Anje Clay | Page 3

Went in for an oil change on my old Kia and ended up buying a new Kia. I couldn't be happier with my purchase. The service department was very helpful when we arrived, and while we waited, we decided t buying a new Kia. I couldn't be happier with my purchase. The service department was very helpful when we arrived, and while we waited, we decided to look at new cars. Salesman Billy Bidwell was very knowledgeable and easy to work with. We were able to work out a deal that day and I have no regrets and love my new Kia Optima. The entire experience was exceptional and I highly recommend Universal Kia of Franklin, TN. More

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I walked in and asked for Tony. I told him exactly what I wanted and he delivered in a short time. This is my 2nd car to buy from Tony and won't be my last. Love my new car! Thanks to all who helped me I wanted and he delivered in a short time. This is my 2nd car to buy from Tony and won't be my last. Love my new car! Thanks to all who helped me with my purchase! More

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Service is excellant at this location. Wish I could get a price break as I drive a lot if miles and need service more frequently than most owners. How about a free service after 10? price break as I drive a lot if miles and need service more frequently than most owners. How about a free service after 10? More

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Anje Clay went through all of the things done to my car. Quick service done in short amount of time without a long of waiting time. Really appreciate her help. She is very through and nice. Quick service done in short amount of time without a long of waiting time. Really appreciate her help. She is very through and nice. More

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The service department at Universal Kia is always really friendly and accommodating. They make sure I get the specials when I check out too! They keep my Kia running smoothly. friendly and accommodating. They make sure I get the specials when I check out too! They keep my Kia running smoothly. More

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Anje Clay has always been "GREAT" each time I bring my KIA in for service. People like ANJE C. and Kurt L. is the only reason we have 3 KIA's bring my KIA in for service. People like ANJE C. and Kurt L. is the only reason we have 3 KIA's More

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I love it going to the service department. They know me by name. They take really great care of my car. Explain what the did to it and let me know when the next visit if something is going to have to be do by name. They take really great care of my car. Explain what the did to it and let me know when the next visit if something is going to have to be done. I appreciate Anje & recommend her & all of the staff highly!!! More

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As Kia service customers, we have come to appreciate Anje Clay. She is the best. She listens, explains things very well and is always friendly and cheerful. Many years ago I worked as warranty manager at Clay. She is the best. She listens, explains things very well and is always friendly and cheerful. Many years ago I worked as warranty manager at a large foreign car dealership in Maryland. I understand something about how car dealerships work. I also dealt with service writers every day. Anje is on top of things. Never disappoints. She is outstanding. The best I've ever met, Keep her around. She represents your company well. More

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Prompt, curteous service. Make an appointment and never have to wait to get service. Everyone is friendly and all work is explained. Thanks, and Happy New Year! have to wait to get service. Everyone is friendly and all work is explained. Thanks, and Happy New Year! More

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Got my tires rotated there. Asked how much. "$19.95 plus tax." Except they also charged me a couple bucks for "hazardous waste disposal" and "document storage." Se "$19.95 plus tax." Except they also charged me a couple bucks for "hazardous waste disposal" and "document storage." Seriously? When I complained, the response was "we put that in all the bills." Update: Got a very fast response, and proceeded to have this exchange: Carnival Kia of Franklin wrote on 12/12/2012 3:14:17 PM: My name is Joseph Attigliato, I am the Internet Director here for the Carnival Auto Group. My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I wanted to personally apologize for what happened to you in our service department the other day. I do not think it was anyone's intention to misrepresent you, that being said, I agree with you that it could have been handled better. If you like I would be happy to take care of your next oil change and tire rotation in light of what has happened. Totally complimentary with no other fees. We value our image on Dealer Rater and hopefully accept our apologies, and in turn use the same method of letting us know about our poor performance, to let others know how we were quick to fix it. You can update your review at any time by logging into your review and selecting "edit." I work out of the Franklin store so you would be able to see me personally when it is time. Feel free to contact me at 615-224-7973. Thank you, Joseph Attigliato awvidmer wrote on 12/12/2012 5:06:27 PM: Joseph: Thank you for the quick response. Obviously, the issue isn't the money, it's the policy and attitude. While I am happy to accept your offer and edit my review to reflect your response, I still am concerned that these added, unnecessary fees will continue to be charged to me and other unwitting customers when the services aren't complimentary. You must agree that tire rotation produces no waste to speak of, and that your documents are all stored on computer, as all modern businesses do. This makes me extremely nervous in the event of a need for more extensive service. I have no problem doing business with people who need to make a profit: all businesses do. But I have a serious problem with businesses who use devious methods to do so. Many dealers have worked hard to overcome the long-held shady reputation of the auto sales industry, and I, in fact, have done some of this work myself for clients. These kinds of charges, for me, represent a step backward. Bottom line: while the free services are nice, I would rather hear that you are changing your policy to be upfront about all charges. Nevertheless, i will edit my review based on your previous and subsequent response, whatever it may be. Thanks again for the timely communication. Carnival Kia of Franklin wrote on 12/14/2012 9:58:50 AM: I hope you do not mind but I forwarded your concern to our corporate ownership group. We have been pushing for some time now at the store level to have some of these charges removed. We also feel that they are confrontational and do not add anything to the experience. They let me know that at the beginning of the year they will be examining policies like this, and that you were not the first (even at this store) to bring this topic up. I was waiting on a response before I answerd your message. While I can not control it directly, imput like yours is important in affecting change. Historically they are very responsive to issues like these. In the meantime, we would be happy to do your services, and if you do not feel comfortable with our facitily because of what happened feel free to use any of the 3 locations to take advantage of the offer I have extended you. They all have my number and know me well. Next time you are in the Franklin store feel free to stop by and say hello. Thanks again for your understanding. awvidmer wrote on 12/14/2012 1:29:35 PM: Joseph: I appreciate your response and frankness. Let's hope that this exchange helps to create a more transparent and trustworthy experience for all customers going forward. I will edit the review to reflect this thread as soon as I have an extra minute. Thanks again for your considerate response. More

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