Anje Clay | Page 4

Got my tires rotated there. Asked how much. "$19.95 plus tax." Except they also charged me a couple bucks for "hazardous waste disposal" and "document storage." Se "$19.95 plus tax." Except they also charged me a couple bucks for "hazardous waste disposal" and "document storage." Seriously? When I complained, the response was "we put that in all the bills." Update: Got a very fast response, and proceeded to have this exchange: Carnival Kia of Franklin wrote on 12/12/2012 3:14:17 PM: My name is Joseph Attigliato, I am the Internet Director here for the Carnival Auto Group. My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I wanted to personally apologize for what happened to you in our service department the other day. I do not think it was anyone's intention to misrepresent you, that being said, I agree with you that it could have been handled better. If you like I would be happy to take care of your next oil change and tire rotation in light of what has happened. Totally complimentary with no other fees. We value our image on Dealer Rater and hopefully accept our apologies, and in turn use the same method of letting us know about our poor performance, to let others know how we were quick to fix it. You can update your review at any time by logging into your review and selecting "edit." I work out of the Franklin store so you would be able to see me personally when it is time. Feel free to contact me at 615-224-7973. Thank you, Joseph Attigliato awvidmer wrote on 12/12/2012 5:06:27 PM: Joseph: Thank you for the quick response. Obviously, the issue isn't the money, it's the policy and attitude. While I am happy to accept your offer and edit my review to reflect your response, I still am concerned that these added, unnecessary fees will continue to be charged to me and other unwitting customers when the services aren't complimentary. You must agree that tire rotation produces no waste to speak of, and that your documents are all stored on computer, as all modern businesses do. This makes me extremely nervous in the event of a need for more extensive service. I have no problem doing business with people who need to make a profit: all businesses do. But I have a serious problem with businesses who use devious methods to do so. Many dealers have worked hard to overcome the long-held shady reputation of the auto sales industry, and I, in fact, have done some of this work myself for clients. These kinds of charges, for me, represent a step backward. Bottom line: while the free services are nice, I would rather hear that you are changing your policy to be upfront about all charges. Nevertheless, i will edit my review based on your previous and subsequent response, whatever it may be. Thanks again for the timely communication. Carnival Kia of Franklin wrote on 12/14/2012 9:58:50 AM: I hope you do not mind but I forwarded your concern to our corporate ownership group. We have been pushing for some time now at the store level to have some of these charges removed. We also feel that they are confrontational and do not add anything to the experience. They let me know that at the beginning of the year they will be examining policies like this, and that you were not the first (even at this store) to bring this topic up. I was waiting on a response before I answerd your message. While I can not control it directly, imput like yours is important in affecting change. Historically they are very responsive to issues like these. In the meantime, we would be happy to do your services, and if you do not feel comfortable with our facitily because of what happened feel free to use any of the 3 locations to take advantage of the offer I have extended you. They all have my number and know me well. Next time you are in the Franklin store feel free to stop by and say hello. Thanks again for your understanding. awvidmer wrote on 12/14/2012 1:29:35 PM: Joseph: I appreciate your response and frankness. Let's hope that this exchange helps to create a more transparent and trustworthy experience for all customers going forward. I will edit the review to reflect this thread as soon as I have an extra minute. Thanks again for your considerate response. More

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Anje is the reason I bring my Sportage back for service. Her personality is great and makes me feel appreciated. She shows a sincere concern for my car and my happiness with the car. Her personality is great and makes me feel appreciated. She shows a sincere concern for my car and my happiness with the car. More

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Both Anje and Sean always remember me when I call and give my name. They take very good care of my car and me. I have never had to go back for the same problem, except when they had to order a part. give my name. They take very good care of my car and me. I have never had to go back for the same problem, except when they had to order a part. More

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The customer service is EXCELLENT. They listened to my problems with my car and went out of their way to fix any problems & gave me the answers. Prices are very reasonable. Anje & Sean are very friendly & problems with my car and went out of their way to fix any problems & gave me the answers. Prices are very reasonable. Anje & Sean are very friendly & helpful. Thank You!!!! More

