This is my second Lexus.
Fifty per cent of my decision to buy another Lexus was the service and the service personnel! I have always been treated “ like family” and always re
Fifty per cent of my decision to buy another Lexus was the service and the service personnel! I have always been treated “ like family” and always received outstanding service on my vehicle! When the service was over 2 hours , I have always been given a loaner. Now you even get to see a video of what is being done to your car while you wait. FIVE stars all the way!!!! A grateful Lexus owner! Pat Prentiss
More
by Pat Prentiss
Service Price Transparency
Sep 17, 2025 -
Priority Lexus Newport News responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Service was prompt and efficient.
I was informed of the progress via text messages and pictures.
I was informed of the progress via text messages and pictures.
More
by Sue
Service Price Transparency
Sep 17, 2025 -
Priority Lexus Newport News responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Everyone in the service department was great!
!! They were very friendly. I didn't have to wait long service. Thats a huge plus. Darrell was very informative and wasn't pushy at all. Thank you for
!! They were very friendly. I didn't have to wait long service. Thats a huge plus. Darrell was very informative and wasn't pushy at all. Thank you for my wonderful experience
More
by JessieP
Service Price Transparency
Other Employees Tagged:
Darrell Ackiss
Sep 16, 2025 -
Priority Lexus Newport News responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Service department young man named Darrell was a good rep
for the Lexus dealer service department. Good job.
for the Lexus dealer service department. Good job.
More
by Efmaxx.ef
Service Price Transparency
Sep 13, 2025 -
Priority Lexus Newport News responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Lexus Newport News!
Excellent service for my Lexus.
They sent me a video of everything going on with my truck, got it inspected, tires mounted and rotated, flawless, and even washed and vacuumed it.
They sent me a video of everything going on with my truck, got it inspected, tires mounted and rotated, flawless, and even washed and vacuumed it.
More
by audiogti
Service Price Transparency
Sep 13, 2025 -
Priority Lexus Newport News responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Priority Lexus Newport News to be a positive one. Please don't hesitate to reach out if you need anything else.
Latoya was great she always effectively addresses m
concerns regarding my vehicle she provides great customer service
concerns regarding my vehicle she provides great customer service
More
by Mizpjh
Service Price Transparency
Sep 05, 2025 -
Priority Lexus Newport News responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Excellent service.
clean service center. Friendly associates. Service performed in the time stated. Car was clean after service.
clean service center. Friendly associates. Service performed in the time stated. Car was clean after service.
More
by hsrussell
Service Price Transparency
Aug 14, 2025 -
Priority Lexus Newport News responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Priority Lexus Newport News to be a positive one. Please don't hesitate to reach out if you need anything else.
Priority has been a very positive experience, from buying
in 2024 to service in 2025. Excellent dealership.
in 2024 to service in 2025. Excellent dealership.
More
by RPH907
Service Price Transparency
Aug 13, 2025 -
Priority Lexus Newport News responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Priority Lexus Newport News, we look forward to having you as a valued customer for many years to come!
This was our first time requesting service at your
dealership and found it to be a very pleasant experience.
dealership and found it to be a very pleasant experience.
More
by Antbar41
Service Price Transparency
Other Employees Tagged:
Jose B
Aug 07, 2025 -
Priority Lexus Newport News responded
Thank you for choosing Priority Lexus Newport News and for sharing your experience with us! We hope to serve you again in the future! Safe travels!
The experience was amazing.
Everyone is professional and the service was timely. Great team effort in my observation.
Everyone is professional and the service was timely. Great team effort in my observation.
More
by jstbreal
Service Price Transparency
Aug 03, 2025 -
Priority Lexus Newport News responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Dealer Reviews
Cars for Sale
Dealer Log In
