recommend this dealership very highly.
courteous, and helpful in every way. I would recommend this dealership very highly.
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by Carloyn
Service Price Transparency
Jun 09, 2026 -
Priority Lexus Newport News responded
Thank you for recommending Priority Lexus Newport News so highly, Carolyn! It is fantastic to hear that the whole crew left a great impression and earned your five-star review. See you next time!
To pricey, $100 labor charge for everything.
$100 install parking light, $100 remove engine cover (2 bolts), $100 install wiper blades, &100 lnstall pvv value. Asked to talk to mechanic, told n/
$100 install parking light, $100 remove engine cover (2 bolts), $100 install wiper blades, &100 lnstall pvv value. Asked to talk to mechanic, told n/a. Will not return, too expensive to repair minor jobs
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by jberryjw
Service Price Transparency
Jun 08, 2026 -
Priority Lexus Newport News responded
We appreciate your feedback and understand your concerns regarding our labor charges. We aim to provide fair pricing, but we clearly missed the mark for you. If you'd be open to discussing this further, please reach out so we can better understand how we might improve your experience moving forward. Thank you, Priority Customer Relations - feedback@priorityautomotive.com
Service was performed in a professional and timely
manner. Personnel were friendly and waiting area was comfortable.
manner. Personnel were friendly and waiting area was comfortable.
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by dmumford
Service Price Transparency
Other Employees Tagged:
Darrell
May 28, 2026 -
Priority Lexus Newport News responded
Thank you for sharing your feedback about our team! We appreciate your business and hope to see you again at Priority Lexus Newport News.
Angie and her service teams are the best.
Jose followed the status of my car and kept me informed. Mike sent me one of the must professional technical videos of the condition/ status of my ca
Jose followed the status of my car and kept me informed. Mike sent me one of the must professional technical videos of the condition/ status of my car. I took his recommendations on what needed replacing. Thanks again.
Bill
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by c
Other Employees Tagged:
Jose and Mike
May 20, 2026 -
Priority Lexus Newport News responded
Hi Bill, thank you so much for your positive feedback! We're happy to hear you had such a great experience with our team at Priority Lexus Newport News. We'll make sure to pass on your kind words to Angie, Jose, and Mike. Enjoy the road ahead!
Very professional and nice to speak with, explained
everything to me. I was very satisfied.
everything to me. I was very satisfied.
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by tunahunt
Service Price Transparency
Feb 03, 2026 -
Priority Lexus Newport News responded
That is wonderful to hear! At Priority, we believe that automotive care is just as much about the people as it is about the machines. Being professional and easy to speak with is a standard we set for every member of our team, and we are thrilled that you left feeling very satisfied.
Taking the time to explain the "how" and "why" behind your vehicle's needs is how we build trust, ensuring you never feel like just another number in the service bay.
The service department is excellent.
The videos provided by the mechanics are well done and informative. Jose manages a smooth running department.
The videos provided by the mechanics are well done and informative. Jose manages a smooth running department.
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by W
Service Price Transparency
Other Employees Tagged:
Jose and Dale Randall do an excellent job!
Jan 08, 2026 -
Priority Lexus Newport News responded
We're delighted to hear you had such a positive experience with our service department at Priority Lexus Newport News! Thank you for highlighting Jose and the team's efforts. Safe travels!
Mohammed took the time to go over every aspect of my new
car and I left comfortable and confident that I could drive and enjoy it.
car and I left comfortable and confident that I could drive and enjoy it.
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by smehr01
Jan 08, 2026 -
Priority Lexus Newport News responded
Thank you for sharing your experience! We're happy to hear Mohamed ensured you had a comfortable and confident introduction to your new car. Safe travels from all of us at Priority Lexus Newport News!
Great service and efficient also friendly service, and I
was kept posted on the progress
was kept posted on the progress
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by Tatee .cummings
Service Price Transparency
Dec 08, 2025 -
Priority Lexus Newport News responded
That's wonderful to hear! We're so glad you had great, efficient, and friendly service, and that you were kept posted on the progress.
The service at this dealership is top-notch.
The staff is cordial, responsive, and get you in and out in a reasonable time. Their caring attitudes make you feel that not just your business ma
The staff is cordial, responsive, and get you in and out in a reasonable time. Their caring attitudes make you feel that not just your business matters, but you also matter.
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by Silverlex25
Service Price Transparency
Nov 26, 2025 -
Priority Lexus Newport News responded
Thank you for the review! We are thrilled to hear that you've had a top-notch experience with our team. We are grateful for your business and we hope to serve you again at Priority Lexus Newport News!
Very prompt and always do a great job with service.
I love the video updates provided explaining service done.
I love the video updates provided explaining service done.
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by nydeeva
Service Price Transparency
Nov 24, 2025 -
Priority Lexus Newport News responded
That's wonderful to hear! We're so glad we are very prompt, always do a great job with service, and that you love the video updates provided explaining the service done.
Thank you for sharing your positive feedback!