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I Had my 2013 Kia Optima EX. brought in for service for some warranty work. the GPS decided it was in Michigan not Tennessee. i am sure Michigan is nice, but... It was traced to a bad GPS Dorsal antenna some warranty work. the GPS decided it was in Michigan not Tennessee. i am sure Michigan is nice, but... It was traced to a bad GPS Dorsal antenna. Anje did her best to keep me happy along with Lyle the salesman that helped me purchase my Optima. While I was disappointed, I gave Carnival Kia an opportunity to make my GPS right. There was also a problem with the rear Dome Lamp assembly too related I suspect to the GPS Dorsal issue. Uncertain. In any case it did take 2 visits to resolve my Dome Lamp issue. I am not deterred by this blip on the automobile radar. I have been involved with cars for over 45 years plus as a hobby and passion. So I know how bad things could get. Anje and the folks at Carnival keep my faith that trying new things does not have to be worrisome. I have never owned a Kia before, so I did have trepidation's here a bit. Except for the time the part took for the 2 times this repair needed to be done, none of which is Anje's fault, the issues were resolved, and my 2013 Kia Optima EX is doing exceptionally well. I keep my cars always near museum clean. I love all my cars, and with the great support at Carnival Kia of Franklin, I will continue being a fan of my newest of automobiles, my 2013 Kia Optima EX. I look forward to a reliable and enjoyable experience with my Optima. I know Carnival Kia of Franklin will be ready to help. Thank you Anje, and all the staff at Carnival Kia of Franklin. Best regards. Vincent Chen. More

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Anje Clay and Kia Franklin are the best service consultant and department I have ever used! She is extremely helpful and I always look forward to working with her. consultant and department I have ever used! She is extremely helpful and I always look forward to working with her. More

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Like most of you, I have dealt with a lot of car sales organizations. The entire team at Carnival Kia Franklin that I dealt with, from GM Tracy, to the fabulous Kurt Lytle, to Tim and Tabitha in Finance, organizations. The entire team at Carnival Kia Franklin that I dealt with, from GM Tracy, to the fabulous Kurt Lytle, to Tim and Tabitha in Finance, and finally to the supreme Anya in Service, was nothing short of exemplary. In fact, I will put it this way; I felt more like I was at a family reunion than at a car dealership. The best part of all was Tracy and Kurt made good on a promise of some service that was a few weeks "post-sale", and this has NOT been my experience when dealing with other dealerships that were also "great guys" - up until the sale. I should add that they are dealing in as good a car make as any these days. Kia today truly is like Honda was in the 80's: a price, product and service unmatched, whereas Honda is now clearly years beyond their peak in those areas. I will be dealing with these guys as long as I live in Middle Tennessee- and maybe afterwards! More

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Anje is great to work with. She is very knowledgeable and goes the extra mile to help solve your problem. Her great personality and ease to talk to made made for a wonderful service experience. Anje ma and goes the extra mile to help solve your problem. Her great personality and ease to talk to made made for a wonderful service experience. Anje made sure that the problem was taken care of to my satisfaction before I left the dealership. Because of her I will bring my car back to Carnival Kia Franklin whenever it needs service. Thanks Anje! More

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This is the best dealership I have ever worked with. I take my vehicle in for service regularly which I have never done with past vehicles. Anje is always so wonderful to work with as well as Sean. I feel take my vehicle in for service regularly which I have never done with past vehicles. Anje is always so wonderful to work with as well as Sean. I feel like I'm visiting friends when I come by. From hearing about my experience with this dealership, I have 3 neighbors who have purchased a total of 4 vehicles from this dealership in the last 3 months! If only they would have listened to my request to give them a referral! However, I understand that if you aren't in sales yourself, you sometimes forget the importance of referrals. I won't be taking my car anywhere else for service as long as this wonderful team is there to work with me! More

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My experience with Carnival Kia Franklin has been great. The salesman was informative and was able to get a lower interest rate than I could have gotten at the credit union. The service staff found two reca The salesman was informative and was able to get a lower interest rate than I could have gotten at the credit union. The service staff found two recall items and they were fixed on the same visit. There was some wear and tear on the shift knob and this was covered by the 2 year warranty. The part was ordered and replaced quickly on my next visit. Overall I am very pleased with the dealership. A bluetooth button on the steering wheel was defective and was replaced under warranty also. More

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